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New contract no line put in

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  • 28-11-2017 1:29pm
    #1
    cameramonkey
    Closed Accounts Posts: 3,220 ✭✭✭


    Hi , I signed up for a broadband contract on the 14 NOV for my house.


    Eir forgot about my contract. I contacted them yesterday and have only now been given a date to install my line. the date is the 11 dec. This is nearly one month after I signed up.

    I will lose my Sky broadband this week.

    When I signed up Eir said they would have me up and running in 10 days.


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    cameramonkey wrote: »
    Hi , I signed up for a broadband contract on the 14 NOV for my house.


    Eir forgot about my contract. I contacted them yesterday and have only now been given a date to install my line. the date is the 11 dec. This is nearly one month after I signed up.

    I will lose my Sky broadband this week.

    When I signed up Eir said they would have me up and running in 10 days.
    Hi camermonkey, 

    I'm very sorry to hear about the issues you are having with your order. 

    Feel free to PM me your account details, name on the account and I'll look into this for you. 

    Thanks 

    Tracey 


  • Options
    #3
    cameramonkey
    Closed Accounts Posts: 3,220 ✭✭✭cameramonkey


    Hi, thanks for the PM reply.

    So this means that because of a mistake by Eir I will be without broadband for 10 days.

    Is this really an acceptable practice?


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    #4
    cameramonkey
    Closed Accounts Posts: 3,220 ✭✭✭cameramonkey


    Hi,
    can you please get my broadband and phone connected, I have now been waiting for over 2 weeks and you have given me a connection appointment for over 3 weeks.


  • Options
    #5
    Seth Brundle
    Moderators, Politics Moderators Posts: 39,846 Mod ✭✭✭✭Seth Brundle


    Bet they will bill you for the waiting period!


  • Options
    #6
    cameramonkey
    Closed Accounts Posts: 3,220 ✭✭✭cameramonkey


    kbannon wrote: »
    Bet they will bill you for the waiting period!
    i hope not


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    #7
    cameramonkey
    Closed Accounts Posts: 3,220 ✭✭✭cameramonkey


    Hi, have you tried to escalate my installation?

    i also cannot sign in to my account , can you rectify this situation?

    I have been on your help line for 1 hour 31 mins , listening to music , no one answered.


  • Options
    #8
    cameramonkey
    Closed Accounts Posts: 3,220 ✭✭✭cameramonkey


    Just hung up after waiting first for 1 hour 31 mins, second call was 1 hour 17 mins.

    Neither call answered.


  • Options
    #9
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    cameramonkey wrote: »
    Just hung up after waiting first for 1 hour 31 mins, second call was 1 hour 17 mins.

    Neither call answered.
    Hi there, 

    Apologies for the delays in coming back to you. 

    I'm sorry to hear about the experience you have had with trying to get through to us. 

    I've responded to your PM there now. 

    Thanks

    Tracey 


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