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No reponse re Eir complaint

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  • 22-11-2017 9:26pm
    #1
    yeahscience
    Registered Users Posts: 61 ✭✭


    Good evening,

    I recently sent a letter to your Complaints Department in Dublin but having received no response 10 days letter, I phoned the complaints team on 1800 200 481, as advised by your agent Tracey on here.

    I was assured on the phone by the representative that I would receive an e-mail the following morning with an update but I am yet to hear anything 6 days later. 

    I also submitted a query using your online form to Customer Care 3 days ago and no one has been in touch with me. 

    Could you please look into what is causing this lack of communication? This is very disappointing service from Eir. I can PM the specifics when required.

    Thanks in advance. I expect that this is the last time I will need to voice my complaint.


Comments

  • Options
    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    yeahscience wrote: »
    Good evening,

    I recently sent a letter to your Complaints Department in Dublin but having received no response 10 days letter, I phoned the complaints team on 1800 200 481, as advised by your agent Tracey on here.

    I was assured on the phone by the representative that I would receive an e-mail the following morning with an update but I am yet to hear anything 6 days later. 

    I also submitted a query using your online form to Customer Care 3 days ago and no one has been in touch with me. 

    Could you please look into what is causing this lack of communication? This is very disappointing service from Eir. I can PM the specifics when required.

    Thanks in advance. I expect that this is the last time I will need to voice my complaint.
    Hi,

    Sorry to hear you haven't heard back from your complaint yet. Can you PM me your account number and full name, please?

    - Adam


  • Options
    #3
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    yeahscience wrote: »
    Good evening,

    I recently sent a letter to your Complaints Department in Dublin but having received no response 10 days letter, I phoned the complaints team on 1800 200 481, as advised by your agent Tracey on here.

    I was assured on the phone by the representative that I would receive an e-mail the following morning with an update but I am yet to hear anything 6 days later. 

    I also submitted a query using your online form to Customer Care 3 days ago and no one has been in touch with me. 

    Could you please look into what is causing this lack of communication? This is very disappointing service from Eir. I can PM the specifics when required.

    Thanks in advance. I expect that this is the last time I will need to voice my complaint.
    Hi,

    Sorry to hear you haven't heard back from your complaint yet. Can you PM me your account number and full name, please?

    - Adam


  • Options
    #4
    yeahscience
    Registered Users Posts: 61 ✭✭yeahscience


    eir: Adam wrote: »
    yeahscience wrote: »
    Good evening,

    I recently sent a letter to your Complaints Department in Dublin but having received no response 10 days letter, I phoned the complaints team on 1800 200 481, as advised by your agent Tracey on here.

    I was assured on the phone by the representative that I would receive an e-mail the following morning with an update but I am yet to hear anything 6 days later. 

    I also submitted a query using your online form to Customer Care 3 days ago and no one has been in touch with me. 

    Could you please look into what is causing this lack of communication? This is very disappointing service from Eir. I can PM the specifics when required.

    Thanks in advance. I expect that this is the last time I will need to voice my complaint.
    Hi,

    Sorry to hear you haven't heard back from your complaint yet. Can you PM me your account number and full name, please?

    - Adam
    Hi Adam, I have just sent you on a PM with the details. Thanks.


  • Options
    #5
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    Good evening,

    I recently sent a letter to your Complaints Department in Dublin but having received no response 10 days letter, I phoned the complaints team on 1800 200 481, as advised by your agent Tracey on here.

    I was assured on the phone by the representative that I would receive an e-mail the following morning with an update but I am yet to hear anything 6 days later. 

    I also submitted a query using your online form to Customer Care 3 days ago and no one has been in touch with me. 

    Could you please look into what is causing this lack of communication? This is very disappointing service from Eir. I can PM the specifics when required.

    Thanks in advance. I expect that this is the last time I will need to voice my complaint.
    Hi,

    Sorry to hear you haven't heard back from your complaint yet. Can you PM me your account number and full name, please?

    - Adam
    Hi Adam, I have just sent you on a PM with the details. Thanks.
    Thanks, I've received your PM. I'll get back to you shortly.

    - Adam


  • Options
    #6
    yeahscience
    Registered Users Posts: 61 ✭✭yeahscience


    eir: Adam wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    Good evening,

    I recently sent a letter to your Complaints Department in Dublin but having received no response 10 days letter, I phoned the complaints team on 1800 200 481, as advised by your agent Tracey on here.

    I was assured on the phone by the representative that I would receive an e-mail the following morning with an update but I am yet to hear anything 6 days later. 

    I also submitted a query using your online form to Customer Care 3 days ago and no one has been in touch with me. 

    Could you please look into what is causing this lack of communication? This is very disappointing service from Eir. I can PM the specifics when required.

