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Crazy Eir Bill

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  • 17-11-2017 7:41pm
    #1
    jamesfoley3
    Registered Users Posts: 29 ✭


    Hi,

    I recently got my eir bill for the rental period 1st November to 30th November.  My bill is normally around 46 euro per month.  For this latest bill, my bill has suddenly increased to 85 euro!  I only have landline and broadband and there are no phonecalls at all on the bill, just broadband charges stating "eir Complete Broadband & Phone @ 89.00 per month"  Where did this package come from?  I never ordered any changes and I am out of contract also.  How can a broadband bill with no phone calls whatsoever and no new packages ordered change from 46 euro last month to 85 euro this month.  My account number is <snip>.


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  • Options
    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    jamesfoley3 wrote: »
    Hi,

    I recently got my eir bill for the rental period 1st November to 30th November.  My bill is normally around 46 euro per month.  For this latest bill, my bill has suddenly increased to 85 euro!  I only have landline and broadband and there are no phonecalls at all on the bill, just broadband charges stating "eir Complete Broadband & Phone @ 89.00 per month"  Where did this package come from?  I never ordered any changes and I am out of contract also.  How can a broadband bill with no phone calls whatsoever and no new packages ordered change from 46 euro last month to 85 euro this month.  My account number is <snip>.
    Hi Jamesfoley3.

    Thanks for getting in touch with us. If you PM me your account number I'll look into this for you.

    - Adam


  • Options
    #3
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    jamesfoley3 wrote: »
    Hi,

    I recently got my eir bill for the rental period 1st November to 30th November.  My bill is normally around 46 euro per month.  For this latest bill, my bill has suddenly increased to 85 euro!  I only have landline and broadband and there are no phonecalls at all on the bill, just broadband charges stating "eir Complete Broadband & Phone @ 89.00 per month"  Where did this package come from?  I never ordered any changes and I am out of contract also.  How can a broadband bill with no phone calls whatsoever and no new packages ordered change from 46 euro last month to 85 euro this month.  My account number is 10158406.
    Hi jamesfoley3, 

    Thanks for contacting us. 

    I've contacted our agents in the background of boards to remove your account details as they are public. 

    I've looked into this for you and your bundle promotion has been removed in error. The customer care team will need to re-add this for you and credit this bill. 

    Apologies for all inconvenience caused. 

    Thanks

    Tracey  


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