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2 queries regarding my Eir Mobile Bill

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  • 13-11-2017 9:51pm
    #1
    kranbo
    Registered Users Posts: 174 ✭✭


    No 1 - Recently came off bill-pay and was offered Simo Reg extra plan for 20e monthly (reduced from 25e) for 6 months. Oct bill fine but I see I have been charged the full amount for Nov - can you rectify?

    No 2 - recently purchased a 2nd hand IPhone 6s. Since then I have been charged for numerous international text's to 00447786205094. Further research shows thats this is in relation to iPhone Imessage set up and that all reputable companies have agreed not to charge for for these texts - can you confirm Eir's position in relation to the charges?


Comments

  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    kranbo wrote: »
    No 1 - Recently came off bill-pay and was offered Simo Reg extra plan for 20e monthly (reduced from 25e) for 6 months. Oct bill fine but I see I have been charged the full amount for Nov - can you rectify?

    No 2 - recently purchased a 2nd hand IPhone 6s. Since then I have been charged for numerous international text's to 00447786205094. Further research shows thats this is in relation to iPhone Imessage set up and that all reputable companies have agreed not to charge for for these texts - can you confirm Eir's position in relation to the charges?
    Hi kranbo, 

    Thanks for getting in touch with us. 

    Feel free to PM me your mobile and PIN and I'll check this for you? 

    I'm afraid we do charge for these tx messages as they are an international rate. 

    Thanks

    Tracey 


  • Options
    #3
    kranbo
    Registered Users Posts: 174 ✭✭kranbo


    eir: Tracey wrote: »
    kranbo wrote: »
    No 1 - Recently came off bill-pay and was offered Simo Reg extra plan for 20e monthly (reduced from 25e) for 6 months. Oct bill fine but I see I have been charged the full amount for Nov - can you rectify?

    No 2 - recently purchased a 2nd hand IPhone 6s. Since then I have been charged for numerous international text's to 00447786205094. Further research shows thats this is in relation to iPhone Imessage set up and that all reputable companies have agreed not to charge for for these texts - can you confirm Eir's position in relation to the charges?
    Hi kranbo, 

    Thanks for getting in touch with us. 

    Feel free to PM me your mobile and PIN and I'll check this for you? 

    I'm afraid we do charge for these tx messages as they are an international rate. 

    Thanks

    Tracey 
    PM sent yesterday - have you any update?


  • Options
    #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    kranbo wrote: »
    eir: Tracey wrote: »
    kranbo wrote: »
    No 1 - Recently came off bill-pay and was offered Simo Reg extra plan for 20e monthly (reduced from 25e) for 6 months. Oct bill fine but I see I have been charged the full amount for Nov - can you rectify?

    No 2 - recently purchased a 2nd hand IPhone 6s. Since then I have been charged for numerous international text's to 00447786205094. Further research shows thats this is in relation to iPhone Imessage set up and that all reputable companies have agreed not to charge for for these texts - can you confirm Eir's position in relation to the charges?
    Hi kranbo, 

    Thanks for getting in touch with us. 

    Feel free to PM me your mobile and PIN and I'll check this for you? 

    I'm afraid we do charge for these tx messages as they are an international rate. 

    Thanks

    Tracey 
    PM sent yesterday - have you any update?
    Hi,

    We are still looking into this for you. Apologies for the delay.

    - Adam


  • Options
    #5
    kranbo
    Registered Users Posts: 174 ✭✭kranbo


    eir: Adam wrote: »
    kranbo wrote: »
    eir: Tracey wrote: »
    kranbo wrote: »
    No 1 - Recently came off bill-pay and was offered Simo Reg extra plan for 20e monthly (reduced from 25e) for 6 months. Oct bill fine but I see I have been charged the full amount for Nov - can you rectify?

    No 2 - recently purchased a 2nd hand IPhone 6s. Since then I have been charged for numerous international text's to 00447786205094. Further research shows thats this is in relation to iPhone Imessage set up and that all reputable companies have agreed not to charge for for these texts - can you confirm Eir's position in relation to the charges?
    Hi kranbo, 

    Thanks for getting in touch with us. 

    Feel free to PM me your mobile and PIN and I'll check this for you? 

    I'm afraid we do charge for these tx messages as they are an international rate. 

    Thanks

    Tracey 
    PM sent yesterday - have you any update?
    Hi,

    We are still looking into this for you. Apologies for the delay.

    - Adam
    As I got no further reply for the reps here I rang EIR today and hopefully got it sorted - seemed a simple problem to sort !!!!


  • Options
    #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    kranbo wrote: »
    eir: Adam wrote: »
    kranbo wrote: »
    eir: Tracey wrote: »
    kranbo wrote: »
    No 1 - Recently came off bill-pay and was offered Simo Reg extra plan for 20e monthly (reduced from 25e) for 6 months. Oct bill fine but I see I have been charged the full amount for Nov - can you rectify?

    No 2 - recently purchased a 2nd hand IPhone 6s. Since then I have been charged for numerous international text's to 00447786205094. Further research shows thats this is in relation to iPhone Imessage set up and that all reputable companies have agreed not to charge for for these texts - can you confirm Eir's position in relation to the charges?
    Hi kranbo, 

    Thanks for getting in touch with us. 

    Feel free to PM me your mobile and PIN and I'll check this for you? 

    I'm afraid we do charge for these tx messages as they are an international rate. 

    Thanks

    Tracey 
    PM sent yesterday - have you any update?
    Hi,

    We are still looking into this for you. Apologies for the delay.

    - Adam
    As I got no further reply for the reps here I rang EIR today and hopefully got it sorted - seemed a simple problem to sort !!!!
    I'm very sorry to hear you got no response. 

    I'm glad to hear this is being looked after now. 

    If you have any further issues please come back to us. 

    Apologies for all inconvenience caused.

    Thanks

    Tracey  


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