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Unsuccessful installation

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  • 25-11-2017 8:27pm
    #1
    Verwalt1
    Registered Users Posts: 50 ✭✭


    Would nyone know why I cannot install an office 365 package on my windows7 computer?:confused:


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    #2
    Reati
    Registered Users Posts: 1,923 ✭✭✭Reati


    Not without more details, no. What error messages did you get etc would be a good start.


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    #3
    gctest50
    Registered Users Posts: 9,605 ✭✭✭gctest50


    Microsoft have a tool to remove it:


    https://aka.ms/diag_officeuninstall


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    #4
    Verwalt1
    Registered Users Posts: 50 ✭✭Verwalt1


    :confused::confused:
    Reati wrote: »
    Not without more details, no. What error messages did you get etc would be a good start.
    I got right to the very ending after the security key etc. and it came to no.3 and would not complete it.It just kept spinning and spinning


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    #5
    Reati
    Registered Users Posts: 1,923 ✭✭✭Reati


    Verwalt1 wrote: »
    :confused::confused:
    I got right to the very ending after the security key etc. and it came to no.3 and would not complete it.It just kept spinning and spinning

    I see. So it's not actually the install that the problem. When you say security key, is that the thing on a Card you bought in the store and you are entering it on Office.com/setup?


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    #6
    Verwalt1
    Registered Users Posts: 50 ✭✭Verwalt1


    Reati wrote: »
    I see. So it's not actually the install that the problem. When you say security key, is that the thing on a Card you bought in the store and you are entering it on Office.com/setup?

    That's exactly what I mean.Its just so annoying when you are so near but so far!!


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    #7
    Reati
    Registered Users Posts: 1,923 ✭✭✭Reati


    Verwalt1 wrote: »
    That's exactly what I mean.Its just so annoying when you are so near but so far!!

    Go to Office.com/myaccount as see if your Office install button is there. If not, try the office.com/setup link again. If that fails again, office.com/support and ge them to fix it. Pretty sure you get free support with Office 365


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