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Carpet issue

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  • 25-11-2017 10:13pm
    #1
    Bigoldhouse
    Registered Users Posts: 59 ✭✭


    Hi, just after rennovating a house and have bought carpets for bedrooms and dining room. We visited the carpet showroom and picked out colours and styles we like. Sales person then recommended we try a different style of carpet for our living room. They showed us a rectangle of the carpet about 1 x 2 ft. We were happy with the look and feel of it.

    Had the carpet fitted the other day while the builders were finishing up, so only got to see when totally down. The finish of the carpet is completely different when it's layed out on the ground in a larger area. I know that you will get patterns in the carpet as it's brushed this way and that, but this is terrible. It's fine when brushed one way, but looks dirty when brushed the other way. This isn't apparent in the sample that we have.

    Woman in the carpet shop said that's what we picked and tough basically. Wont even enter into a discussion about it.

    Just wondering where we stand. The sample size shown isn't indicative of what the final finish is. if we had of known that it would look like this then we wouldn't have ordered it, and just gone for what we had originally wanted.

    It's going to get pulled up and replaced, but want to know if we have a case before I do that.

    Thanks


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    #2
    californiabear
    Registered Users Posts: 56 ✭✭californiabear


    Have you spoken to the manager/owner of the business or just the sales person?


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    #3
    Bigoldhouse
    Registered Users Posts: 59 ✭✭Bigoldhouse


    californiabear wrote: »
    Have you spoken to the manager/owner of the business or just the sales person?

    Won’t return calls and isn’t available when I called around. Think he’s avoiding it.


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    #4
    Bigoldhouse
    Registered Users Posts: 59 ✭✭Bigoldhouse


    Bigoldhouse wrote: »
    Won’t return calls and isn’t available when I called around. Think he’s avoiding it.

    Sales person is family I think.


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    #5
    californiabear
    Registered Users Posts: 56 ✭✭californiabear


    First thing I would do is put the issue in writing to them, being very clear about your expectation of what they need to do to make it right, and timeframe for them to reply. Registered post is about €6 and worth the investment.


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    #6
    californiabear
    Registered Users Posts: 56 ✭✭californiabear


    https://www.ccpc.ie/consumers/shopping/buying-goods/buying-goods/

    Clear info here on their obligations/your rights


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    #7
    Bigoldhouse
    Registered Users Posts: 59 ✭✭Bigoldhouse


    californiabear wrote: »
    First thing I would do is put the issue in writing to them, being very clear about your expectation of what they need to do to make it right, and timeframe for them to reply. Registered post is about €6 and worth the investment.

    They're of the opinion we got what we ordered, so aren't entertaining any discussion. Do you reckon our situation would fall under goods being different to what they were described as?


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    #8
    davo10
    Closed Accounts Posts: 6,926 ✭✭✭davo10


    Is the carpet in your house a different carpet to the sample you saw in the shop?


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    #9
    Tenigate
    Closed Accounts Posts: 849 ✭✭✭Tenigate


    Sounds like buyer's remorse. Doubt you'll even notice it in 2 weeks.


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    #10
    Bigoldhouse
    Registered Users Posts: 59 ✭✭Bigoldhouse


    davo10 wrote: »
    Is the carpet in your house a different carpet to the sample you saw in the shop?

    No. The small sample is the same as the one on the floor. But it looks completely different when put out on a large area.


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    #11
    Bigoldhouse
    Registered Users Posts: 59 ✭✭Bigoldhouse


    Tenigate wrote: »
    Sounds like buyer's remorse. Doubt you'll even notice it in 2 weeks.

    It’s not. The carpet looks fundamentally different to the sample when fitted over a large area.

    Looks fine when brushed one way, but horrific when brushed the other. This isn’t apparent in the sample.


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    #12
    rock22
    Registered Users Posts: 1,626 ✭✭✭rock22


    Bigoldhouse wrote: »
    Hi, just after rennovating a house and have bought carpets for bedrooms and dining room. We visited the carpet showroom and picked out colours and styles we like. Sales person then recommended we try a different style of carpet for our living room. They showed us a rectangle of the carpet about 1 x 2 ft. We were happy with the look and feel of it.

    Had the carpet fitted the other day while the builders were finishing up, so only got to see when totally down. The finish of the carpet is completely different when it's layed out on the ground in a larger area. I know that you will get patterns in the carpet as it's brushed this way and that, but this is terrible. It's fine when brushed one way, but looks dirty when brushed the other way. This isn't apparent in the sample that we have.

    Woman in the carpet shop said that's what we picked and tough basically. Wont even enter into a discussion about it.

