Should I issue a complain in this situation or not?

wonski

Tigger wrote: »

ok
ive slways needed a passport to fly to the continent

Because you don't have an id card.

L1011

Tigger wrote: »

ok
ive slways needed a passport to fly to the continent

We don't have a national ID.

pinkypinky wrote: »

That would be the airline's policy, rather than the country's.

Its the EEAs policy. You need either national ID or a passport.

The airline policy thing only comes in to play going to the UK where you don't need either if you are a UK or Irish citizen - except that Ryanair insists on it for everyone. And there's another catch 22 in that how do you prove you are an Irish citizen without one...

NicoletaMaria

FizzleSticks wrote: »

Your complaint really lies with how they spoke to and treated you rather than not accepting your ID.

I do believe they do follow some strange ID policies as a friend of mine a few years back was refused alcohol as her ID card was American and she didn't have her passport on her.

yes, that is right. I am not bothered that they asked for my ID, I am used to it, but the way they treated me was despicable. And it's not cool, things like this can really hurt someone.

eurokev

I used to work in a large well known off licence chain and managed one of the busiest independent off licences in Munster for a few years.

Our company had the policy that the only acceptable forms of ID were a garda age card or a passport.
I'm not aware if it is law or not but it is standard industry practice.

Drinkaware also advocate this.

Due to the area, we had a close relationship with the garda and they also advocated this, remarking that these were the only acceptable form if we ever got caught serving under age.

As I worked in a college area,a lot of customers would be students around the 18 yr old age, so we had to be stringent.
There would also have been a large number of foreign students and young foreign workers in the area, and I have refused them service dozens of times based on not being able to assertain if their ID was genuine or not, as it was foreign, and I would not be familiar with it trained to spot a counterfeit.

Driving licences (the old type) were not accepted under company policy due to the large amount of forgeries.

Certainly not racist, and you are pretty dispicable for playing that card.
It is a well established system employed by responsible alcohol retailers to safeguard selling to underage. And rightly so as the consequences are severe.

You should go back and find the manager and cashier who you challenged and argued with and apologise for accusing them of racism or treating you poorly because of your nationally. Incredibly ignorant and disgusting of you to do so in someone's place of employment while they are working and just doing their jobs correctly.

Next time someone tells you something you don't like, try and refrain from arguing and accusations until you know the facts

NicoletaMaria

jimmycrackcorm wrote: »

If Tesco want to ask for passports then that's their prerogative. Simply take your business elsewhere. I don't even understand why you went back when it is so far instead of going to your local offie.

because I wanted to prove a point and I wanted to record they way that bad man spoked to me. I have proof now, and I showed him he was wrong. And....those stores are the nearest to my place. Don't understand why I need to explain myself to bad people

NicoletaMaria

eurokev wrote: »

I used to work in a large well known if licence chain and managed one of the busiest independent of licences in Munster for a few years.

Our company had the policy that the only acceptable forms of ID were a garda age card or a passport.
I'm not aware of it is law or not but it is standard industry practice.

Drinkaware also advocate this.

Due to the area, we had a close relationship with the garda and they also advocated this, remarking that these were the only acceptable form if we ever got caught serving under age.

As I worked in a college area,a lot of customers would be students around the 18 yr old age, so we had to be stringent.
There would also have been a large number of foreign students and young foreign workers in the area, and I have refused them service dozens of times based on not being able to assertain if their ID was genuine or not, as it was foreign, and I would not be familiar with it trained to spot a counterfeit.

Driving licences (the old type) were not accepted under company policy due to the large amount of forgeries.

Certainly not racist, and you are pretty dispicable for playing that card.
It is a well established system employed by responsible alcohol retailers to safeguard selling to underage. And rightly so as the consequences are severe.

You should go back and find the manager and cashier who you challenged and argued with and apologise for accusing them of racism or treating you poorly because of your nationally. Incredibly ignorant and disgusting of you to do so in someone's place of employment while they are working and just doing their jobs correctly.

