I want to order Éir fttc broadband without phone line

Tigerandahalf

I am currently with another provider for above.
I have a crn number but no phone líne is installed as far as I know.

I have a white box connected to the copper líne and it has 2 slots - one where the modem is plugged in and the other is free and has a phone symbol on it.

Does this mean I have a phone líne or not.

Thanks

testicles

This post has been deleted.

Tigerandahalf

testicles wrote: »

Yes, you have a phone line. Everyone who has FttC has a phone line.

Why are Éir not offering broadband only.
I am being pushed a combined broadband/phone package that I don't want.

Are all contracts now 12 months?

thegills

eir do offer broadband only. I have it. Some seller just working you.

testicles

This post has been deleted.

Tigerandahalf

I was on the eir chat yesterday. Some guy from India area I presume and the usual hard sell.

I was first offered broadband/phone for €35 p/m for 6 months and then €70 p/m for the last 6 months of a 12 month contract so averages out at €53 p/m.

I didn't want a landline phone.

It seems the broadband only is €53 p/m.

So why are they pushing the phone with broadband? Something not right with that.

1hnr79jr65

Go to a store, the folks in there can offer a fibre only package i believe.

eir: Adam

Tigerandahalf wrote: »

I am currently with another provider for above.
I have a crn number but no phone líne is installed as far as I know.

I have a white box connected to the copper líne and it has 2 slots - one where the modem is plugged in and the other is free and has a phone symbol on it.

Does this mean I have a phone líne or not.

Thanks

Hi there,

Thanks for getting in touch. If you click on the below link you'll be able to view our standalone broadband plans and place an order if it is available to you.

https://www.eir.ie/broadband-only/

- Adam

Tigerandahalf

Where can I get my UAN number.
It is not on vodafone's letters.
Just customer number and crn on it.

Can't switch without it.

Tigerandahalf

Tigerandahalf wrote: »

Where can I get my UAN number.
It is not on vodafone's letters.
Just customer number and crn on it.

Can't switch without it.

Got this on the pdf version of my bill.

Tigerandahalf

I see there is a free tablet when ordering eir.

Given that you can choose it or €50 cashback I take it the tablet is pretty basic. What is it?

Someone else mentioned homeplugs.

Is that also a choice?

EDIT: It seems you have to buy a bundle to get these.

eir: Adam

Tigerandahalf wrote: »

I see there is a free tablet when ordering eir.

Given that you can choose it or €50 cashback I take it the tablet is pretty basic. What is it?

Someone else mentioned homeplugs.

Is that also a choice?

EDIT: It seems you have to buy a bundle to get these.

The €50 cashback offer and the tablet offers are two different promotions we have in place for different bundles. I'm afraid these offers aren't available to stand-alone broadband customers.

- Adam 

Tigerandahalf

eir: Adam wrote: »

The €50 cashback offer and the tablet offers are two different promotions we have in place for different bundles. I'm afraid these offers aren't available to stand-alone broadband customers.

- Adam 

Hi

I still haven't got an install date. What is the delay?

Thanks

Tigerandahalf

Tigerandahalf wrote: »

Hi

I still haven't got an install date. What is the delay?

Thanks

I finally got my install date.
However I seem to be unable to to register on the myeir account.
I have entered my old landline crn number and the account no. but it said they don't match.

It says the crn should begin with 4 numeral 8 digits (8888). However, mine only has 3 with a zero at the beginning (0888).

In filling in the crn I dropped the zero as the number wouldn't fit otherwise.

Is there a delay in being able to register for myeir? Do I have to wait for the install?

Can I also get cards sent out to view the bt channels on a sky box.

Thanks

eir: Adam

Tigerandahalf wrote: »

Tigerandahalf wrote: »

Hi

I still haven't got an install date. What is the delay?

Thanks

I finally got my install date.
However I seem to be unable to to register on the myeir account.
I have entered my old landline crn number and the account no. but it said they don't match.

It says the crn should begin with 4 numeral 8 digits (8888). However, mine only has 3 with a zero at the beginning (0888).

In filling in the crn I dropped the zero as the number wouldn't fit otherwise.

Is there a delay in being able to register for myeir? Do I have to wait for the install?

Can I also get cards sent out to view the bt channels on a sky box.

