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Broadband and Landline bundle discount not applied.

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  • 28-11-2017 4:07am
    #1
    46e9cpr2
    Registered Users Posts: 13 ✭


    Absolutely the worst customer experience I ever had. I signed up for a bundle with promotional price (35 per month and 50 casback), however discount was not applied to my account. Spent 90 minutes trying to get help through phone support. They kept me bouncing from one person to another. Issue not resolved.


Comments

  • Options
    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    46e9cpr2 wrote: »
    Absolutely the worst customer experience I ever had. I signed up for a bundle with promotional price (35 per month and 50 casback), however discount was not applied to my account. Spent 90 minutes trying to get help through phone support. They kept me bouncing from one person to another. Issue not resolved.
    Hi 46e9cpr2,

    Sorry to hear your bundle price is not correct. Can you PM me your account number and full name, please?

    - Adam


  • Options
    #3
    46e9cpr2
    Registered Users Posts: 13 ✭46e9cpr2


    eir: Adam wrote: »
    46e9cpr2 wrote: »
    Absolutely the worst customer experience I ever had. I signed up for a bundle with promotional price (35 per month and 50 casback), however discount was not applied to my account. Spent 90 minutes trying to get help through phone support. They kept me bouncing from one person to another. Issue not resolved.
    Hi 46e9cpr2,

    Sorry to hear your bundle price is not correct. Can you PM me your account number and full name, please?

    - Adam
    Sent a pm to eir Adam but nothing actually happened. Not a single word of communication. Another example of zombie customer care. 


  • Options
    #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    46e9cpr2 wrote: »
    eir: Adam wrote: »
    46e9cpr2 wrote: »
    Absolutely the worst customer experience I ever had. I signed up for a bundle with promotional price (35 per month and 50 casback), however discount was not applied to my account. Spent 90 minutes trying to get help through phone support. They kept me bouncing from one person to another. Issue not resolved.
    Hi 46e9cpr2,

    Sorry to hear your bundle price is not correct. Can you PM me your account number and full name, please?

    - Adam
    Sent a pm to eir Adam but nothing actually happened. Not a single word of communication. Another example of zombie customer care. 
    I have responded to your PM.

    - Adam


  • Options
    #5
    46e9cpr2
    Registered Users Posts: 13 ✭46e9cpr2


    eir: Adam wrote: »
    46e9cpr2 wrote: »
    eir: Adam wrote: »
    46e9cpr2 wrote: »
    Absolutely the worst customer experience I ever had. I signed up for a bundle with promotional price (35 per month and 50 casback), however discount was not applied to my account. Spent 90 minutes trying to get help through phone support. They kept me bouncing from one person to another. Issue not resolved.
    Hi 46e9cpr2,

    Sorry to hear your bundle price is not correct. Can you PM me your account number and full name, please?

    - Adam
    Sent a pm to eir Adam but nothing actually happened. Not a single word of communication. Another example of zombie customer care. 
    I have responded to your PM.

    - Adam
    Hi eir Adam. Has anything been done in the meantime? It is now over 3 weeks with absolutely no actions from eir. Will say it again. It is the worst company I have ever dealt with as a customer. All people who read this, please stay away. Choose either sky, virgin mobile or anything else but not eir. 


  • Options
    #6
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    46e9cpr2 wrote: »
    eir: Adam wrote: »
    46e9cpr2 wrote: »
    eir: Adam wrote: »
    46e9cpr2 wrote: »
    Absolutely the worst customer experience I ever had. I signed up for a bundle with promotional price (35 per month and 50 casback), however discount was not applied to my account. Spent 90 minutes trying to get help through phone support. They kept me bouncing from one person to another. Issue not resolved.
    Hi 46e9cpr2,

    Sorry to hear your bundle price is not correct. Can you PM me your account number and full name, please?

    - Adam
    Sent a pm to eir Adam but nothing actually happened. Not a single word of communication. Another example of zombie customer care. 
    I have responded to your PM.

    - Adam
    Hi eir Adam. Has anything been done in the meantime? It is now over 3 weeks with absolutely no actions from eir. Will say it again. It is the worst company I have ever dealt with as a customer. All people who read this, please stay away. Choose either sky, virgin mobile or anything else but not eir. 
    Hi,

    I have sent you a PM with an update on this.

    - Adam


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