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  • 12-11-2017 9:43pm
    #1
    lycan238
    Registered Users Posts: 1,244 ✭✭✭


    Hi folks my dad has given me some details (re his account) and wants to request a callback re them.  Will pm details just tell me where.  Thanks.  


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    #2
    Electric Ireland: Anna
    Company Representative Posts: 52 Verified rep ✭Electric Ireland: Anna


    Hi there, 

    Thank you for getting in touch. 

    I'm afraid we do not have an outbound (or inbound) customer phone-line in this department. Here we look after customers entirely via social media message, public and private (Facebook, Twitter, blog, community forums like Boards.ie).

    The account holder can contact our colleagues by phone on 1850 372 372 or 01 852 9534.

    If you would like us to assist you with anything here on Social Media, please let us know. 

    Thanks, 
    Anna


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    #3
    lycan238
    Registered Users Posts: 1,244 ✭✭✭lycan238


    Hi we rang yesterday and eventually got the point across.  Could have been easier but we got there in the end.  Thanks for the help.  


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    #4
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi lycan238,

    Thank you for getting in touch.

    If your father has not done so, we recommend that he contact Electric Ireland (all the ways in which Electric Ireland can be contacted are listed here) to add your name and telephone number as an authorised contact to his account.

    Once this is done, we will be able to assist you with account queries on behalf of your father by private message here on Boards.

    Best regards,
    Una


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