Thanks

When your account is active you#'ll be able to register for my eir. If you don't have your stand-alone broadband number when it's active (you may not receive it until your first bill is issued) I can give it to you here if you PM me your account details.

- Adam

Tigerandahalf

eir: Adam wrote: »

When your account is active you#'ll be able to register for my eir. If you don't have your stand-alone broadband number when it's active (you may not receive it until your first bill is issued) I can give it to you here if you PM me your account details.

- Adam

Pm sent

eir: Tracey

Tigerandahalf wrote: »

eir: Adam wrote: »

When your account is active you#'ll be able to register for my eir. If you don't have your stand-alone broadband number when it's active (you may not receive it until your first bill is issued) I can give it to you here if you PM me your account details.

- Adam

Pm sent

Thanks. 

Adam will come back to you soon through PM's

Thanks 

Tracey 

Tigerandahalf

Hi

I have been connected to eir broadband but I can't seem to register with myeir.

I got the text saying my account was active.

eir: Adam

Tigerandahalf wrote: »

Hi

I have been connected to eir broadband but I can't seem to register with myeir.

I got the text saying my account was active.

Hi,

Sorry to hear this. What's happening when you're trying to register?

- Adam

Tigerandahalf

eir: Adam wrote: »

Hi,

Sorry to hear this. What's happening when you're trying to register?

- Adam

I enter crn and account no.
It says 'error occured...couldn't process request'.

Tigerandahalf

Tigerandahalf wrote: »

I enter crn and account no.
It says 'error occured...couldn't process request'.

I finally managed to log into myeir.
However I can't log into the eirsports green app.

It says 'sorry there is something wrong with your account...ring number..'

Is there a time delay in being able to register for these. I just don't want to be wasting my time trying to log in if there is an overnight delay.

Thanks

eir: Tracey

Tigerandahalf wrote: »

Tigerandahalf wrote: »

I enter crn and account no.
It says 'error occured...couldn't process request'.

I finally managed to log into myeir.
However I can't log into the eirsports green app.

It says 'sorry there is something wrong with your account...ring number..'

Is there a time delay in being able to register for these. I just don't want to be wasting my time trying to log in if there is an overnight delay.

Thanks

Hi Tigerandahalf, 

I'm glad to hear you sorted registering for my eir. 

There would be a 24 hour delay so should be able to register now, if you are still having issues you would need to contact the support team to investigate. 

Thanks 

Tracey 

Tigerandahalf

eir: Tracey wrote: »

Hi Tigerandahalf, 

I'm glad to hear you sorted registering for my eir. 

There would be a 24 hour delay so should be able to register now, if you are still having issues you would need to contact the support team to investigate. 

Thanks 

Tracey 

I can log in now but all I am getting is a loading circle on any of the feeds.

This seems to be a common issue going by other threads so maybe you post a reply here to clarify the issue with customers.

Is it a problem on your side or ours?

Tigerandahalf

Tigerandahalf wrote: »

I can log in now but all I am getting is a loading circle on any of the feeds.

This seems to be a common issue going by other threads so maybe you post a reply here to clarify the issue with customers.

Is it a problem on your side or ours?

I still have this issue. Can you please sort it out. I switched to eir solely to get BT Sports. If this isn't sorted I will cancel within the 14 day period.

I am on an S8 running android 7.0.


Thanks

Tigerandahalf

Hi

Can I get sky cards sent out please?

Thanks

eir: Adam

Tigerandahalf wrote: »

Hi

Can I get sky cards sent out please?

Thanks

If you're still having this issue with your eir Sport, you'll need to get in touch with our technical support team on 1901 or 1890260260 and they'll be able to check on it for you. 

Our eir Sport department will be able to help you out with a Sky card if you give them a ring on 0818203040.

Apologies for the inconvenience.

- Adam

Tigerandahalf

eir: Adam wrote: »

If you're still having this issue with your eir Sport, you'll need to get in touch with our technical support team on 1901 or 1890260260 and they'll be able to check on it for you. 

Our eir Sport department will be able to help you out with a Sky card if you give them a ring on 0818203040.

Apologies for the inconvenience.

- Adam

I rang that number and was told I can't get the cards as I don't have the phone with my broadband.

Can you sort please?