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Fibre Broadband Installation Fee

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  • 01-11-2017 4:07pm
    #1
    ni_mcl
    Registered Users Posts: 3 ✭


    [font=Walsheim-Regular, Arial, sans-serif]Hi, I received my first bill and I note that there under "Other Charges" that I've been charged a €100 "Fibre Broadband Installation Fee" despite confirmation from the agent that there would be no installation fees. I understand that first billings can be messy but I would appreciate clarification on this point please.[/font]


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    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    ni_mcl wrote: »
    [font=Walsheim-Regular, Arial, sans-serif]Hi, I received my first bill and I note that there under "Other Charges" that I've been charged a €100 "Fibre Broadband Installation Fee" despite confirmation from the agent that there would be no installation fees. I understand that first billings can be messy but I would appreciate clarification on this point please.[/font]
    Hi there,

    Thanks for getting in touch. We offer free broadband installations so you shouldn't have been charged for this. Can you PM me your account number and full name please?

    - Adam


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