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"This number is no longer active" & Still post to old address

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  • 01-11-2017 11:46pm
    #1
    Nalz
    Registered Users Posts: 16,766 ✭✭✭✭


    Hi there,

    I'm a customer with meteor/eir since 2002. Since the change over, I changed my plan and I am adding Broadband and TV to my package very soon (mid November).

    When I changed over to an actual eir phone plan few months back, I get "This number is no longer active" when logging into my online acount. I also receive to my old address bills and phone history. I had previously gotten paperless email bills with meteor.

    So, I proceeded to phone Eir (twice) after 12 (yes, twelve) attempts to explain this via eir chat support. After being told on the chat by a few it couldn't be done, or will fix itself soon, along with being transferred to so many deparments... I decided to call. The staff on the end of the phone were very polite and seemed like things were sorted. I was told my address was changed to my current address like I requested, and furthermore I would recieve paperless bills emailed to me. This was over a month ago

    However, only last week, I found out another bill had been posted to my old address. When i log on to my online account, I get the "This number is no longer active" message.

    Can anyone, please, help...
    thanks


Comments

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    #2
    Nalz
    Registered Users Posts: 16,766 ✭✭✭✭Nalz


    Gentle bump on the above, can anyone assist please? Thanks


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    #3
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Nalz wrote: »
    Gentle bump on the above, can anyone assist please? Thanks
    Hi,

    I have responded to your PM about this.

    - Adam


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    #4
    Nalz
    Registered Users Posts: 16,766 ✭✭✭✭Nalz


    Morning

    I replied to your PM minutes after you replied to mine. Any update at all? Thanks again


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    #5
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Nalz wrote: »
    Morning

    I replied to your PM minutes after you replied to mine. Any update at all? Thanks again
    Thanks, I have responded to your PM.

    - Adam


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    #6
    Nalz
    Registered Users Posts: 16,766 ✭✭✭✭Nalz


    Thank you. Willl it be possible to get  feedback or a resolution before the weekend starts, i.e. End of day?


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    #7
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Nalz wrote: »
    Thank you. Willl it be possible to get  feedback or a resolution before the weekend starts, i.e. End of day?
    Hi,

    I have responded to your PM.

    - Adam


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    #8
    Nalz
    Registered Users Posts: 16,766 ✭✭✭✭Nalz


    eir: Adam wrote: »
    Nalz wrote: »
    Thank you. Willl it be possible to get  feedback or a resolution before the weekend starts, i.e. End of day?
    Hi,

    I have responded to your PM.

    - Adam
    Thank you Adam, I have also replied with all the info I have! Hope to hear of a solution soon. Cheers


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    #9
    Nalz
    Registered Users Posts: 16,766 ✭✭✭✭Nalz


    Can someone just call me please? It's dragging on too much.


  • Options
    #10
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Nalz wrote: »
    Can someone just call me please? It's dragging on too much.
    I have responded to your PM. I'm afraid that we can't arrange a call back from here. Please note that the response time from this channel is not instant as we have a number of queries to handle each day.

    - Adam


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