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Signed up to FTTH but Customer Services have no record

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  • 05-11-2017 1:14pm
    #1
    Mr Chuckles
    Registered Users Posts: 40 ✭


    Hi,

    I signed up to FTTH on October the 28th, with an Eir sales Rep in my area. I contacted Customer support last week, and they have no record of me existing. On the day I signed up, I understood that my details were inputted live, by the rep, on his tablet. Can I pm someone in Eir, my details,  to look into this, as the Sales rep hasn't returned my call.

    Thanks

    Mike


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    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Mr Chuckles wrote: »
    Hi,

    I signed up to FTTH on October the 28th, with an Eir sales Rep in my area. I contacted Customer support last week, and they have no record of me existing. On the day I signed up, I understood that my details were inputted live, by the rep, on his tablet. Can I pm someone in Eir, my details,  to look into this, as the Sales rep hasn't returned my call.

    Thanks

    Mike
    Hi Mike,

    Thanks for getting in touch. If you PM me your details I'll look into this for you.

    - Adam


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