Next time someone tells you something you don't like, try and refrain from arguing and accusations until you know the facts

You are those things you called me and you should be ashamed of yourself. My problem was NOT their policy and that they asked for passport, my problem is the way they treated me and talked to me. I have audio records to proof my point, and I honestly believe that only someone who strongly has something against other person is a racist person, you were not there to see what and how it happened. So if there was someone who should apologise, it's these 2 persons who's behaviours were despicable. Note to you, before you judge, READ!

Cordell

Everything is racist now. Following the rules is racist. If you look under 25 you need to show ID, which can only be the passport or other Irish issued photo IDs like Irish driving licence. Then question the rules, that's gonna help a lot.
I wonder, is the weather in Ireland racist towards us Romanians, Nicoleta?

punisher5112

Oh jaysus the racist card again....

How can they be racist did they mention your race,colour or accent...

Did they disrespect you?
Maybe its how you feel but don't get upset over having to show I.D that falls into the shops terms.

I would love to be gettingvasked for I.D now but doesn't happen anymore.
Obviously when asked I would be like sure I'm in my 20's what do I look like 16 but sure its better they are been safe and the way things have gone have to cover themselves from underage and other attacks such as you calling them racist etc.etc.

We weren't there but I would say for yourselves maybe, maybe not we don't know but your attitude could have been taken up as rude or the manager was up to their eyes and was just being blunt.

NicoletaMaria

cbreeze wrote: »

I think you have been treated very shabbily by the store. You had valid ID, which had your photograph and date of birth on it. The not too strenuous task on the part of the checkout operator was to look at it and compare the picture with the real person.

You need to get an apology for the behaviour of the staff, and perhaps a letter to the manager should be sent. The person who was rude to you was probably not the person in charge of the store.

Positive action is also worth considering:
1. Go shopping again if you need frozen goods for the freezer and some alcohol. If you are refused on the basis of their not liking your ID, politely state the position and wait patiently. Meanwhile the queue of other shoppers will be growing. Should the checkout operator send for a manager and this person refuses you, leave the trolley (remember the frozen goods!), smile politely and move away.
2. Get another trolley and repeat the activity. Depending on the number of checkouts and the busyness of the store, this should generate a satisfactory level of chaos until 'management' gets the message.
3. If they really get shirty and have security throw you out, come back with your friends, repeat steps 1 to 2.
Steps 1 to 3 will only irritate a small number of people who are poorly paid so contacting your local public representative, complaining to the Equality Authority (your ID was treated less favourably than an Irish teenager's) and the Immigrant Council could be worth a try. If writing to the store send a copy to the local representative (TD or Councillor).

Your words just made my day, thank you very much for taking time to write this. According to available time, I will definitelly follow the presented steps

splinter65

pinkypinky wrote: »

That would be the airline's policy, rather than the country's.

OP: that's a terrible situation and I doubt you'd get anywhere with a complaint but you can take your business somewhere else, and I'd report it to the immigrant council.

Immigrant Council of Ireland wouldn’t be dealing with consumer complaints. I can’t see what role they would have in this incident?

punisher5112

NicoletaMaria wrote: »

Your words just made my day, thank you very much for taking time to write this. According to available time, I will definitelly follow the presented steps

By the way that's the most stupidest thing you could do I really hope they were been sarcastic as the sarcasm radar ain't great in this one.

If you feel so hard done by shop elsewhere or bring your passport next time.

I really can't see why you use the race card over and over.

We owe you nothing as a nation so I really wish others would cop on and give it a rest.

splinter65

NicoletaMaria wrote: »

You are those things you called me and you should be ashamed of yourself. My problem was NOT their policy and that they asked for passport, my problem is the way they treated me and talked to me. I have audio records to proof my point, and I honestly believe that only someone who strongly has something against other person is a racist person, you were not there to see what and how it happened. So if there was someone who should apologise, it's these 2 persons who's behaviours were despicable. Note to you, before you judge, READ!

