FTTH Broadband Cable broken by Vehicle on 9th October 2017 - Help!

nairb356

The FTTH broadband cable to our home was broken by a Vehicle on 9th October 2017 -
this occurred about 300m and 3 poles away from our house where the cable crossed the road.

I logged a call on 9th oct, and in spite of 3 extensive follow up calls, on 17th October the incident was "Closed by the system" because it was " logged incorrectly" !!

I managed to get another call logged on 19th with the "Public Faults Team"
I rang again this morning and got passed from department to department then back to 1901, after 25 mins on hold I had to hang up.

What do I have to do to get the cable fixed?
Im two weeks without BB at this stage..........

HELP!!!!!

eir: Tracey

nairb356 wrote: »

The FTTH broadband cable to our home was broken by a Vehicle on 9th October 2017 -
this occurred about 300m and 3 poles  away from our house where the cable crossed the road.

I logged a call on 9th oct, and in spite of 3 extensive follow up calls, on 17th October the incident was "Closed by the system" because it was " logged incorrectly" !!

I managed to get another call logged on 19th with the "Public Faults Team"
I rang again this morning and got passed from department to department then back to 1901, after 25 mins on hold I had to hang up.

What do I have to do to get the cable fixed?
Im two weeks without BB at this stage..........

HELP!!!!!

Hi nairb356, 

Thanks for contacting us today. 

I'm very sorry to hear of the ongoing issues you are having with ourselves, I understand this is frustrating. 

Feel free to PM me your account details and I'll look into this for you. 

Thanks 

Tracey 

nairb356

PM sent

eir: Tracey

nairb356 wrote: »

PM sent

Thanks. 

I'll come back to you soon through PM's.

Thanks 

Tracey 

nairb356

Heres what it looks like!

eir: Tracey

nairb356 wrote: »

Heres what it looks like!

Thanks for this nairb365. 

I've contacted our faults team for an update on this, as soon as I hear back I'll come back to you. 

Thanks 

Tracey 

nairb356

eir: Tracey wrote: »

nairb356 wrote: »

Heres what it looks like!

Thanks for this nairb365. 

I've contacted our faults team for an update on this, as soon as I hear back I'll come back to you. 

Thanks 

Tracey 

Hi Tracey,
thats great thank you very much!
 

eir: Tracey

nairb356 wrote: »

eir: Tracey wrote: »

nairb356 wrote: »

Heres what it looks like!

Thanks for this nairb365. 

I've contacted our faults team for an update on this, as soon as I hear back I'll come back to you. 

Thanks 

Tracey 

Hi Tracey,
thats great thank you very much!
 

No problem at all. I'll come back to you soon. 

Thanks

Tracey 

nairb356

Tracey is on holidays, could one of the other people please have a look at this for me?
thanks

eir: Kyle

nairb356 wrote: »

Tracey is on holidays, could one of the other people please have a look at this for me?
thanks

Hi there nairb356

Sincere apologies for the delay in getting a response there.  You are more than welcome to send me all the information you sent to Tracey in PMs and I will take a look at this for you

-Kyle

nairb356

Hi tracey,
did you get my PM this morning?
rgds
Brian.

eir: Tracey

nairb356 wrote: »

Hi tracey,
did you get my PM this morning?
rgds
Brian.

I've responded to your PM there now Brian. 

Thanks 

Tracey 

nairb356

At last my problem is fixed!
A big thanks to Tracey for all her help!

eir: Adam

nairb356 wrote: »

At last my problem is fixed!
A big thanks to Tracey for all her help!

Hi,

Glad to hear this :) I'll pass your message on to Tracey.

- Adam