Eir complaint letter turn-around time

yeahscience

Good evening,

I posted a letter to your complaints department last Monday the 6th so I presume it was received by your complaints team on the 7th. Could you please let me know here how long it typically takes for Eir to contact one back in relation to a complaint?

Thanks for your time.

Rule 1: Only send registered letters to eir. That way there will be a record of you sending it and them receiving it. 

In my case they lied and lied and denied any letter arriving and suggested that I send it again by registered post. It was only then that I told them that I had done that with the previous letter and I had the name of they person who actually signed for it (got through An Post). They still insisted that it hadnt arrived!!
When it was escalated they told me to resend it as it had been "lost".

Rule 2: Having nothing to do with eir

yeahscience

TheTorment wrote: »

Rule 1: Only send registered letters to eir. That way there will be a record of you sending it and them receiving it. 

In my case they lied and lied and denied any letter arriving and suggested that I send it again by registered post. It was only then that I told them that I had done that with the previous letter and I had the name of they person who actually signed for it (got through An Post). They still insisted that it hadnt arrived!!
When it was escalated they told me to resend it as it had been "lost".

Rule 2: Having nothing to do with eir

Thank you very much for this. Unfortunately I sent the letter through standard post, but I've saved a copy of the letter and will send off a second registered copy if they try to pull similar to what happened in your case. Cheers for the reply TheTorment

eir: Tracey

yeahscience wrote: »

Good evening,

I posted a letter to your complaints department last Monday the 6th so I presume it was received by your complaints team on the 7th. Could you please let me know here how long it typically takes for Eir to contact one back in relation to a complaint?

Thanks for your time.

Hi yeahscience, 

Thanks for getting in touch. 

The standard timeframe on a complaint is 10 working days. The complaints team on 1800 200 481 will be able to advise if they have received this. 

Thanks 

Tracey 

yeahscience

eir: Tracey wrote: »

yeahscience wrote: »

Good evening,

I posted a letter to your complaints department last Monday the 6th so I presume it was received by your complaints team on the 7th. Could you please let me know here how long it typically takes for Eir to contact one back in relation to a complaint?

Thanks for your time.

Hi yeahscience, 

Thanks for getting in touch. 

The standard timeframe on a complaint is 10 working days. The complaints team on 1800 200 481 will be able to advise if they have received this. 

Thanks 

Tracey 

Thanks very much for getting back to me Tracey. They have to have received the letter by now but I will verify with them over the phone this week.

my3cents

Just wait ten working days then send the same letter to comreg (consumerline@comreg.ie) and tell them that eir hasn't bothered to get back to you and can they follow up.

yeahscience

my3cents wrote: »

Just wait ten working days then send the same letter to comreg (consumerline@comreg.ie) and tell them that eir hasn't bothered to get back to you and can they follow up.

Cheers for that my3cents. Will be following your advice if this happens to be the case when 10 working days have passed.