    Thanks in advance. I expect that this is the last time I will need to voice my complaint.
    Hi,

    Sorry to hear you haven't heard back from your complaint yet. Can you PM me your account number and full name, please?

    - Adam
    Hi Adam, I have just sent you on a PM with the details. Thanks.
    Thanks, I've received your PM. I'll get back to you shortly.

    - Adam
    Thank you Adam. 


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  • Options
    #7
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    Good evening,

    I recently sent a letter to your Complaints Department in Dublin but having received no response 10 days letter, I phoned the complaints team on 1800 200 481, as advised by your agent Tracey on here.

    I was assured on the phone by the representative that I would receive an e-mail the following morning with an update but I am yet to hear anything 6 days later. 

    I also submitted a query using your online form to Customer Care 3 days ago and no one has been in touch with me. 

    Could you please look into what is causing this lack of communication? This is very disappointing service from Eir. I can PM the specifics when required.

    Thanks in advance. I expect that this is the last time I will need to voice my complaint.
    Hi,

    Sorry to hear you haven't heard back from your complaint yet. Can you PM me your account number and full name, please?

    - Adam
    Hi Adam, I have just sent you on a PM with the details. Thanks.
    Thanks, I've received your PM. I'll get back to you shortly.

    - Adam
    Thank you Adam. 
    No worries.

    - Adam


  • Options
    #8
    yeahscience
    Registered Users Posts: 61 ✭✭yeahscience


    eir: Adam wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    Good evening,

    I recently sent a letter to your Complaints Department in Dublin but having received no response 10 days letter, I phoned the complaints team on 1800 200 481, as advised by your agent Tracey on here.

    I was assured on the phone by the representative that I would receive an e-mail the following morning with an update but I am yet to hear anything 6 days later. 

    I also submitted a query using your online form to Customer Care 3 days ago and no one has been in touch with me. 

    Could you please look into what is causing this lack of communication? This is very disappointing service from Eir. I can PM the specifics when required.

    Thanks in advance. I expect that this is the last time I will need to voice my complaint.
    Hi,

    Sorry to hear you haven't heard back from your complaint yet. Can you PM me your account number and full name, please?

    - Adam
    Hi Adam, I have just sent you on a PM with the details. Thanks.
    Thanks, I've received your PM. I'll get back to you shortly.

    - Adam
    Thank you Adam. 
    No worries.

    - Adam
    Hi Adam,

    I have just sent you a PM back.

    Thanks.


  • Options
    #9
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    Good evening,

    I recently sent a letter to your Complaints Department in Dublin but having received no response 10 days letter, I phoned the complaints team on 1800 200 481, as advised by your agent Tracey on here.

    I was assured on the phone by the representative that I would receive an e-mail the following morning with an update but I am yet to hear anything 6 days later. 

    I also submitted a query using your online form to Customer Care 3 days ago and no one has been in touch with me. 

    Could you please look into what is causing this lack of communication? This is very disappointing service from Eir. I can PM the specifics when required.

    Thanks in advance. I expect that this is the last time I will need to voice my complaint.
    Hi,

    Sorry to hear you haven't heard back from your complaint yet. Can you PM me your account number and full name, please?

    - Adam
    Hi Adam, I have just sent you on a PM with the details. Thanks.
    Thanks, I've received your PM. I'll get back to you shortly.

    - Adam
    Thank you Adam. 
    No worries.

    - Adam
    Hi Adam,

    I have just sent you a PM back.

    Thanks.
    Thanks. 

    Adam will come back to you through PM's shortly. 

    Thanks 

    Tracey 


  • Options
    #10
    yeahscience
    Registered Users Posts: 61 ✭✭yeahscience


    eir: Tracey wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    Good evening,

    I recently sent a letter to your Complaints Department in Dublin but having received no response 10 days letter, I phoned the complaints team on 1800 200 481, as advised by your agent Tracey on here.

    I was assured on the phone by the representative that I would receive an e-mail the following morning with an update but I am yet to hear anything 6 days later. 

    I also submitted a query using your online form to Customer Care 3 days ago and no one has been in touch with me. 

    Could you please look into what is causing this lack of communication? This is very disappointing service from Eir. I can PM the specifics when required.

    Thanks in advance. I expect that this is the last time I will need to voice my complaint.
    Hi,

    Sorry to hear you haven't heard back from your complaint yet. Can you PM me your account number and full name, please?

    - Adam
    Hi Adam, I have just sent you on a PM with the details. Thanks.
    Thanks, I've received your PM. I'll get back to you shortly.

    - Adam
    Thank you Adam. 
    No worries.

    - Adam
    Hi Adam,

    I have just sent you a PM back.

