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Dead Cambridge Soundbar

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  • 28-11-2017 3:43pm
    #1
    fuse
    Registered Users Posts: 701 ✭✭✭


    Hi folks,
    I sent a mail to sales@rs last week but didn't hear back.

    I bought the Cambridge TVB2 from you last year (July 2016 - via boards.ie).
    Have been very happy with it until it started acting up a couple of weeks ago.
    Any time playback was paused or turned off, the soundbar would reset volume to 0 and sub bass to -5. 
    Seems to be a known issue after some googling.


    Over the weekend it got worse and it's not turning on at all now for me. I can see the power light on the sub, but the led display on the bar is gone. Have tried plugging it out and also holding down the power button in attempt to reset it.

    I understand there's a manufacturer guarantee on it. Can I talk to somebody about getting it repaired/replaced?

    Thanks.


Comments

  • Options
    #2
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    fuse wrote: »
    Hi folks,
    I sent a mail to sales@rs last week but didn't hear back.

    I bought the Cambridge TVB2 from you last year (July 2016 - via boards.ie).
    Have been very happy with it until it started acting up a couple of weeks ago.
    Any time playback was paused or turned off, the soundbar would reset volume to 0 and sub bass to -5. 
    Seems to be a known issue after some googling.


    Over the weekend it got worse and it's not turning on at all now for me. I can see the power light on the sub, but the led display on the bar is gone. Have tried plugging it out and also holding down the power button in attempt to reset it.

    I understand there's a manufacturer guarantee on it. Can I talk to somebody about getting it repaired/replaced?

    Thanks.
    Hi Fuse,

    its a cracking & really sexy soundbar.

    I understand that Cambridge have a software upgrade for the TVB2 - if you drop Stephen a line at service@richersounds.ie and copy this post into it he will arrange a collection of your unit ( hopefully you still have the box / packaging??) and we will swap it out for a new unit for you.

    Thanks again and keep me posted,

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • Options
    #3
    fuse
    Registered Users Posts: 701 ✭✭✭fuse


    Richersounds.ie: John wrote: »
    fuse wrote: »
    Hi folks,
    I sent a mail to sales@rs last week but didn't hear back.

    I bought the Cambridge TVB2 from you last year (July 2016 - via boards.ie).
    Have been very happy with it until it started acting up a couple of weeks ago.
    Any time playback was paused or turned off, the soundbar would reset volume to 0 and sub bass to -5. 
    Seems to be a known issue after some googling.


    Over the weekend it got worse and it's not turning on at all now for me. I can see the power light on the sub, but the led display on the bar is gone. Have tried plugging it out and also holding down the power button in attempt to reset it.

    I understand there's a manufacturer guarantee on it. Can I talk to somebody about getting it repaired/replaced?

    Thanks.
    Hi Fuse,

    its a cracking & really sexy soundbar.

    I understand that Cambridge have a software upgrade for the TVB2 - if you drop Stephen a line at service@richersounds.ie and copy this post into it he will arrange a collection of your unit ( hopefully you still have the box / packaging??) and we will swap it out for a new unit for you.

    Thanks again and keep me posted,

    ATVB,

    John Mc & Crew
    That's great! 
    Thanks for the swift reply & resolution. 

    Unfortunately no I threw away the box this summer... But I'll bubble wrap it well for collection. 

    Thanks again


  • Options
    #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,282 ✭✭✭✭Richersounds.ie: Kenny


    fuse wrote: »
    Richersounds.ie: John wrote: »
    fuse wrote: »
    Hi folks,
    I sent a mail to sales@rs last week but didn't hear back.

    I bought the Cambridge TVB2 from you last year (July 2016 - via boards.ie).
    Have been very happy with it until it started acting up a couple of weeks ago.
    Any time playback was paused or turned off, the soundbar would reset volume to 0 and sub bass to -5. 
    Seems to be a known issue after some googling.


    Over the weekend it got worse and it's not turning on at all now for me. I can see the power light on the sub, but the led display on the bar is gone. Have tried plugging it out and also holding down the power button in attempt to reset it.

    I understand there's a manufacturer guarantee on it. Can I talk to somebody about getting it repaired/replaced?

    Thanks.
    Hi Fuse,

    its a cracking & really sexy soundbar.

    I understand that Cambridge have a software upgrade for the TVB2 - if you drop Stephen a line at service@richersounds.ie and copy this post into it he will arrange a collection of your unit ( hopefully you still have the box / packaging??) and we will swap it out for a new unit for you.

    Thanks again and keep me posted,

    ATVB,

    John Mc & Crew
    That's great! 
    Thanks for the swift reply & resolution. 

