Amazon Black Friday / Cyber Monday 2017

Doodee

The_Conductor wrote: »

Doodee wrote: »

Is the email address for the UK support listed anywhere?
I filled out the survey after dealing with their support the other day so now I can't access it and when I try to do a new issue doesn't allow you to select email only chat or phone.

Click this link- and choose the order that you're seeking support on:

https://www.amazon.co.uk/gp/help/customer/contact-us?ie=UTF8&ref_=cu_cf_op_signin&#b

Have tried this but it still won't allow me to email, has it grayed out and states 'It's easier and faster to contact us via phone or chat'..

Kat1170 wrote: »

Doodee wrote: »

Is the email address for the UK support listed anywhere?
I filled out the survey after dealing with their support the other day so now I can't access it and when I try to do a new issue doesn't allow you to select email only chat or phone.

Best I can find is  resolution-uk@amazon.co.uk

Cheers for that. Have given it a try.

dos29

Anyone who got a Soundcore Boost notice a slight rattle? I've narrowed it down to be at around the 63Hz mark. Curious if its across the board on them or if I should return this one? If any other owners could be so kind as to have a listen to the following test through theirs and shed some light?
https://www.youtube.com/watch?v=nklzAUrXSuM
63Hz starts at 55 seconds in. Thanks in advance to anyone who takes the time. If its a common issue there's no real point in returning.
On mine its intermittent at 50Hz, always there at 63Hz and intermittent again at 80Hz. Never at anything higher.
Apologies if I'm dragging off topic, just trying to target fellow purchasers of this item!

Doge

dos29 wrote: »

Anyone who got a Soundcore Boost notice a slight rattle? I've narrowed it down to be at around the 63Hz mark. Curious if its across the board on them or if I should return this one? If any other owners could be so kind as to have a listen to the following test through theirs and shed some light?
https://www.youtube.com/watch?v=nklzAUrXSuM
63Hz starts at 55 seconds in. Thanks in advance to anyone who takes the time. If its a common issue there's no real point in returning.
On mine its intermittent at 50Hz, always there at 63Hz and intermittent again at 80Hz. Never at anything higher.
Apologies if I'm dragging off topic, just trying to target fellow purchasers of this item!

My 2 came today but since they're presents I'm not unwrapping the plastic around the speaker itself.

I had a similar problem with my Anker A3143 Premium Speaker at a higher frequency and they replaced it free of charge, and I got to hold onto the old one.

I'm not entirely sure that the problem went away with the new one though!

muffler

Doodee wrote: »

Have tried this but it still won't allow me to email, has it grayed out and states 'It's easier and faster to contact us via phone or chat'..

You do know that they call you when you choose the phone option?

Keith186

Ordered a fire stick to parcel motel in the North. Got a notification to say that I returned to carrier.
Anyone get that with PM before?

slave1

I always use the chat function as it will be emailed to be afterwards so handy for backup

marklazarcovic

Keith186 wrote: »

Ordered a fire stick to parcel motel in the North. Got a notification to say that I returned to carrier.
Anyone get that with PM before?

Got two delivered today to.pm no issues,from newtonabbey

dos29

Doge wrote: »

My 2 came today but since they're presents I'm not unwrapping the plastic around the speaker itself.

I had a similar problem with my Anker A3143 Premium Speaker at a higher frequency and they replaced it free of charge, and I got to hold onto the old one.

I'm not entirely sure that the problem went away with the new one though!

Got on to Chat. Once I knew the rattle was going to be there at all, I knew I would be actively listening out for it forever!
Figured replacing would be for the best. Then the fun starts....
"Alisha" says no problem, print a free return label, send it back, and we'll refund you.
"Ahm, no, I'd like a replacement please."
"Amazon only fulfilled the order, we cannot replace."
"It's the same seller as when I purchased, Amazon are still fulfilling, the item is in stock. I will be out of pocket if I have to re-purchase"
"This is our only option"
What sh*t!
"Please rate your experience"
"Awful"
"Would you like to escalate with a call?"
"Yes!!!!"
Finally got a resolution of returning for refund, then notifying them at that point, and they put the difference of the current selling price on my gift card.
They made me work for that one!

