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  • 28-11-2017 5:11pm
    #1
    WestWicklow1
    Registered Users Posts: 1,206 ✭✭✭


    I have phone, bb and tv with sky.

    I want to move only phone and bb to eir (don't have good enough bb for tv).

    Can that be handled on your website?


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    WestWicklow1 wrote: »
    I have phone, bb and tv with sky.

    I want to move only phone and bb to eir (don't have good enough bb for tv).

    Can that be handled on your website?
    Hi WestWicklow1, 

    Thanks for contacting us here. 

    I would advise contacting the sales team on 1800 503 303 to arrange this, due to you only wanting partial services moved over this may cause issues on the website. They will be able to assist you with this and advise on all. 
     
    Thanks

    Tracey 


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    #3
    WestWicklow1
    Registered Users Posts: 1,206 ✭✭✭WestWicklow1


    Ok, thanks Tracey. Is that phone number free from a mobile?


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    #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    WestWicklow1 wrote: »
    Ok, thanks Tracey. Is that phone number free from a mobile?
    Hi,

    Tracey isn't here today. 1800 numbers are free from mobiles :)

    - Adam


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    #5
    WestWicklow1
    Registered Users Posts: 1,206 ✭✭✭WestWicklow1


    Phone and BB moved over a week ago from Sky to Eir.

    You (Eir) grabbed the BB immediately even before you sent me the new modem and left me without BB.

    I now discover that you haven't taken over the phone line yet.

    Can you sort this for me please?


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    #6
    WestWicklow1
    Registered Users Posts: 1,206 ✭✭✭WestWicklow1


    No action needed. 19800 now reports eir as the supplier.

    Why did it take ten days?


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    #7
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    WestWicklow1 wrote: »
    No action needed. 19800 now reports eir as the supplier.

    Why did it take ten days?
    I'm glad to hear this has now activated. 

    The timeframe is up to 10 days for the whole order to go through I'm afraid.

    Thanks 

    Tracey 


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