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Refund Of Credit From Cancelled Account

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  • 21-11-2017 3:22pm
    #1
    Gooser14
    Registered Users Posts: 1,577 ✭✭✭


    Hi Eir Reps, Our account was in credit when we cancelled but we have not received a refund.  Can I arrange for a refund please.


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Gooser14 wrote: »
    Hi Eir Reps, Our account was in credit when we cancelled but we have not received a refund.  Can I arrange for a refund please.
    Hi Gooser14, 

    Thanks for contacting us today. 

    A refund cheque is processed 30 days after the final bill has been issued. The customer care team on 1901 can look into this for you and advise on all.

    Thanks 

    Tracey 


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