Berty

You know they just take the money from the Marketplace seller, don't you? Hardly your problem but Amazon will always screw their suppliers and marketplace before they're out of pocket. This is why I've no problem bleeding them for everything I can get out of them for free.

deadanonymau5

For anyone looking for headphones Bose QC25s are €200 from Bose.ie

Grumpypants wrote: »

A PS4 showed up a few days later without the bundled game and power cable and they refunded me 15%.

Where did you buy a power cable from?

GY A1

marklazarcovic wrote: »

Got two delivered today to.pm no issues,from newtonabbey

Where u get them today
I had look earlier
And showing 40

brophs

deadanonymau5 wrote: »

For anyone looking for headphones Bose QC25s are €200 from Bose.ie



Where did you buy a power cable from?

It’s just a standard figure 8 poor cable, isn’t it? I’m sure an electrical/electronics shop like Curry’s will have it.

Cantona's Collars

Nintendo Switch £269.99

https://www.amazon.co.uk/Nintendo-Switch-Neon-Red-Blue/dp/B01MFADJFV/&tag=hotukdeals062-21

Quick question do amazon usually dispatch items without charging your card first? Got a Nintendo switch and mario set in the black friday deals and its dispatched and all but my card is yet to be charged?

mikeysmith

Jazlyn Lazy Pedicure wrote: »

Quick question do amazon usually dispatch items without charging your card first? Got a Nintendo switch and mario set in the black friday deals and its dispatched and all but my card is yet to be charged?

No

Guess i have got a free nintendo and game so as its due to arrive Tuesday and still no charge

The_Conductor

Jazlyn Lazy Pedicure wrote: »

Guess i have got a free nintendo and game so as its due to arrive Tuesday and still no charge

They can put a hold on the credit card- without processing the payment.
E.g. I have a Motorola G5S Plus- arriving on Monday- that I ordered on the 24th- that hasn't been processed yet- however, and despite this- there is no charge on my credit card for it- but if I look at my available balance- it is reduced by an amount commensurate to the 208 Euro I owe Amazon.

slave1

Jazlyn Lazy Pedicure wrote: »

Guess i have got a free nintendo and game so as its due to arrive Tuesday and still no charge

AMZ can back date the Cr Card charge to transaction/departure date so don't count your chickens just yet, best of luck though!

mad m

https://www.amazon.co.uk/Finlux-Ultra-Netflix-Freeview-43UTD297B-P-Black/dp/B01M0AAZRT/ref=gbps_img_s-3_3675_86542945?smid=A1EYIZ4LD1DUM4&pf_rd_p=c79e33ca-a7c7-47e1-91ea-b8a7b4503675&pf_rd_s=slot-3&pf_rd_t=701&pf_rd_i=gb_main&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_r=4DB6NRZNDW9XTJP49YRF

Ends in hour , no idea what it’s like

Doodee

muffler wrote: »

Doodee wrote: »

Have tried this but it still won't allow me to email, has it grayed out and states 'It's easier and faster to contact us via phone or chat'..

You do know that they call you when you choose the phone option?

Yes but I want to send them an email...

Tinder Surprise

Cantona's Collars wrote: »

Nintendo Switch £269.99

https://www.amazon.co.uk/Nintendo-Switch-Neon-Red-Blue/dp/B01MFADJFV/&tag=hotukdeals062-21

I need to get one of these for a gift...is this a good deal?

