Cinema booking - no confirmation

Mokuba

Hi,

I tried to book 2 tickets to see Thor on a cinemas online page.

It took my details, let me pick the seats, redirected me to payment page but after completing that, never redirected me to the confirmation page. I assumed that there was no booking as I had no reference and recieved no confirmation. I decided not to go and took it as a sign to do something else with my evening.

I recieved no confirmation by e-mail or by text, which they were both provided in the booking process.

I later noticed the money debited from my account. I noticed this literally 1 minute before the movie was about to start. I rang the cinema who informed me that there was a booking under my name, despite me never having gotten confirmation or a reference.

At this point there was no way I could have feasibly made it in time. She quickly hung up saying "see you in a minute"

Can I get my money back? It's a small amount but I am quite annoyed about the whole thing.

Victor

Mokuba wrote: »

I decided not to go and took it as a sign to do something else with my evening.

Not making an enquiry would seem to be quite imprudent.

homer911

I presume you checked your spam folder?

Tow

Was this Movies@ group of cinemas. They booking system is 'buggy' and prone to such things. Their excuse (as told to me by a manager a few years ago) is that they are a small independent company who had to roll their own system, as they could not afford an expensive off the shelf package.