Mobile number deactivated without warning

dk4545

Hi. I havent topped up my mobile for 150 days apparently and the number was cancelled without warning. I still use and need this number. I've had it for years.

Webchat are no help and are telling me its automatic and to get a new number. Surely you can see how much of a hassle this would be.

1747 obviously wont work and I cant get through to anybody else on the landline.

I can still log into my eir and send webtexts and people have received them and I see my number listed there, so can you not just reactivate the number please and I will top up immediately.

I have already sent a pm with account details earlier
Please help me out here.

DK

eir: Tracey

dk4545 wrote: »

Hi. I havent topped up my mobile for 150 days apparently and the number was cancelled without warning. I still use and need this number. I've had it for years.

Webchat are no help and are telling me its automatic and to get a new number. Surely you can see how much of a hassle this would be.

1747 obviously wont work and I cant get through to anybody else on the landline.

I can still log into my eir and send webtexts and people have received them and I see my number listed there, so can you not just reactivate the number please and I will top up immediately.

I have already sent a pm with account details earlier
Please help me out here.

DK

Hi dk4545, 

I can see Adam has responded to your PM there now. 

Thanks

Tracey 

dk4545

This has been sorted now.

eir: Tracey

dk4545 wrote: »

This has been sorted now.

I'm glad to hear this. If you have any further issues or queries please don't hesitate in coming back to us here. 

Thanks

Tracey