Jet Black

Berty wrote: »

Yes everytime. Got refunded £3.60 on 2 and then got given £5 on another and also got them to cancel and ship it to Ireland on another and for them to write off the delivery charge(3rd party seller)

Although I've to go out of my way to ask for it I said "your email says we've decided to ship this item early so you won't have to wait" and I said "I choose to wait by grouping them together, you shouldn't do that" and when they say "oh but there are different warehouses" you can say "well the e-mail doesn't say that, it says we are shipping it now so you don't have to wait"

They hate me but also love me as I spend £100s of per year BUT I don't even let a stray sticker on an item get passed me(had some location stickers on a delivery recently hand written stickers that left a mark when removed)

I ordered 3 echo dots together via Parcel motel and each was sent separately. I've sent an email so I'll see how I get on.

scamalert

off topic q, but is there any deal or deals coming for amazon dot, since want to get 3-4 , and do know they had it done last year but think it was past xmas, and now of course since missed black friday and price is around 50e per unit, its no brainer to get few if there will be deal running later 3+1 free.

Doge

dos29 wrote: »

Got on to Chat. Once I knew the rattle was going to be there at all, I knew I would be actively listening out for it forever!
Figured replacing would be for the best. Then the fun starts....
"Alisha" says no problem, print a free return label, send it back, and we'll refund you.
"Ahm, no, I'd like a replacement please."
"Amazon only fulfilled the order, we cannot replace."
"It's the same seller as when I purchased, Amazon are still fulfilling, the item is in stock. I will be out of pocket if I have to re-purchase"
"This is our only option"
What sh*t!
"Please rate your experience"
"Awful"
"Would you like to escalate with a call?"
"Yes!!!!"
Finally got a resolution of returning for refund, then notifying them at that point, and they put the difference of the current selling price on my gift card.
They made me work for that one!

I think I used Ankers support for mine that time. Sorry should have been more specific.

Tinder Surprise

Anker Bluetooth headphone Soundbuds.

Down from £59.99 to £22.99

Some very good reviews .

https://www.amazon.co.uk/gp/aw/d/B0756BRVXJ/ref=dp_ob_neva_mobile

Would love to know if any of you have these.

scamalert

Tinder Surprise wrote: »

Anker Bluetooth headphone Soundbuds.

Down from £59.99 to £22.99

Some very good reviews .

https://www.amazon.co.uk/gp/aw/d/B0756BRVXJ/ref=dp_ob_neva_mobile

Would love to know if any of you have these.

thx ordered been looking for decent headphones to replace my synth ones which went missing ,then again might use it as a gift for someone

Tinder Surprise

scamalert wrote: »

thx ordered been looking for decent headphones to replace my synth ones which went missing ,then again might use it as a gift for someone

Don't need them

Ordered them

Feck it


Yea, great gift idea but.

huddlejonny

Fletcher Hissing Matrimony wrote: »

Same, I ordered something in mid October, supposed to arrive on the 10th of Novemebr, still no sign of it. Most of my orders have been estimated incorrectly. The estimated delivery is way out of whack, don't rely on it. Amazon logistics is also muck.

I ordered something from Amazon Italy on a Friday morning and took delivery the following Tuesday. Superfast delivery and it wasn't through prime.

Any ridiculous prime delivery waiting times from UK I usually contact them by email and get 5e gift bonus for my troubles.

The_Conductor

huddlejonny wrote: »

I ordered something from Amazon Italy on a Friday morning and took delivery the following Tuesday. Superfast delivery and it wasn't through prime.

Any ridiculous prime delivery waiting times from UK I usually contact them by email and get 5e gift bonus for my troubles.

I ordered something from Amazon Italy on the 24th- and paid 18 Euro for speedy delivery- its still at a 'we have received your order status' it hasn't shipped at all. I rang Amazon.co.uk to try and ask if they could get it shipped- as the Italians refused to talk to me in English or French (I don't speak Italian). No can do......... God only knows when they'll ship- and thats after paying 18 Euro for expedited shipping.......

dos29

Doge wrote: »

I think I used Ankers support for mine that time. Sorry should have been more specific.

