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Eir webmail account deleted?

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  • 31-10-2017 11:14am
    #1
    gyppo
    Registered Users Posts: 1,648 ✭✭✭


    Hi,
    I have had an eircom.net email address for a long number of years now, and I access it regularly through the eir webpage.
    However, it now appears to be inactive - I can no longer login, and mails to my eircom.net address are bouncing.
    I was under the impression from your website details that it was only inactive accounts ie. those not accessed over the last 2 years that were to be deleted.
    I have accessed my account at least every 14 days - can you explain why this may now be deleted.
    I an anxious at least to retrieve some of the mails within my account.

    Hope you can help


Comments

  • Options
    #2
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    gyppo wrote: »
    Hi,
    I have had an eircom.net email address for a long number of years now, and I access it regularly through the eir webpage.
    However, it now appears to be inactive - I can no longer login, and mails to my eircom.net address are bouncing.
    I was under the impression from your website details that it was only inactive accounts ie. those not accessed over the last 2 years that were to be deleted.
    I have accessed my account at least every 14 days - can you explain why this may now be deleted.
    I an anxious at least to retrieve some of the mails within my account.

    Hope you can help
    Hi there gyppo

    Thanks for getting in touch.

    I would suggest contacting the support team at 1890260260 or at wmsupport@eir.ie where they will be able to assist you with this.

    -Kyle


  • Options
    #3
    gyppo
    Registered Users Posts: 1,648 ✭✭✭gyppo


    eir: Kyle wrote: »
    gyppo wrote: »
    Hi,
    I have had an eircom.net email address for a long number of years now, and I access it regularly through the eir webpage.
    However, it now appears to be inactive - I can no longer login, and mails to my eircom.net address are bouncing.
    I was under the impression from your website details that it was only inactive accounts ie. those not accessed over the last 2 years that were to be deleted.
    I have accessed my account at least every 14 days - can you explain why this may now be deleted.
    I an anxious at least to retrieve some of the mails within my account.

    Hope you can help
    Hi there gyppo

    Thanks for getting in touch.

    I would suggest contacting the support team at 1890260260 or at wmsupport@eir.ie where they will be able to assist you with this.

    -Kyle
    Hi Kyle,
    I am not an existing Eir customer, so I cannot get past the IVR prompts on the number you supplied
    Will I get support on this issue at the email address if I do not have an account with Eir?


  • Options
    #4
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    gyppo wrote: »
    eir: Kyle wrote: »
    gyppo wrote: »
    Hi,
    I have had an eircom.net email address for a long number of years now, and I access it regularly through the eir webpage.
    However, it now appears to be inactive - I can no longer login, and mails to my eircom.net address are bouncing.
    I was under the impression from your website details that it was only inactive accounts ie. those not accessed over the last 2 years that were to be deleted.
    I have accessed my account at least every 14 days - can you explain why this may now be deleted.
    I an anxious at least to retrieve some of the mails within my account.

    Hope you can help
    Hi there gyppo

    Thanks for getting in touch.

    I would suggest contacting the support team at 1890260260 or at wmsupport@eir.ie where they will be able to assist you with this.

    -Kyle
    Hi Kyle,
    I am not an existing Eir customer, so I cannot get past the IVR prompts on the number you supplied
    Will I get support on this issue at the email address if I do not have an account with Eir?
    Hi there gyppo

    Thank you so much for the quick reply.  Try the email I suggest with all your information included and see what they can assist you with there.

    -Kyle


  • Options
    #5
    gyppo
    Registered Users Posts: 1,648 ✭✭✭gyppo


    eir: Kyle wrote: »
    gyppo wrote: »
    eir: Kyle wrote: »
    gyppo wrote: »
    Hi,
    I have had an eircom.net email address for a long number of years now, and I access it regularly through the eir webpage.
    However, it now appears to be inactive - I can no longer login, and mails to my eircom.net address are bouncing.
    I was under the impression from your website details that it was only inactive accounts ie. those not accessed over the last 2 years that were to be deleted.
    I have accessed my account at least every 14 days - can you explain why this may now be deleted.
    I an anxious at least to retrieve some of the mails within my account.

    Hope you can help
    Hi there gyppo

    Thanks for getting in touch.

    I would suggest contacting the support team at 1890260260 or at wmsupport@eir.ie where they will be able to assist you with this.

    -Kyle
    Hi Kyle,
    I am not an existing Eir customer, so I cannot get past the IVR prompts on the number you supplied
    Will I get support on this issue at the email address if I do not have an account with Eir?
    Hi there gyppo

    Thank you so much for the quick reply.  Try the email I suggest with all your information included and see what they can assist you with there.

    -Kyle
    Hi Kyle,

    Apart from an automated reply from the wmsupport@eir.ie address, I have heard nothing, and at this stage I really don't have any expectation that anyone within Eir has the will to look into my issue.
    I think its very poor form that Eir advertise a campaign regarding dormant account deletion, wherein they clearly state they are targeting those not accessed in over 2 years, and then delete an account that is being accessed at least every 7-10 days.

    I am very disappointed at this stage.


  • Options
    #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    gyppo wrote: »
    eir: Kyle wrote: »
    gyppo wrote: »
    eir: Kyle wrote: »
    gyppo wrote: »
    Hi,
    I have had an eircom.net email address for a long number of years now, and I access it regularly through the eir webpage.
    However, it now appears to be inactive - I can no longer login, and mails to my eircom.net address are bouncing.
    I was under the impression from your website details that it was only inactive accounts ie. those not accessed over the last 2 years that were to be deleted.
    I have accessed my account at least every 14 days - can you explain why this may now be deleted.
    I an anxious at least to retrieve some of the mails within my account.

    Hope you can help
    Hi there gyppo

    Thanks for getting in touch.

    I would suggest contacting the support team at 1890260260 or at wmsupport@eir.ie where they will be able to assist you with this.

    -Kyle
    Hi Kyle,
    I am not an existing Eir customer, so I cannot get past the IVR prompts on the number you supplied
    Will I get support on this issue at the email address if I do not have an account with Eir?
    Hi there gyppo

    Thank you so much for the quick reply.  Try the email I suggest with all your information included and see what they can assist you with there.

    -Kyle
    Hi Kyle,

    Apart from an automated reply from the wmsupport@eir.ie address, I have heard nothing, and at this stage I really don't have any expectation that anyone within Eir has the will to look into my issue.
    I think its very poor form that Eir advertise a campaign regarding dormant account deletion, wherein they clearly state they are targeting those not accessed in over 2 years, and then delete an account that is being accessed at least every 7-10 days.

    I am very disappointed at this stage.
    I completely understand your frustration with this. 

    Unfortunately, we are unable to investigate this issue from here. The timeframe on the relevant team to look into your query can be 10 working days, they will contact you back shortly. 

    Apologies for the inconvenience caused. 

    Thanks 

    Tracey


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