Unless some reference was made to your nationality or your culture (I don’t think being Romanian is a race any more than being Spanish or French is a race, anyway unless you mentioned that you were Romanian how the hell would they know?) then I don’t see how this was a racist incident.
Can you explain how you felt it was racist, instead of just being a rather badly handled customer service incident which we all suffer every day?
Like what, specifically, was racist about how they treated you?

pilly

NicoletaMaria wrote: »

Your words just made my day, thank you very much for taking time to write this. According to available time, I will definitelly follow the presented steps

So you will go and piss off a number of staff for no reason?

That's despicable behaviour.

eurokev

NicoletaMaria wrote:

You are those things you called me and you should be ashamed of yourself. My problem was NOT their policy and that they asked for passport, my problem is the way they treated me and talked to me. I have audio records to proof my point, and I honestly believe that only someone who strongly has something against other person is a racist person, you were not there to see what and how it happened. So if there was someone who should apologise, it's these 2 persons who's behaviours were despicable. Note to you, before you judge, READ!

Thanks for replying and backing up my point.
You come across extremely argumentative.
I'm sure the staff in the store are secretly hoping that you won't come back, and won't have to deal with a person who tries to entice them in to an argument while secretly recording them.
You really do sound like a nightmare

Cordell

With this entitled and aggressive attitude that's no wonder they were rude to you. Rude, not racist.

punisher5112

I have to deal with the public and these are exactly the type of people that are absolutely ruining our country.

harr

Simple matter is they did not recognise the ID you gave them just because it was from a particular country does not make it a racial issue ...as mentioned before my paper driving license has been refused many times in Irish shops. ...unless of course the management said very precisely that he wasn’t serving you because you were from a certain country.
They had no problem giving up the alcohol with a passport..
All stores have different policies but it’s more than likely the only ID they take is a passport.
Better off putting it behind you and shop elsewhere because you haven’t a chance of bringing this any further as it’s store policy and they don’t have to serve you.

evolving_doors

When did you start the recording?
Why did you need to record the conversation?

nikkibikki

NicoletaMaria wrote:

You are those things you called me and you should be ashamed of yourself. My problem was NOT their policy and that they asked for passport, my problem is the way they treated me and talked to me. I have audio records to proof my point, and I honestly believe that only someone who strongly has something against other person is a racist person, you were not there to see what and how it happened. So if there was someone who should apologise, it's these 2 persons who's behaviours were despicable. Note to you, before you judge, READ!

I've read it and I can see zero racism in how you were treated. The fact that you are pulling the race card just because you don't like how you were treated is disgusting to be honest and people who do this really do no favours for true victims of racism. All 3 of you can across rude, you, the cashier and the manager.

NicoletaMaria wrote:

Your words just made my day, thank you very much for taking time to write this. According to available time, I will definitelly follow the presented steps

Do not do what was suggested, I guarantee you will be escorted from the store by security and barred from the store. And you will also appear to be deranged behaving like that.

Boater123

glenfieldman wrote: »

Great answer, your right they both should be blessed they look so young
I was buying beer in Lidl, and the guy in front of me was asked for ID, when it was my turn she scanned it, and i asked a a joke, "do you need to see my ID"
All I got was a smirk

That is pure racism ageism. You should go the immigrant council or something. Or sue, you deserve many tens of thousands of euro.

SteM

cbreeze wrote: »

I think you have been treated very shabbily by the store. You had valid ID, which had your photograph and date of birth on it. The not too strenuous task on the part of the checkout operator was to look at it and compare the picture with the real person.

You need to get an apology for the behaviour of the staff, and perhaps a letter to the manager should be sent. The person who was rude to you was probably not the person in charge of the store.

Positive action is also worth considering:
1. Go shopping again if you need frozen goods for the freezer and some alcohol. If you are refused on the basis of their not liking your ID, politely state the position and wait patiently. Meanwhile the queue of other shoppers will be growing. Should the checkout operator send for a manager and this person refuses you, leave the trolley (remember the frozen goods!), smile politely and move away.
2. Get another trolley and repeat the activity. Depending on the number of checkouts and the busyness of the store, this should generate a satisfactory level of chaos until 'management' gets the message.
3. If they really get shirty and have security throw you out, come back with your friends, repeat steps 1 to 2.
Steps 1 to 3 will only irritate a small number of people who are poorly paid so contacting your local public representative, complaining to the Equality Authority (your ID was treated less favourably than an Irish teenager's) and the Immigrant Council could be worth a try. If writing to the store send a copy to the local representative (TD or Councillor).

