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Credit card blocked without even informing me - Never behind with payments

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  • 23-11-2017 11:44am
    #1
    2011
    Moderators, Home & Garden Moderators, Technology & Internet Moderators, Regional East Moderators Posts: 12,583 Mod ✭✭✭✭


    Attempted to use my credit card and it would not work. Apparently it has been blocked. No late payments, never even close to credit limit. I know there can be valid security reasons for blocking a card, but how about letting me know???? I have been on hold for the past 20 minutes...... 
    Company card issued to me in the last month, only two small transactions to date of less than €60. I am about to go on a business trip and the plan was to pay for the hotel, meals etc. with the card. At least I know now there is an issue, it could have been a serious problem otherwise.  So why the secret?? 


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    #2
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi 2011,

    Thanks for your post here on Boards. 

    We are sorry to hear this.

    We would recommend that you place a travel note on your account before departure as our security team would monitor your accounts 24/7 and may think its fraud on the account.

    They would normally send you a email or text to confirm with them if its yourself using the card and request that you respond before they place the block/flag on the card.
     
    Please contact our security team on 016798993 to lift any blocks/flags on your cards.

    Please be assured I will pass you feedback on.

    Thanks,

    Kareana


     


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