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Message retrieval stopped despite deleting all emails in Webmail

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  • 24-11-2017 6:34am
    #1
    Dynomutt
    Registered Users Posts: 200 ✭✭


    I was emailed a very large attachment which caused a retrieval block for my address. I could not delete the offending message in Eir's webmail, so I removed it in mail2web instead.

    Now when I use Webmail, I get the same warning and the oversized email still shows up in my inbox, along with two other emails which are 0 MB in size.

    All 3 emails are dated 1/1/1970 (?) and I'm told they no longer exist in Inbox when I try to open them.

    Is it possible to remove these ghostly emails so I can start retrieving messages again?


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    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Dynomutt wrote: »
    I was emailed a very large attachment which caused a retrieval block for my address. I could not delete the offending message in Eir's webmail, so I removed it in mail2web instead.

    Now when I use Webmail, I get the same warning and the oversized email still shows up in my inbox, along with two other emails which are 0 MB in size.

    All 3 emails are dated 1/1/1970 (?) and I'm told they no longer exist in Inbox when I try to open them.

    Is it possible to remove these ghostly emails so I can start retrieving messages again?
    Hi there,

    Thanks for getting in touch. If yous end an email to wmsupport@eir.ie from an alternative email address our web support team will be able to help you out with this.

    - Adam


  • Options
    #3
    Dynomutt
    Registered Users Posts: 200 ✭✭Dynomutt


    eir: Adam wrote: »
    Dynomutt wrote: »
    I was emailed a very large attachment which caused a retrieval block for my address. I could not delete the offending message in Eir's webmail, so I removed it in mail2web instead.

    Now when I use Webmail, I get the same warning and the oversized email still shows up in my inbox, along with two other emails which are 0 MB in size.

    All 3 emails are dated 1/1/1970 (?) and I'm told they no longer exist in Inbox when I try to open them.

    Is it possible to remove these ghostly emails so I can start retrieving messages again?
    Hi there,

    Thanks for getting in touch. If yous end an email to wmsupport@eir.ie from an alternative email address our web support team will be able to help you out with this.

    - Adam
    Thanks Adam,

    I emailed them a few days ago but have not heard back yet. I'll try again.


  • Options
    #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Dynomutt wrote: »
    eir: Adam wrote: »
    Dynomutt wrote: »
    I was emailed a very large attachment which caused a retrieval block for my address. I could not delete the offending message in Eir's webmail, so I removed it in mail2web instead.

    Now when I use Webmail, I get the same warning and the oversized email still shows up in my inbox, along with two other emails which are 0 MB in size.

    All 3 emails are dated 1/1/1970 (?) and I'm told they no longer exist in Inbox when I try to open them.

    Is it possible to remove these ghostly emails so I can start retrieving messages again?
    Hi there,

    Thanks for getting in touch. If yous end an email to wmsupport@eir.ie from an alternative email address our web support team will be able to help you out with this.

    - Adam
    Thanks Adam,

    I emailed them a few days ago but have not heard back yet. I'll try again.
    No problem. They're not an instant response channel so you may not hear back straight away.

    - Adam


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