Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

eir overcharging for 11 months

Options
  • 13-11-2017 6:22pm
    #1
    cgchypnosis
    Registered Users Posts: 5 ✭


    I've just discovered that eir have been overcharging me for at least 11 months now, My base price should be €35 Inc vat but it's been coming out at €38.99 when the maths are done. Can I cancel my account without penalty as a result?


Comments

  • Options
    #2
    Loueln
    Closed Accounts Posts: 36 ✭Loueln


    cgchypnosis wrote: »
    I've just discovered that eir have been overcharging me for at least 11 months now,  My base price should be €35 Inc vat but it's been coming out at €38.99 when the maths are done.  Can I cancel my account without penalty as a result?
    Similar problems ourselves before. Suggest do not deal with people over the phone, suggest log a complaint electronically, wait the response and if unsatisfactory request a complaint reference number and escalate to comreg


  • Options
    #3
    cgchypnosis
    Registered Users Posts: 5 ✭cgchypnosis


    Loueln wrote: »
    Similar problems ourselves before. Suggest do not deal with people over the phone, suggest log a complaint electronically, wait the response and if unsatisfactory request a complaint reference number and escalate to comreg


    Will do, Thanks for that.


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    cgchypnosis wrote: »
    I've just discovered that eir have been overcharging me for at least 11 months now,  My base price should be €35 Inc vat but it's been coming out at €38.99 when the maths are done.  Can I cancel my account without penalty as a result?
    Hi cgchyponsis, 

    I'm very sorry to hear this. 

    Feel free to PM me your account details, name on the account and I'll look into this for you. 

    Thanks 

    Tracey 


Advertisement