Gamestop x box one s

corks finest

Hi in case anyone here buys a bargain console in the coming weeks, be aware, purchased a supposedly new xbox one s 1tb e350, Patrick St Cork,today, registered on Microsoft only to be told that it was used, and has only 4months warranty left, queried this, manager away until Tuesday, received email from customer care Microsoft which advised me to return it as they won't stand over warranty after February, (first console which they tried to flog me was opened, demo she said, obviously I didn't accept it) lady who sold it to me did ring and explain that they would Try and sort it, ps shop only gives one month return

Wheres the bargain alert?

Jlayay

Ok mate

Davy

Deleted User wrote: »

Wheres the bargain alert?

Report the post if you have a problem. This doesn't help.


Moved from bargain alerts to CI.

corks finest

Davy wrote: »

Report the post if you have a problem. This doesn't help.


Moved from bargain alerts to CI.

Thank you

TerrorFirmer

Your contract is with Gamestop not Microsoft, so first of all if there is any warranty issue, GS have to assist in that regard and take it back for repair/replacement/refund.

Secondly, it's likely that Microsoft might have gone by the manufacture or shipping date, this also happens with Apple I believe sometimes.

Of course the other thing is that it could have been used, then repackaged and sold as new accidentally but that seems somewhat unlikely as there surely would have been signs of use on a console that was actually in use for several months.

corks finest

corks finest wrote: »

Hi in case anyone here buys a bargain console in the coming weeks, be aware, purchased a supposedly new xbox one s 1tb e350, Patrick St Cork,today, registered on Microsoft only to be told that it was used, and has only 4months warranty left, queried this, manager away until Tuesday, received email from customer care Microsoft which advised me to return it as they won't stand over warranty after February, (first console which they tried to flog me was opened, demo she said, obviously I didn't accept it) lady who sold it to me did ring and explain that they would Try and sort it, ps shop only gives one month return

Gamestop only run a 30day return/refund

njs030

corks finest wrote: »

Gamestop only run a 30day return/refund

They can't overrule legal rights.

ahnowbrowncow

I was wondering what they were going to do with all the xbox ones they were getting from the recent trade in deal.

Vicxas

Did Microsoft tell you it was used?

As a previous poster said, Microsoft will tend to slap the Manufactured date or likely sale date as a basis for a warranty. When i worked in Xbox Support years ago we'd normally ask the customer to send in a proof of purchase and we'd update the warranty for them accordingly. Wonder if they still do this?

TerrorFirmer

corks finest wrote: »

Gamestop only run a 30day return/refund

They can't, that's illegal. You bought it from them, and you've every right that in the unlikely event of any warranty issue to return it through them.

What they do have a legal right to do is not accept change of mind returns/issue refunds after 30 seconds, minutes, days or weeks. That's entirely up to them.

But the actual warranty lies with the place you purchase i.e Gamestop.

corks finest

Vicxas wrote: »

Did Microsoft tell you it was used?

As a previous poster said, Microsoft will tend to slap the Manufactured date or likely sale date as a basis for a warranty. When i worked in Xbox Support years ago we'd normally ask the customer to send in a proof of purchase and we'd update the warranty for them accordingly. Wonder if they still do this?

Yes, have it from customer care, Microsoft in an email

corks finest

ahnowbrowncow wrote: »

I was wondering what they were going to do with all the xbox ones they were getting from the recent trade in deal.

2nd xbox one from same shop within 2years,spoke to manager, nice guy says he will sort something, and get back to me, I'm going to get refunded hopefully, and but the new xbox one x, as I've no faith in the xbox one after this crap

corks finest

Jlayay wrote: »

Ok mate

Hello,
Thanks for contacting Xbox Support.
For your reference, your service request number is 1402604658
As per our conversation today, we checked on the warranty status of the console that you bought as brand new and it looks here that the status of the warranty is only up to fFebruary 19, 2018. The rest of the months were already used up, Meaning that the console was already turned on and used. Since this was bought from a third party game store, Please go back to them to get it replaced with them or settle it with them as well
Have more questions?
We have plenty of other resources, too—whether you’ve hit a snag like today, or you just want to explore and connect with fellow Xbox enthusiasts.
· forums.xbox.com– Discuss topics with other gamers
· community.xbox.com/chat– Get help directly from an Xbox Ambassador
· support.xbox.com– Read articles to help solve any challenge you may have with Xbox One
· account.microsoft.com– Manage your family, payment options, in

corks finest

Manager is a gentleman, sorted me out, tnx to gamestop