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dodgy plumbers

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  • 02-11-2017 5:24pm
    #1
    KENNO8181900
    Registered Users Posts: 1 ✭


    got a new boiler 2 years ago and stopped working, the supplier refuses to answer my calls and no one else will look at it. its a Ravenheat boiler and everyone says its gone. has anyone had this experience? can i complain to someone or just name and shame him on the internet


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    #2
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    Moved to Consumer Issues.


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    #3
    L1011
    Registered Users Posts: 69,023 ✭✭✭✭L1011


    Phone from another phone first of all

    Registered letter next.

    You aren't to attempt a name and shame here and its effectively pointless anyway.


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    #4
    wordofwarning
    Closed Accounts Posts: 697 ✭✭✭wordofwarning


    Follow this :

    http://www.citizensinformation.ie/en/justice/courts_system/small_claims_court.html

    You can go to the small claims court, if the claim is under €2k


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    #5
    Sleeper12
    Registered Users Posts: 17,090 ✭✭✭✭Sleeper12


    You have a warranty with the receipt /invoice that the installer gave you. The manifacture will send out an engineer free of charge. Contact the manufacturer or agent in Ireland

    I don't see what your problem is


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    #6
    the_pen_turner
    Registered Users Posts: 7,515 ✭✭✭the_pen_turner


    what kind of warranty does the installer offer on job. its outside 2 years so any warranty left is probably with the manufacturer

    you should post up in the plumbing section what the problem is . someone could help. most boilers are repairable unless its totally ruined


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    #7
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Who did you buy the boiler from? If you can't contact them, next step would be a registered letter to their business address informing them of your issues and your intention to proceed to SCC if they do not address your issue.

    EDIT: How much was the boiler BTW?


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    #8
    Sleeper12
    Registered Users Posts: 17,090 ✭✭✭✭Sleeper12


    KENNO8181900 wrote:
    got a new boiler 2 years ago and stopped working, the supplier refuses to answer my calls and no one else will look at it. its a Ravenheat boiler and everyone says its gone. has anyone had this experience? can i complain to someone or just name and shame him on the internet


    On reading this again it comes across as nonsense tbh.

    Boiler has a 2 years parts and labour warranty.

    OP can go the small claims route but in sure they want heat now and not in 12 months time.

    It might not be the installers fault. Has the boiler been serviced correctly? If so the person who serviced it will be able to repair it

    The installer could be in hospital or even passed away.

    To say that no one will look at it is ridiculous. People repair boilers for a living. Why not would they refuse to even look at it. There's a list of RGI plumbers online

    It may not even be the boiler. The system may just be low on water /pressure. It might be a fuse. Op should post what is wrong with the boiler in the plumbing forum here and RGI plumber will help troubleshoot the boiler.

    OP needs to take a bit of responsibility here. If it turns out to be the installers fault op can still go down the small claims court route but posting here isn't going to get heat into the house.


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