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Supervalu refuses to honour it's web site offers

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  • 23-11-2017 7:46pm
    #1
    Jomakegrc
    Registered Users Posts: 1 ✭


    Went in to supervalu finglas on Monday as their web site had specials on a striploin steak

    Had the deal on my phone the assistant manager also had it on hers but I was refused the deal I wanted which was striploin cut by the butcher at the web price

    Complained on the phone to the 1890 number an hour later at 13.30 on the Monday and no one has bothered to call me back ,disgusted but not surprised

    It's not the first time

    Never again


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    #2
    delta_bravo
    Registered Users Posts: 4,567 ✭✭✭delta_bravo


    Invitation to treat. They're under no obligation to honour something online. May have been a pricing error or the deal is over.


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    #3
    L1011
    Registered Users Posts: 68,812 ✭✭✭✭L1011


    From memory not every store does every offer anyway (although Finglas is a centrally owned store so should), and errors on advertising are always admisseble. There are other Supervalu branches available if its a store specific issue.

    Supervalu's central customer care is quite poor; the Twitter/Facebook is done by an outsourcer and its handled fast but when it has to go back to Musgraves it hangs around forever.


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    #4
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Online sales may also be different to in store offers.


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    #5
    TallGlass
    Closed Accounts Posts: 4,935 ✭✭✭TallGlass


    delta_bravo wrote: »
    Invitation to treat. They're under no obligation to honour something online. May have been a pricing error or the deal is over.

    If that's the case it's perfectly fine for a retailer or any type of business to knowingly lie about a product just to gain a footfall.


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    #6
    L1011
    Registered Users Posts: 68,812 ✭✭✭✭L1011


    TallGlass wrote: »
    If that's the case it's perfectly fine for a retailer or any type of business to knowingly lie about a product just to gain a footfall.

    If its done consistently and deliberately the CCPC will get involved

    A single error in a large brochure and nothing will happen.


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    #7
    Turner
    Moderators, Society & Culture Moderators Posts: 3,934 Mod ✭✭✭✭Turner


    Ask to speak to the manager, not the assistant.

    Explain how long you have been a customer how the public supported the Superquinn staff when there was a threat of the stores closing etc etc.

    I have never heard of a Supervalue manager refusing to sort something for a customer, in my own experience even when I have returned stuff without receipts. Everything has been sorted satisfactorily.

    I find them A1 to deal with.


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    #8
    Dial Hard
    Registered Users Posts: 13,711 ✭✭✭✭Dial Hard


    Jomakegrc wrote:
    Had the deal on my phone the assistant manager also had it on hers but I was refused the deal I wanted which was striploin cut by the butcher at the web price

    Was the deal definitely for steaks cyt fresh by the butcher at the counter? Usually those deals are for pre-cut packs.


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    #9
    Nokia6230i
    Registered Users Posts: 1,861 ✭✭✭Nokia6230i


    TallGlass wrote: »
    If that's the case it's perfectly fine for a retailer or any type of business to knowingly lie about a product just to gain a footfall.

    That's the Liberal/L** S******k model right there! :)


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