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Business Broadband issue ongoing since November 3rd

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  • 16-11-2017 4:16pm
    #1
    samspudz
    Registered Users Posts: 6 ✭


    Hi,

    There has been a fault on out business broadband line since the 3rd of November. On 2 occasions an eir engineer failed to turn up as scheduled to resolve the issue. I have been dealing with a Supervisor Cian in the technical team who continuously fails to call me back when he has said that he would. 

    Can someone please pvt me to arrange a callback because I am at my wits end with eir

    Sincerely,


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    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    samspudz wrote: »
    Hi,

    There has been a fault on out business broadband line since the 3rd of November. On 2 occasions an eir engineer failed to turn up as scheduled to resolve the issue. I have been dealing with a Supervisor Cian in the technical team who continuously fails to call me back when he has said that he would. 

    Can someone please pvt me to arrange a callback because I am at my wits end with eir

    Sincerely,
    Hi there,

    I'm really sorry to hear you've been experiencing issues with your service. I'll be unable to arrange a call back from here, however, if you PM me your account number and full name I can look into the issue you're having with your service for you.

    - Adam


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