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I want to cancel my acc.

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  • 09-11-2017 7:05pm
    #1
    rachaelf750
    Registered Users Posts: 354 ✭✭


    At this stage I cant keep up with the increases, Eir now want €62.00pm (that €754p/y) for unlimited broadband with offpeak mobile calls for 60min. and off peak call to landline. I don't even use the phone!!

    I have now been on hold for 25min to eir, no one answering, web chat cant help and stopped the chat.
    As I type I just spoke with someone who informed me the cancellation/loyalty dept. is only open between 9-5.30 !So i have to call back again..arghhhh


    So 40min later, I'm no further on.

    How do I cancel ???


Comments

  • Options
    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    rachaelf750 wrote: »
    At this stage I cant keep up with the increases, Eir now want €62.00pm (that €754p/y) for unlimited broadband with offpeak mobile calls for 60min. and off peak call to landline. I don't even use the phone!!

    I have now been on hold for 25min to eir, no one answering, web chat cant help and stopped the chat.
    As I type I just spoke with someone who informed me the cancellation/loyalty dept. is only open between 9-5.30 !So i have to call back again..arghhhh


    So 40min later, I'm no further on.

    How do I cancel ???
    Hi rachaelf750,

    I'm very sorry to hear that you're cancelling your services with us. You would need to do this over the phone I'm afraid. I understand that the hold time was long yesterday, however, we'd have no control over this as it would be longer during busier periods.

    - Adam


  • Options
    #3
    I love Sean nos
    Closed Accounts Posts: 1,360 ✭✭✭I love Sean nos


    eir: Adam wrote: »
    rachaelf750 wrote: »
    At this stage I cant keep up with the increases, Eir now want €62.00pm (that €754p/y) for unlimited broadband with offpeak mobile calls for 60min. and off peak call to landline. I don't even use the phone!!

    I have now been on hold for 25min to eir, no one answering, web chat cant help and stopped the chat.
    As I type I just spoke with someone who informed me the cancellation/loyalty dept. is only open between 9-5.30 !So i have to call back again..arghhhh


    So 40min later, I'm no further on.

    How do I cancel ???
    Hi rachaelf750,

    I'm very sorry to hear that you're cancelling your services with us. You would need to do this over the phone I'm afraid. I understand that the hold time was long yesterday, however, we'd have no control over this as it would be longer during busier periods.

    - Adam
    Who is responsible for Eir's callcentre staffing?


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