No internet for three weeks please help

enfant terrible

Hello,
Moving from Vodafone fiber broadband to Eir FTTH 150mbps.

Our connection with Vodafone ended three weeks ago and we are waiting for an Eir installation date.

Have contacted Eir multiple times about getting connected and they keep saying they will call me about installation but they never do.

Was supposed to ring me again today but they never did.

Can someone please help us.

Thanks,
Fidelma

enfant terrible

Eir account no : <removed>

eir: Tracey

enfant terrible wrote: »

Hello,
Moving from Vodafone fiber broadband to Eir FTTH 150mbps.

Our connection with Vodafone ended three weeks ago and we are waiting for an Eir installation date.

Have contacted Eir multiple times about getting connected and they keep saying they will call me about installation but they never do.

Was supposed to ring me again today but they never did.

Can someone please help us.

Thanks,
Fidelma

Hi Fidelma, 

Thanks for contacting us. 

I'm really sorry to hear about the delays you've experienced with your order. 

Your account number has been removed from the system due to data protection purposes. Feel free to PM me the account number, name on the account and I'll look into this for you. 

Thanks 

Tracey 

enfant terrible

eir: Tracey wrote: »

enfant terrible wrote: »

Hello,
Moving from Vodafone fiber broadband to Eir FTTH 150mbps.

Our connection with Vodafone ended three weeks ago and we are waiting for an Eir installation date.

Have contacted Eir multiple times about getting connected and they keep saying they will call me about installation but they never do.

Was supposed to ring me again today but they never did.

Can someone please help us.

Thanks,
Fidelma

Hi Fidelma, 

Thanks for contacting us. 

I'm really sorry to hear about the delays you've experienced with your order. 

Your account number has been removed from the system due to data protection purposes. Feel free to PM me the account number, name on the account and I'll look into this for you. 

Thanks 

Tracey 

Thanks Tracey,

eir: Tracey

enfant terrible wrote: »

eir: Tracey wrote: »

enfant terrible wrote: »

Hello,
Moving from Vodafone fiber broadband to Eir FTTH 150mbps.

Our connection with Vodafone ended three weeks ago and we are waiting for an Eir installation date.

Have contacted Eir multiple times about getting connected and they keep saying they will call me about installation but they never do.

Was supposed to ring me again today but they never did.

Can someone please help us.

Thanks,
Fidelma

Hi Fidelma, 

Thanks for contacting us. 

I'm really sorry to hear about the delays you've experienced with your order. 

Your account number has been removed from the system due to data protection purposes. Feel free to PM me the account number, name on the account and I'll look into this for you. 

Thanks 

Tracey 

Thanks Tracey,

Account no [url=tel:34779308]34779308[/url]

Name Fidelma O Connor 

The system will automatically block your account details from here. 

I have sent you a PM there now, you can respond to this and I'll get back to you. 

Thanks

Tracey 

eir: Tracey

enfant terrible wrote: »

eir: Tracey wrote: »

enfant terrible wrote: »

Hello,
Moving from Vodafone fiber broadband to Eir FTTH 150mbps.

Our connection with Vodafone ended three weeks ago and we are waiting for an Eir installation date.

Have contacted Eir multiple times about getting connected and they keep saying they will call me about installation but they never do.

Was supposed to ring me again today but they never did.

Can someone please help us.

Thanks,
Fidelma

Hi Fidelma, 

Thanks for contacting us. 

I'm really sorry to hear about the delays you've experienced with your order. 

Your account number has been removed from the system due to data protection purposes. Feel free to PM me the account number, name on the account and I'll look into this for you. 

Thanks 

Tracey 

Thanks Tracey,

Account no [url=tel:34779308]34779308[/url]

Name Fidelma O Connor 

The system will automatically block your account details from here. 

I have sent you a PM there now, you can respond to this and I'll get back to you. 

Thanks

Tracey