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Is eir serious about customer retention??

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  • 27-11-2017 11:11am
    #1
    markjbloggs
    Registered Users Posts: 293 ✭✭


    I have tried and failed to get support for a fault on my TV, Internet and wifi since late October.  Faults not logged, emails unanswered, calls left waiting for > 1 hour.

    This company seems to be incapable of proving even the smallest pretence of customer service, so a complaint has been registered with Comreg 26 Oct.


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    #2
    m5ex9oqjawdg2i
    Closed Accounts Posts: 11,221 ✭✭✭✭m5ex9oqjawdg2i


    And when you cancel your account, they will dispute that ever happened and sell the "debt" to some scumbag debt collecting agency and wash their hands of you. Don't use Eirscam ;)


  • Options
    #3
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    markjbloggs wrote: »
    I have tried and failed to get support for a fault on my TV, Internet and wifi since late October.  Faults not logged, emails unanswered, calls left waiting for > 1 hour.

    This company seems to be incapable of proving even the smallest pretence of customer service, so a complaint has been registered with Comreg 26 Oct.
    Hi markjbloggs,

    Sorry to hear you're having ongoing issues with your service. Can you PM me your account number and full name, please?

    - Adam


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