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Online sale query

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  • 23-11-2017 4:59pm
    #1
    Hamburgler
    Registered Users Posts: 14 ✭


    Hi guys,

    I placed on order on your website on Tuesday night, got a receipt immediately but nothing since, I appreciate that it’s a busy time at the moment but just wondering how long it will take to process?

    Thanks!


Comments

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    #2
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    Hamburgler wrote: »
    Hi guys,

    I placed on order on your website on Tuesday night, got a receipt immediately but nothing since, I appreciate that it’s a busy time at the moment but just wondering how long it will take to process?

    Thanks!
    Hi ham,

    apologies for the delay getting back to you - Black Friday madness!

    Can you drop me a mail to johnmc@richersounds.ie with order number and your details and I'll get one of the guys to look into this for you?

    Thanks again and keep me posted,

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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    #3
    Hamburgler
    Registered Users Posts: 14 ✭Hamburgler


    Hi John,

    Sent you an email earlier,

    Order number is 110102,

    I see now on the website that the price has been reduced by £50 & unit is not now available for online purchase

    Can you advise please

    Thanks


  • Options
    #4
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    Hamburgler wrote: »
    Hi John,

    Sent you an email earlier,

    Order number is 110102,

    I see now on the website that the price has been reduced by £50 & unit is not now available for online purchase

    Can you advise please

    Thanks
    Ham,

    apologies for the delay - we are struggling to get back to all at the moment,

    I'll check your mail out straight away and ask the guys to trace where your product is.

    No problem on the refund - happy to oblige on that :)

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • Options
    #5
    Hamburgler
    Registered Users Posts: 14 ✭Hamburgler


    Thanks John,

    Just getting a bit anxious!!


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    #6
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    Hamburgler wrote: »
    Hi guys,

    I placed on order on your website on Tuesday night, got a receipt immediately but nothing since, I appreciate that it’s a busy time at the moment but just wondering how long it will take to process?

    Thanks!
    Ham,

    just checked this out for you - the order was actually placed on Wednesday PM (16:19PM) , not Tuesday - it missed our Wednesday dispatch but shipped on Thursday and I'd expect it to be with you Today or Monday latest - I'll ask our couriers to give you a personal call to give you an ETA.

    You purchased in € at €799 and the euro price is still €799.

    Keep me posted if you would like to cancel your order and I'll get the delivery stopped,

    ATVB,

    John Mc

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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    #7
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    Hamburgler wrote: »
    Thanks John,

    Just getting a bit anxious!!
    Ham,

    I understand that Theresa from Aramex has spoken to you directly - keep me posted,

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • Options
    #8
    Hamburgler
    Registered Users Posts: 14 ✭Hamburgler


    Sorry John but there seems to be a bit of confusion here, I’ve sent you a PM!


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    #9
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    Hamburgler wrote: »
    Sorry John but there seems to be a bit of confusion here, I’ve sent you a PM!
    Michael - you're correct -  confusion and its all at our end!

    I'll send you a PM straight away,

    ATVB,

    John Mc

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • Options
    #10
    Hamburgler
    Registered Users Posts: 14 ✭Hamburgler


    Richersounds.ie: John wrote: »
    Michael - you're correct -  confusion and its all at our end!

    I'll send you a PM straight away,

    ATVB,

    John Mc



    Thanks for sorting out!!

    I appreciate your help on this

    All the best!


  • Options
    #11
    Richersounds.ie: Kenny
    Company Representative Posts: 17,282 ✭✭✭✭Richersounds.ie: Kenny


    Hamburgler wrote: »
    Richersounds.ie: John wrote: »
    Michael - you're correct -  confusion and its all at our end!

    I'll send you a PM straight away,

    ATVB,

    John Mc



    Thanks for sorting out!!

    I appreciate your help on this

    All the best!
    No problem, Thanks Michael!


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    #12
    Hamburgler
    Registered Users Posts: 14 ✭Hamburgler


    Hi guys,

    this order is showing as shipped on the 28th, can you advise when it might be delivered?
    no contact from courier yet

    Thanks


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    #13
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    Hi Ham,

    It has been collected from the store as advised and I'll ask Ursula from my office to chase it this morning for you and revert asap,

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • Options
    #14
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    Hamburgler wrote: »
    Hi guys,

    this order is showing as shipped on the 28th, can you advise when it might be delivered?
    no contact from courier yet

    Thanks
    Hi Ham,

    PM and tele message left - drop me a mail to johnmc@richersounds.ie - its good to talk ;)

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • Options
    #15
    Hamburgler
    Registered Users Posts: 14 ✭Hamburgler


    Thanks John,

    Was speaking with Jenni, should be delivered this afternoon!


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    #16
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    ..at last :!

    Will chat later!

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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