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No broadband, no tech support, no customer service.

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  • 17-11-2017 8:34pm
    #1
    James74
    Registered Users Posts: 963 ✭✭✭


    Hi eir folks, did somebody forget to put 50p in the meter? Because we currently have no broadband, I get disconnected at the same point every time I get put through to tech support, and there doesn't seem to be anybody manning the customer support line.

    Bit worried about your well-being down there... everything OK?.... blink twice if you can hear me?


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    #2
    Nowso
    Moderators, Sports Moderators Posts: 5,562 Mod ✭✭✭✭Nowso


    I got the same changed the Dns server to Googles dns and it works


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    #3
    mark_jmc
    Registered Users Posts: 554 ✭✭✭mark_jmc


    Same here in cork.....seems to be back up now


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    #4
    Straight Talker
    Registered Users Posts: 2,104 ✭✭✭Straight Talker


    My broadband went at around 7 14pm as well.My dsl light and internet light on the modem was green but i still had no internet.I turned the modem on and off and the problem was still there.I thought my modem had died but the broadband just came back a couple of minutes ago thankfully.

    Cork 1990 All Ireland Senior Hurling and Football Champions



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    #5
    Benjamin Buttons
    Closed Accounts Posts: 232 ✭✭Benjamin Buttons


    My broadband is back but my TV is still down.
    Templeogue, Dublin.


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    #6
    harr
    Registered Users Posts: 4,485 ✭✭✭harr


    Most of the country seems to have been out according to the posts on Twitter , my 4G/3G was down as well.
    Not the first Friday evening to have this happen.


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    #7
    Benjamin Buttons
    Closed Accounts Posts: 232 ✭✭Benjamin Buttons


    Anyone with their broadband working but TV channels still out?
    Thanks.


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    #8
    Benjamin Buttons
    Closed Accounts Posts: 232 ✭✭Benjamin Buttons


    Anyone with their broadband working but TV channels still out?
    Thanks.


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    #9
    prodsc
    Registered Users Posts: 1,282 ✭✭✭prodsc


    Benjamin Buttons wrote: »
    Anyone with their broadband working but TV channels still out?
    Thanks.
    All fine here. Did you turn modem off for a minute?


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    #10
    Benjamin Buttons
    Closed Accounts Posts: 232 ✭✭Benjamin Buttons


    prodsc wrote: »
    Benjamin Buttons wrote: »
    Anyone with their broadband working but TV channels still out?
    Thanks.
    All fine here. Did you turn modem off for a minute?
    I did a while back. I'll try again. Thanks.


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    #11
    Benjamin Buttons
    Closed Accounts Posts: 232 ✭✭Benjamin Buttons


    Thanks for replying prodsc I turned the modem off and on again but no joy. Still no TV channels. It's weird because Netfilx is working so are the recordings on the box, so it s just live TV that's down for me, what a drag.
    Any other ideas?


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    #12
    Benjamin Buttons
    Closed Accounts Posts: 232 ✭✭Benjamin Buttons


    Channels back. Thanks.


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    #13
    swoofer
    Registered Users Posts: 5,491 ✭✭✭swoofer


    It was acknowledged on eir website, 

    https://www.eir.ie/support/latest-updates/earlier-issue-affecting-broadband-service-has-been-resolved.-17.11.2017/

    I thought it was just FTTH, very strange


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    #14
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    James74 wrote: »
    Hi eir folks, did somebody forget to put 50p in the meter? Because we currently have no broadband, I get disconnected at the same point every time I get put through to tech support, and there doesn't seem to be anybody manning the customer support line.

    Bit worried about your well-being down there... everything OK?.... blink twice if you can hear me?
    Hi all, 

    Thanks for getting in touch. 

    I'm sorry to hear about the issues you had getting through to us, our support team are open 24/7 so you should have no issues in getting through to them. 

    We did have an issue reported however it has now been resolved. You can view all details here - https://www.eir.ie/support/latest-updates/earlier-issue-affecting-broadband-service-has-been-resolved.-17.11.2017/

    Apologies for all inconvenience caused. 

    Thanks

    Tracey 


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