    Just wondering where we stand. The sample size shown isn't indicative of what the final finish is. if we had of known that it would look like this then we wouldn't have ordered it, and just gone for what we had originally wanted.

    It's going to get pulled up and replaced, but want to know if we have a case before I do that.

    Thanks

    This is essentially a change of mind and you have no right to return.
    You could try to work with the supplier and see about goodwill if you were to purchase a replacement carpet from them.


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    #13
    listermint
    Registered Users Posts: 33,985 ✭✭✭✭listermint


    It was your choice op. You got what you asked for.


    In future you should really ask to see a larger sample or the roll.

    You don't have come back on this other than goodwill.


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    #14
    davo10
    Closed Accounts Posts: 6,926 ✭✭✭davo10


    Bigoldhouse wrote: »
    No. The small sample is the same as the one on the floor. .

    So it is the same then? Just there is more of it on your floor.

    I do know what you mean though, I've seen this effect on some carpets, when the pile is pushed against the grain, it looks a darker colour, kinda like the strips in a lawn when it's mown in different directions. But the important consideration is, is the carpet in your house the same type/brand as the one you picked in the shop?


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    #15
    Bigoldhouse
    Registered Users Posts: 59 ✭✭Bigoldhouse


    davo10 wrote: »
    So it is the same then? Just there is more of it on your floor.

    I do know what you mean though, I've seen this effect on some carpets, when the pile is pushed against the grain, it looks a darker colour, kinda like the strips in a lawn when it's mown in different directions. But the important consideration is, is the carpet in your house the same type/brand as the one you picked in the shop?

    It's the same product. But exactly what you said, when the grain is pushed it's looks like someone has spilt a bag of flour or concrete onto the floor, but lovely when brush the right way. Even when you walk across it, the pattern of your shoe changes the pile. This wasn't apparent in the square we saw in store. They didn't have a roll there to have a look at a bigger bit.

    No goodwill from the shop, will just have to suck it up.

    Thanks all for replies.


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    #16
    davo10
    Closed Accounts Posts: 6,926 ✭✭✭davo10


    Bigoldhouse wrote: »
    It's the same product. But exactly what you said, when the grain is pushed it's looks like someone has spilt a bag of flour or concrete onto the floor, but lovely when brush the right way. Even when you walk across it, the pattern of your shoe changes the pile. This wasn't apparent in the square we saw in store. They didn't have a roll there to have a look at a bigger bit.

    No goodwill from the shop, will just have to suck it up.

    Thanks all for replies.

    Very disappointing, I see it from their side in that they supplied what you ordered, but also from your side, the salesperson should really have pointed that effect out to you on the sample. Bad form.


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    #17
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    OP there is still nothing to stop you using the Small Claims Court. You may not win but it may be worth the €25 cost (plus your time and effort) as it will apply some pressure to the seller.

    You may not have a case but if they don't want to loose the shop still has to reply to the court and turn up on the day.


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    #18
    SteM
    Registered Users Posts: 6,735 ✭✭✭SteM


    Small claims court just to waste the suppliers time? Really?


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    #19
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    SteM wrote: »
    Small claims court just to waste the suppliers time? Really?

    The supplier has already wasted the customers time and money.


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    #20
    SteM
    Registered Users Posts: 6,735 ✭✭✭SteM


    my3cents wrote: »
    The supplier has already wasted the customers time and money.

    No they haven't, they supplied what they were contracted to.


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    #21
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    SteM wrote: »
    No they haven't, they supplied what they were contracted to.

    The OP didn't get what he expected though.

    For all we know this isn't the first time their have been customer complaints about this particular carpet and that the sample was chosen specifically because it didn't show up any of the issues that this customer has experienced. Might even be suspicious that there was no larger sample to be viewed.

    Let a judge decide, he can hear the arguments from both sides in person rather than just the OP's side.


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    #22
    davo10
    Closed Accounts Posts: 6,926 ✭✭✭davo10


    my3cents wrote: »
    The supplier has already wasted the customers time and money.

    Just how exactly?


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    #23
    davo10
    Closed Accounts Posts: 6,926 ✭✭✭davo10


    my3cents wrote: »
    The OP didn't get what he expected though.

    For all we know this isn't the first time their have been customer complaints about this particular carpet and that the sample was chosen specifically because it didn't show up any of the issues that this customer has experienced. Might even be suspicious that there was no larger sample to be viewed.

    Let a judge decide, he can hear the arguments from both sides in person rather than just the OP's side.

    But the op got exactly the carpet/sample he/she picked,


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    #24
    amcalester
    Closed Accounts Posts: 4,121 ✭✭✭amcalester


    my3cents wrote: »
    The OP didn't get what he expected though.

    Customer got what he paid for, expectations don’t come into it at all.


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