No prob, not too late to hear that actually. Haven't sent back the faulty one yet so I might get on to them directly looking for a replacement and see what they can offer. Thanks!
Was that the Anker direct seller you were on to so?

kelator

scamalert wrote: »

off topic q, but is there any deal or deals coming for amazon dot, since want to get 3-4 , and do know they had it done last year but think it was past xmas, and now of course since missed black friday and price is around 50e per unit, its no brainer to get few if there will be deal running later 3+1 free.

https://www.amazon.co.uk/b?node=11259209031
Use code DOT3PACK for£20 when you buy 3 dots or DOT6PACK for 1 dot free when you buy 6

whyulittle

kelator wrote: »

https://www.amazon.co.uk/b?node=11259209031
Use code DOT3PACK for£20 when you buy 3 dots or DOT6PACK for 1 dot free when you buy 6

Similarly, ECHO3PACK gets you £50 off when purchasing 3 Echos.

DesperateDan

Tinder Surprise wrote: »

Anker Bluetooth headphone Soundbuds.

Down from £59.99 to £22.99

Some very good reviews .

https://www.amazon.co.uk/gp/aw/d/B0756BRVXJ/ref=dp_ob_neva_mobile

Would love to know if any of you have these.

Somewhat deceptive sale seeing as camel only has data on them since September and they were cheaper in October

https://uk.camelcamelcamel.com/Anker-Headphones-Waterproof-Microphone-featherlight-transparent/product/B0756BRVXJ

deadanonymau5

Tinder Surprise wrote: »

Anker Bluetooth headphone Soundbuds.

Down from £59.99 to £22.99

Some very good reviews .

https://www.amazon.co.uk/gp/aw/d/B0756BRVXJ/ref=dp_ob_neva_mobile

Would love to know if any of you have these.

They were that price for a while and lower before that (so they might be lowered again at some stage)

scamalert

whyulittle wrote: »

Similarly, ECHO3PACK gets you £50 off when purchasing 3 Echos.

kelator thx both for the codes, as price goes for the headphones think if they live up to reviews that all that matters 3 o=pound difference isnt the bargain its not having to pay 50quid ,and as poster said f it dont really need it but at that price its not really breaking bank.

SureYWouldntYa

Have a question I can't seem to find an answer for

Ordered a heap of stuff there a few days ago and hasn't been dispatched yet, almost all of it was reduced from its normal price, do I pay the price when I ordered it or will I be charged the price on the day of dispatch?

huddlejonny

SureYWouldntYa wrote: »

Have a question I can't seem to find an answer for

Ordered a heap of stuff there a few days ago and hasn't been dispatched yet, almost all of it was reduced from its normal price, do I pay the price when I ordered it or will I be charged the price on the day of dispatch?

Whatever price it was when you ordered. They dont take payment immediately..

mad m

SureYWouldntYa wrote: »

Have a question I can't seem to find an answer for

Ordered a heap of stuff there a few days ago and hasn't been dispatched yet, almost all of it was reduced from its normal price, do I pay the price when I ordered it or will I be charged the price on the day of dispatch?

Get onto them via chat, they will more than likely refund difference.

SureYWouldntYa

mad m wrote: »

Get onto them via chat, they will more than likely refund difference.

Haven't been charged yet, just like jonny said they don't seem to take payment immediately but I was just worried because some of the items were reduced by a lot so would nearly clear my account if some were to go back to their original

mrcheez

SureYWouldntYa wrote: »

Haven't been charged yet, just like jonny said they don't seem to take payment immediately but I was just worried because some of the items were reduced by a lot so would nearly clear my account if some were to go back to their original

Nah you get charged price when you made order.

Tis handy for some items that are not in stock but price is lower than it has ever been, so buy it now, pay for it when it's dispatched, and if the price is lower when it's dispatched you can actually ask them to refund you the difference.

scamalert

actually once you hit purchase button its almost immediately locked in, in faq section it mentions up to 30mins but from experience its usually few mins and amount you bought it for is what you pay, thou there is a safeguard for seller think amazon included as well if the price is mistaken or has changed etc, they can cancel your order and do full refund -happened only once was getting car jack price was good but order was cancelled day or so later and fully refunded, once inquired amazon they got in touch with seller and because of weight post cost and price change they opted to refund as price has been applied to local region my guess so they would turn negative in sale.

