2 queries regarding my Eir Mobile Bill

kranbo

No 1 - Recently came off bill-pay and was offered Simo Reg extra plan for 20e monthly (reduced from 25e) for 6 months. Oct bill fine but I see I have been charged the full amount for Nov - can you rectify?

No 2 - recently purchased a 2nd hand IPhone 6s. Since then I have been charged for numerous international text's to 00447786205094. Further research shows thats this is in relation to iPhone Imessage set up and that all reputable companies have agreed not to charge for for these texts - can you confirm Eir's position in relation to the charges?

eir: Tracey

kranbo wrote: »

No 1 - Recently came off bill-pay and was offered Simo Reg extra plan for 20e monthly (reduced from 25e) for 6 months. Oct bill fine but I see I have been charged the full amount for Nov - can you rectify?

No 2 - recently purchased a 2nd hand IPhone 6s. Since then I have been charged for numerous international text's to 00447786205094. Further research shows thats this is in relation to iPhone Imessage set up and that all reputable companies have agreed not to charge for for these texts - can you confirm Eir's position in relation to the charges?

Hi kranbo, 

Thanks for getting in touch with us. 

Feel free to PM me your mobile and PIN and I'll check this for you? 

I'm afraid we do charge for these tx messages as they are an international rate. 

Thanks

Tracey 

kranbo

eir: Tracey wrote: »

kranbo wrote: »

No 1 - Recently came off bill-pay and was offered Simo Reg extra plan for 20e monthly (reduced from 25e) for 6 months. Oct bill fine but I see I have been charged the full amount for Nov - can you rectify?

No 2 - recently purchased a 2nd hand IPhone 6s. Since then I have been charged for numerous international text's to 00447786205094. Further research shows thats this is in relation to iPhone Imessage set up and that all reputable companies have agreed not to charge for for these texts - can you confirm Eir's position in relation to the charges?

Hi kranbo, 

Thanks for getting in touch with us. 

Feel free to PM me your mobile and PIN and I'll check this for you? 

I'm afraid we do charge for these tx messages as they are an international rate. 

Thanks

Tracey 

PM sent yesterday - have you any update?

eir: Adam

kranbo wrote: »

eir: Tracey wrote: »

kranbo wrote: »

No 1 - Recently came off bill-pay and was offered Simo Reg extra plan for 20e monthly (reduced from 25e) for 6 months. Oct bill fine but I see I have been charged the full amount for Nov - can you rectify?

No 2 - recently purchased a 2nd hand IPhone 6s. Since then I have been charged for numerous international text's to 00447786205094. Further research shows thats this is in relation to iPhone Imessage set up and that all reputable companies have agreed not to charge for for these texts - can you confirm Eir's position in relation to the charges?

Hi kranbo, 

Thanks for getting in touch with us. 

Feel free to PM me your mobile and PIN and I'll check this for you? 

I'm afraid we do charge for these tx messages as they are an international rate. 

Thanks

Tracey 

PM sent yesterday - have you any update?

Hi,

We are still looking into this for you. Apologies for the delay.

- Adam

kranbo

eir: Adam wrote: »

kranbo wrote: »

eir: Tracey wrote: »

kranbo wrote: »

No 1 - Recently came off bill-pay and was offered Simo Reg extra plan for 20e monthly (reduced from 25e) for 6 months. Oct bill fine but I see I have been charged the full amount for Nov - can you rectify?

No 2 - recently purchased a 2nd hand IPhone 6s. Since then I have been charged for numerous international text's to 00447786205094. Further research shows thats this is in relation to iPhone Imessage set up and that all reputable companies have agreed not to charge for for these texts - can you confirm Eir's position in relation to the charges?

Hi kranbo, 

Thanks for getting in touch with us. 

Feel free to PM me your mobile and PIN and I'll check this for you? 

I'm afraid we do charge for these tx messages as they are an international rate. 

Thanks

Tracey 

PM sent yesterday - have you any update?

Hi,

We are still looking into this for you. Apologies for the delay.

- Adam

As I got no further reply for the reps here I rang EIR today and hopefully got it sorted - seemed a simple problem to sort !!!!

eir: Tracey

kranbo wrote: »

eir: Adam wrote: »

kranbo wrote: »

eir: Tracey wrote: »

kranbo wrote: »

No 1 - Recently came off bill-pay and was offered Simo Reg extra plan for 20e monthly (reduced from 25e) for 6 months. Oct bill fine but I see I have been charged the full amount for Nov - can you rectify?

No 2 - recently purchased a 2nd hand IPhone 6s. Since then I have been charged for numerous international text's to 00447786205094. Further research shows thats this is in relation to iPhone Imessage set up and that all reputable companies have agreed not to charge for for these texts - can you confirm Eir's position in relation to the charges?

Hi kranbo, 

Thanks for getting in touch with us. 

Feel free to PM me your mobile and PIN and I'll check this for you? 

I'm afraid we do charge for these tx messages as they are an international rate. 

Thanks

Tracey 

PM sent yesterday - have you any update?

Hi,

We are still looking into this for you. Apologies for the delay.

- Adam

As I got no further reply for the reps here I rang EIR today and hopefully got it sorted - seemed a simple problem to sort !!!!

I'm very sorry to hear you got no response. 

I'm glad to hear this is being looked after now. 

If you have any further issues please come back to us. 

Apologies for all inconvenience caused.

Thanks

Tracey