This is awful advice. Incredibly petty and will get the OP banned from the store pretty quickly.

retro:electro

NicoletaMaria wrote: »

Your words just made my day, thank you very much for taking time to write this. According to available time, I will definitelly follow the presented steps

If you do this it shows you are in fact just a really petty person who willl resort to pathetic tactics to prove a point. And if you have this in you then I'm sure you were more than well able to go when it came to your issue with the manager.

davo2001

NicoletaMaria wrote: »

This racist situation left me embarrassed, with lots of time lost, humiliated and shocked

What's racist about the way you were treated?!

Inconvenienced, yes. Racist, no.

sbsquarepants

NicoletaMaria wrote: »

This racist situation left me embarrassed,

Sorry NicoletaMaria - embarrassing I can see, but there wasn't anything remotely racist about it!

The shop staff we're probably just assholes, it happens sometimes. Maybe in the girls defence she didn't recognise your driving licence, maybe you look different now than in your photo, or maybe she just had never seen a Romanian driving licence and didn't know if it was real or fake? Who knows.


Just put it down to experience and buy your stuff elsewhere in future.

cherrypie

Tesco.com, In-Store-FAQ under "Age Restrictions"

"How old do I have to be to purchase alcohol in your store?
The legal age for buying alcohol in the UK and ROI is 18, so we only sell alcohol to customers that are 18 or over.
We operate a strict age verification policy on alcohol, known as "Think 25". This means that if our cashier believes that you look under the age of 25, and you can't provide an accepted form of identification, then we will refuse the sale.Please make sure that you bring a valid form of identification with you if you are between 18 and 25, or are lucky enough to look younger!


"What forms of ID do you accept as proof of age?
As part of the “Think 25” age verification process we will accept any of the following as proof of age:
Passports
Photographic driving licences
Portman cards
Citizen cards
Military ID cards (Armed Forces Identity Card)
Validate cards"

You presented two forms of ID that Tesco state in their published policy are forms of ID which they accept as proof of age.

Agent Smith

belfe wrote: »

Not exactly.

You need a passport or a national ID card. As far as I know, Ireland doesn't use a national ID card, and that's the reason why you need your passport.

Another reason to scale up the use of the Public service number card :pac:

gct

When I was in my 20's I was refused service at off licences and pubs because I looked young for my age. I just took my business elsewhere. No big deal! OP's experience was no different to what happens to Irish kids day after day all over the Country. The stores stance was most definitely not racist.

retro:electro

If you are going to make a complaint about them being racist toward you, I wouldn't be surprised if they took a case against you for defamation as you have wrongly misinterpreted their policy as a personal slight based on your race.

splinter65

You only have to substitute the words France and French for Romanian and Romania in the OP and you can see how ridiculous and vexatious the racism allegation is.

SteM

cherrypie wrote: »

Tesco.com, In-Store-FAQ under "Age Restrictions"

"How old do I have to be to purchase alcohol in your store?
The legal age for buying alcohol in the UK and ROI is 18, so we only sell alcohol to customers that are 18 or over.
We operate a strict age verification policy on alcohol, known as "Think 25". This means that if our cashier believes that you look under the age of 25, and you can't provide an accepted form of identification, then we will refuse the sale.Please make sure that you bring a valid form of identification with you if you are between 18 and 25, or are lucky enough to look younger!


"What forms of ID do you accept as proof of age?
As part of the “Think 25” age verification process we will accept any of the following as proof of age:
Passports
Photographic driving licences
Portman cards
Citizen cards
Military ID cards (Armed Forces Identity Card)
Validate cards"

You presented two forms of ID that Tesco state in their published policy are forms of ID which they accept as proof of age.

Why are you quoting the tesco.com website? That's UK site, quote the Irish site if you want to prove a point.