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Order confirmation is incorrect

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  • 24-10-2017 10:47am
    #1
    thefinalstage
    Registered Users Posts: 3,502 ✭✭✭


    Hi,

    I ordered a sim only play with a 30 day contract for 30 per month for 6 months.

    The order confirmation email is wrong.

    It says I signed up for 24 month contract at 35 per month.

    I tried to contact sales and tech support yesterday but their system was down all evening yesterday so they could provide no help.

    Can this be looked at please?


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    thefinalstage wrote: »
    Hi,

    I ordered a sim only play with a 30 day contract for 30 per month for 6 months.

    The order confirmation email is wrong.

    It says I signed up for  24 month contract at 35 per month.

    I tried to contact sales and tech support yesterday but their system was down all evening yesterday so they could provide no help.

    Can this be looked at please?
    Hi thefinalstage, 

    Thanks for contacting us today. 

    Feel free to PM me your account details and name on the account and I'll clarify this for you. 

    Thanks

    Tracey 


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