    Unfortunately no I threw away the box this summer... But I'll bubble wrap it well for collection. 

    Thanks again
    Hi Fuse.

    Just a quick post to check if you dropped an email over to our service email as we can get you sorted.


  • Options
    #5
    fuse
    Registered Users Posts: 701 ✭✭✭fuse


    Richersounds.ie: Kenny wrote: »
    fuse wrote: »
    Richersounds.ie: John wrote: »
    fuse wrote: »
    Hi folks,
    I sent a mail to sales@rs last week but didn't hear back.

    I bought the Cambridge TVB2 from you last year (July 2016 - via boards.ie).
    Have been very happy with it until it started acting up a couple of weeks ago.
    Any time playback was paused or turned off, the soundbar would reset volume to 0 and sub bass to -5. 
    Seems to be a known issue after some googling.


    Over the weekend it got worse and it's not turning on at all now for me. I can see the power light on the sub, but the led display on the bar is gone. Have tried plugging it out and also holding down the power button in attempt to reset it.

    I understand there's a manufacturer guarantee on it. Can I talk to somebody about getting it repaired/replaced?

    Thanks.
    Hi Fuse,

    its a cracking & really sexy soundbar.

    I understand that Cambridge have a software upgrade for the TVB2 - if you drop Stephen a line at service@richersounds.ie and copy this post into it he will arrange a collection of your unit ( hopefully you still have the box / packaging??) and we will swap it out for a new unit for you.

    Thanks again and keep me posted,

    ATVB,

    John Mc & Crew
    That's great! 
    Thanks for the swift reply & resolution. 

    Unfortunately no I threw away the box this summer... But I'll bubble wrap it well for collection. 

    Thanks again
    Hi Fuse.

    Just a quick post to check if you dropped an email over to our service email as we can get you sorted.
    Yes I sent one last night. Will PM details. 
    Thanks


  • Options
    #6
    Richersounds.ie: Kenny
    Company Representative Posts: 17,282 ✭✭✭✭Richersounds.ie: Kenny


    fuse wrote: »
    Richersounds.ie: Kenny wrote: »
    fuse wrote: »
    Richersounds.ie: John wrote: »
    fuse wrote: »
    Hi folks,
    I sent a mail to sales@rs last week but didn't hear back.

    I bought the Cambridge TVB2 from you last year (July 2016 - via boards.ie).
    Have been very happy with it until it started acting up a couple of weeks ago.
    Any time playback was paused or turned off, the soundbar would reset volume to 0 and sub bass to -5. 
    Seems to be a known issue after some googling.


    Over the weekend it got worse and it's not turning on at all now for me. I can see the power light on the sub, but the led display on the bar is gone. Have tried plugging it out and also holding down the power button in attempt to reset it.

    I understand there's a manufacturer guarantee on it. Can I talk to somebody about getting it repaired/replaced?

    Thanks.
    Hi Fuse,

    its a cracking & really sexy soundbar.

    I understand that Cambridge have a software upgrade for the TVB2 - if you drop Stephen a line at service@richersounds.ie and copy this post into it he will arrange a collection of your unit ( hopefully you still have the box / packaging??) and we will swap it out for a new unit for you.

    Thanks again and keep me posted,

    ATVB,

    John Mc & Crew
    That's great! 
    Thanks for the swift reply & resolution. 

    Unfortunately no I threw away the box this summer... But I'll bubble wrap it well for collection. 

    Thanks again
    Hi Fuse.

    Just a quick post to check if you dropped an email over to our service email as we can get you sorted.
    Yes I sent one last night. Will PM details. 
    Thanks
    No problem, we'll look out for it.


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    #7
    fuse
    Registered Users Posts: 701 ✭✭✭fuse


    Hey John & Co. 

    Just wanted to say thanks for your lightning fast responses and for sorting me out so quickly with a replacement. 
    I was back up and running in no time. 
    Much appreciated and looking forward to doing business with you again in the future. 

    Merry Christmas to all of you!


  • Options
    #8
    Richersounds.ie: Kenny
    Company Representative Posts: 17,282 ✭✭✭✭Richersounds.ie: Kenny


    fuse wrote: »
    Hey John & Co. 

    Just wanted to say thanks for your lightning fast responses and for sorting me out so quickly with a replacement. 
    I was back up and running in no time. 
    Much appreciated and looking forward to doing business with you again in the future. 

    Merry Christmas to all of you!
    Cheers Fuse.

    I'm glad it was straight forward you :)

    Merry Christmas to you too.


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