    Thanks.
    Thanks. 

    Adam will come back to you through PM's shortly. 

    Thanks 

    Tracey 
    Thanks Tracey. I don't see a PM back yet but I'll keep an eye out this afternoon. 


  • Options
    #11
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    yeahscience wrote: »
    eir: Tracey wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    Good evening,

    I recently sent a letter to your Complaints Department in Dublin but having received no response 10 days letter, I phoned the complaints team on 1800 200 481, as advised by your agent Tracey on here.

    I was assured on the phone by the representative that I would receive an e-mail the following morning with an update but I am yet to hear anything 6 days later. 

    I also submitted a query using your online form to Customer Care 3 days ago and no one has been in touch with me. 

    Could you please look into what is causing this lack of communication? This is very disappointing service from Eir. I can PM the specifics when required.

    Thanks in advance. I expect that this is the last time I will need to voice my complaint.
    Hi,

    Sorry to hear you haven't heard back from your complaint yet. Can you PM me your account number and full name, please?

    - Adam
    Hi Adam, I have just sent you on a PM with the details. Thanks.
    Thanks, I've received your PM. I'll get back to you shortly.

    - Adam
    Thank you Adam. 
    No worries.

    - Adam
    Hi Adam,

    I have just sent you a PM back.

    Thanks.
    Thanks. 

    Adam will come back to you through PM's shortly. 

    Thanks 

    Tracey 
    Thanks Tracey. I don't see a PM back yet but I'll keep an eye out this afternoon. 
    Adam should have got back to you now. 

    Thanks 

    Tracey 


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  • Options
    #12
    yeahscience
    Registered Users Posts: 61 ✭✭yeahscience


    eir: Tracey wrote: »
    yeahscience wrote: »
    eir: Tracey wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    Good evening,

    I recently sent a letter to your Complaints Department in Dublin but having received no response 10 days letter, I phoned the complaints team on 1800 200 481, as advised by your agent Tracey on here.

    I was assured on the phone by the representative that I would receive an e-mail the following morning with an update but I am yet to hear anything 6 days later. 

    I also submitted a query using your online form to Customer Care 3 days ago and no one has been in touch with me. 

    Could you please look into what is causing this lack of communication? This is very disappointing service from Eir. I can PM the specifics when required.

    Thanks in advance. I expect that this is the last time I will need to voice my complaint.
    Hi,

    Sorry to hear you haven't heard back from your complaint yet. Can you PM me your account number and full name, please?

    - Adam
    Hi Adam, I have just sent you on a PM with the details. Thanks.
    Thanks, I've received your PM. I'll get back to you shortly.

    - Adam
    Thank you Adam. 
    No worries.

    - Adam
    Hi Adam,

    I have just sent you a PM back.

    Thanks.
    Thanks. 

    Adam will come back to you through PM's shortly. 

    Thanks 

    Tracey 
    Thanks Tracey. I don't see a PM back yet but I'll keep an eye out this afternoon. 
    Adam should have got back to you now. 

    Thanks 

    Tracey 
    Thanks for that Tracey. I got the PM :-)


  • Options
    #13
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    yeahscience wrote: »
    eir: Tracey wrote: »
    yeahscience wrote: »
    eir: Tracey wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    eir: Adam wrote: »
    yeahscience wrote: »
    Good evening,

    I recently sent a letter to your Complaints Department in Dublin but having received no response 10 days letter, I phoned the complaints team on 1800 200 481, as advised by your agent Tracey on here.

    I was assured on the phone by the representative that I would receive an e-mail the following morning with an update but I am yet to hear anything 6 days later. 

    I also submitted a query using your online form to Customer Care 3 days ago and no one has been in touch with me. 

    Could you please look into what is causing this lack of communication? This is very disappointing service from Eir. I can PM the specifics when required.

    Thanks in advance. I expect that this is the last time I will need to voice my complaint.
    Hi,

    Sorry to hear you haven't heard back from your complaint yet. Can you PM me your account number and full name, please?

    - Adam
    Hi Adam, I have just sent you on a PM with the details. Thanks.
    Thanks, I've received your PM. I'll get back to you shortly.

    - Adam
    Thank you Adam. 
    No worries.

    - Adam
    Hi Adam,
     
    I have just sent you a PM back.

    Thanks.
    Thanks. 

    Adam will come back to you through PM's shortly. 

    Thanks 

    Tracey 
    Thanks Tracey. I don't see a PM back yet but I'll keep an eye out this afternoon. 
    Adam should have got back to you now. 

    Thanks 

    Tracey 
    Thanks for that Tracey. I got the PM :-)
    No problem, glad to hear it :)

    Thanks 

    Tracey 


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