It doesnt work other way around where price increases and they charge you for it,as it would break t&cs

Doge

dos29 wrote: »

No prob, not too late to hear that actually. Haven't sent back the faulty one yet so I might get on to them directly looking for a replacement and see what they can offer. Thanks!
Was that the Anker direct seller you were on to so?

Im pretty sure i just contacted them from their support site and quoted my amazon order ID for the speaker:

https://www.anker.com/refund-exchange

Milliehollie

Bought ecoair dehumidifier last Sunday. Money came out of account on Monday(wasn't pending, just gone) but wasn't despatched until Friday of this week. Now today I check bank account and transaction for dehumidifier has completely disappeared. And money for dehumidifier is back in. No transactions showing at all about this on my account.

Has this happened to anyone else? Hoping this is a mistake and might get it for free :-)

As i said yesterday my money still hasnt been taken or even pre authorised on my card and im due my items tuesday although it seems from this thread amazon can do this sometimes

The_Conductor

Jazlyn Lazy Pedicure wrote: »

As i said yesterday my money still hasnt been taken or even pre authorised on my card and im due my items tuesday although it seems from this thread amazon can do this sometimes

My phone due to arrive tomorrow from amazon.it hasn't even shipped yet- god only knows what the Amazon staff are up to (though having seen that Channel 4 exposé on the going's on in their fulfillment centres- I think I'll give them the benefit of the doubt). No charge for my G5S Plus yet either. Think I can kiss that est. delivery date of the 4th December goodbye.

mac1961

Milliehollie wrote: »

Bought ecoair dehumidifier last Sunday. Money came out of account on Monday(wasn't pending, just gone) but wasn't despatched until Friday of this week. Now today I check bank account and transaction for dehumidifier has completely disappeared. And money for dehumidifier is back in. No transactions showing at all about this on my account.

Has this happened to anyone else? Hoping this is a mistake and might get it for free :-)

The very same happened to me last week. The money came out and over the weekend it went back in. I think it was Tuesday before it showed again and got delivery no problem. My bank is BOI and have noticed this happen while paying through my bills.ie as well.

scamalert

Milliehollie wrote: »

Bought ecoair dehumidifier last Sunday. Money came out of account on Monday(wasn't pending, just gone) but wasn't despatched until Friday of this week. Now today I check bank account and transaction for dehumidifier has completely disappeared. And money for dehumidifier is back in. No transactions showing at all about this on my account.

Has this happened to anyone else? Hoping this is a mistake and might get it for free :-)

are u using BOI ? since noticed long ago that come weekend all the balances in the account get mashed up, say my transactions could be shown as taken on Friday come sat/sun account seems back in full state as money is there and no indication of purchases or spending, the system they use seems goes into overdrive before normal balance appears when working week starts.

Milliehollie

scamalert wrote: »

are u using BOI ? since noticed long ago that come weekend all the balances in the account get mashed up, say my transactions could be shown as taken on Friday come sat/sun account seems back in full state as money is there and no indication of purchases or spending, the system they use seems goes into overdrive before normal balance appears when working week starts.

No I'm with AIB. Looks like I won't be getting it for free :-(

Milliehollie

Milliehollie wrote: »

No I'm with AIB. Looks like I won't be getting it for free :-(

Same thing has happened for me with AIB and something I bought last week. Went from pending and then disappeared. I received the item a few days ago, and the bank gave me the authorisation number to contact Amazon with.

For now I'm just going to hope they forget to charge me

Thar_Cian

I noticed something similar with my Revolut card last night; a charge for an order I made a week ago is showing up as "reverted" and I don't think the money's been taken, though the order's arrived.