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Bill pay order

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  • 01-11-2017 2:57pm
    #1
    Gtapo
    Registered Users Posts: 98 ✭✭


    Hi i ordered a bill pay plan and phone with you last night. When should i receive it. Thanks


Comments

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    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Gtapo wrote: »
    Hi i ordered a bill pay plan and phone with you last night. When should i receive it. Thanks
    Hi Gtapo,

    Thanks for getting in touch. Did you receive an order number or an account number when you placed the order? If so, can you send me the details with your full name in a PM please?

    - Adam


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    #3
    Gtapo
    Registered Users Posts: 98 ✭✭Gtapo


    Sent you order number in pm. Thanks

    eir: Adam wrote: »
    Hi Gtapo,

    Thanks for getting in touch. Did you receive an order number or an account number when you placed the order? If so, can you send me the details with your full name in a PM please?

    - Adam


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    #4
    Gtapo
    Registered Users Posts: 98 ✭✭Gtapo


    Did you manage to check order. Thanks
    Gtapo wrote: »
    Sent you order number in pm. Thanks


  • Options
    #5
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Gtapo wrote: »
    Did you manage to check order. Thanks
    Gtapo wrote: »
    Sent you order number in pm. Thanks
    Thanks for that, I have responded to your PM.

    - Adam


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    #6
    Gtapo
    Registered Users Posts: 98 ✭✭Gtapo


    Sent you another pm. 5 days is a bit long too wait. Thanks
    eir: Adam wrote: »
    Thanks for that, I have responded to your PM.

    - Adam


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    #7
    Gtapo
    Registered Users Posts: 98 ✭✭Gtapo


    Please can you try and find out what is going on because i didn't think it would take long to get phone because i sent documents straight away and i regret switching. Thanks

    Gtapo wrote: »
    Sent you another pm. 5 days is a bit long too wait. Thanks


  • Options
    #8
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Gtapo wrote: »
    Please can you try and find out what is going on because i didn't think it would take long to get phone because i sent documents straight away and i regret switching. Thanks

    Gtapo wrote: »
    Sent you another pm. 5 days is a bit long too wait. Thanks
    I have responded to your latest PM.

    - Adam


  • Options
    #9
    Ingrid7
    Registered Users Posts: 24 ✭Ingrid7


    Gtapo wrote: »
    Please can you try and find out what is going on because i didn't think it would take long to get phone because i sent documents straight away and i regret switching. Thanks

    Gtapo wrote: »
    Sent you another pm. 5 days is a bit long too wait. Thanks
    same here Gtapo
     
    I really regret that I decided to place my order with Eir

    No sign of phone or my  money .

    The customer service is being ignorant and very unhelpful

    I was told to wait longer but they don't want to explain what's wrong or try to solve the issue...

     


  • Options
    #10
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Ingrid7 wrote: »
    Gtapo wrote: »
    Please can you try and find out what is going on because i didn't think it would take long to get phone because i sent documents straight away and i regret switching. Thanks

    Gtapo wrote: »
    Sent you another pm. 5 days is a bit long too wait. Thanks
    same here Gtapo
     
    I really regret that I decided to place my order with Eir

    No sign of phone or my  money .

    The customer service is being ignorant and very unhelpful

    I was told to wait longer but they don't want to explain what's wrong or try to solve the issue...

     
    Hi Ingrid7,

    Apologies for the delay, we were trying to locate your order, however, as you sent me your old order number for the account that you cancelled, we were only able to locate your cancelled order. I have responded to your PM. Can you send me your new order number in a PM please?

    - Adam


  • Options
    #11
    Ingrid7
    Registered Users Posts: 24 ✭Ingrid7


    eir: Adam wrote: »
    Ingrid7 wrote: »
    Gtapo wrote: »
    Please can you try and find out what is going on because i didn't think it would take long to get phone because i sent documents straight away and i regret switching. Thanks

    Gtapo wrote: »
    Sent you another pm. 5 days is a bit long too wait. Thanks
    same here Gtapo
     
    I really regret that I decided to place my order with Eir

    No sign of phone or my  money .

    The customer service is being ignorant and very unhelpful

    I was told to wait longer but they don't want to explain what's wrong or try to solve the issue...

     
    Hi Ingrid7,

    Apologies for the delay, we were trying to locate your order, however, as you sent me your old order number for the account that you cancelled, we were only able to locate your cancelled order. I have responded to your PM. Can you send me your new order number in a PM please?

    - Adam
    this is a message that I got on the 30th of October when I placed my recent order:

    'Thank you for submitting your eir order online.
    Your eir online order number is EIRQX4N83N.'

    I haven't changed my mind and this order was not cancelled.


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    #12
    Ingrid7
    Registered Users Posts: 24 ✭Ingrid7


    Gtapo wrote: »
    Please can you try and find out what is going on because i didn't think it would take long to get phone because i sent documents straight away and i regret switching. Thanks

    Gtapo wrote: »
    Sent you another pm. 5 days is a bit long too wait. Thanks
    did you get your phone Gtapo??


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