Issue with an estimated bill

adonai

Hello guys, 

I need your help in order to resolve this.

I've recently ([font=Helvetica, Arial, "Arial Narrow", sans-serif]28-Aug-2017) [/font]moved into the apartment. I am living single and my electricity usage is low. 
My first bill was estimated. I thought that I will supply my own meter reading to adjust it as it was slightly too high. I've submitted it and learned that it did not adjusted it, but instead a bill for only two days was issued. This was still all fine. 

I thought that I will supply another reading next month after 30 days to get a monthly bill. I did that, it is recorded in the system. However, I haven't received a bill but the info on my account says that next bill will be coming around 5 Dec, so one month from that. So far so good.

This evening, out of curiosity, I've clicked on 'estimate costs to date' and I was shocked: the system is showing 

[font=StRyde-Medium, Arial, "Arial Narrow", sans-serif]Your estimated cost 
to date is: €548.80[/font]

This is obviously completely wrong. My usage is much lower than that. 
1. Can you tell me what you can do to make sure I would not receive this incorrect sum in my next bill?
2. Why the system is showing such a wrong estimated amount thats completely out of the scale?

With regards,
Luke

Electric Ireland: Anna

Hi Luke, 

Thank you for getting in touch. 

Can you please send us a private message with the following details:

• Your full name as it appears on your Electric Ireland account
• Your account number
• The first line of your address
• Your contact number or date of birth
• A confirmation that you are the account holder (Yes/No)
  

We can then look into this for you. 

Thanks,
Anna

adonai

Good morning Anna,

I have sent you the requested details through the PM. 

Electric Ireland: Anna

Hi there, 

Thank you for letting us know. 

We received your message and will get back to you as soon as possible. 

Thanks, 
Anna