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Unable to use MyEir.

  • 18-11-2017 04:09PM
    #1
    Stiletto72
    Registered Users, Registered Users 2 Posts: 209 ✭✭


    I recently had an alarm installed in my house and the company provided an Eir prepay SIM card with it. I registered on MyEir in order to top it up and received the confirmation mail back.
    When I try to log in the system appears to have never heard of me before. I get a message saying 
    An error occurred...
    Unfortunately we couldn't confirm your profile. Please try again.
    And
    Unknown email address
    We don't recognise the email you entered. Please check and try again.
    I have tried to use your chat services but the don't seem to work and when I try to call 1890 260 260 I get  a message saying that a phone number is required. When I enter the phone number for the SIM card I get another message saying that it's not a valid number.
    Can somebody please contact my by PM?


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Stiletto72 wrote: »
    I recently had an alarm installed in my house and the company provided an Eir prepay SIM card with it. I registered on MyEir in order to top it up and received the confirmation mail back.
    When I try to log in the system appears to have never heard of me before. I get a message saying 
    An error occurred...
    Unfortunately we couldn't confirm your profile. Please try again.
    And
    Unknown email address
    We don't recognise the email you entered. Please check and try again.
    I have tried to use your chat services but the don't seem to work and when I try to call 1890 260 260 I get  a message saying that a phone number is required. When I enter the phone number for the SIM card I get another message saying that it's not a valid number.
    Can somebody please contact my by PM?
    Hi Stiletto72, 

    Thanks for getting in touch with us here. 

    I'm sorry to hear about the issues you are having. Feel free to PM me your account details and name on the account and I'll look into this for you. 

    Thanks 

    Tracey 


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