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Why am I still receiving bills by email for a cancelled account - bb/phone

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  • 29-11-2017 11:21am
    #1
    percy212
    Registered Users Posts: 1,077 ✭✭✭


    I closed my account in August after emigrating. I am still receiving bills. Can you please check my account is closed. 

    Act no: <removed>


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    #2
    percy212
    Registered Users Posts: 1,077 ✭✭✭percy212


    I see you have responded to several other threads posted after this one. I would appreciate a response. I cancelled my landline and bb package in August and I am still receiving emails from billing with ever increasing amounts. Please confirm this account is closed.


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    #3
    percy212
    Registered Users Posts: 1,077 ✭✭✭percy212


    I have tried here, facebook, twitter, email. Nobody can cancel my apparently still active line (the account I CLOSED in August). I was told to call 1901 by all reps online. How am I supposed to call 1901 from a FOREIGN number. One rep asked me if I had moved my service to my new address. Yeah I moved my auld bb package over to New York with me. Handy.

    I found a direct number for CS and I gave my account number. I was told to please hold as that account was on the "old system". I am still holding half an hour later. 

    Not good enough. You have the account number. Someone close it out please. 


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    #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    percy212 wrote: »
    I have tried here, facebook, twitter, email. Nobody can cancel my apparently still active line (the account I CLOSED in August). I was told to call 1901 by all reps online. How am I supposed to call 1901 from a FOREIGN number. One rep asked me if I had moved my service to my new address. Yeah I moved my auld bb package over to New York with me. Handy.

    I found a direct number for CS and I gave my account number. I was told to please hold as that account was on the "old system". I am still holding half an hour later. 

    Not good enough. You have the account number. Someone close it out please. 
    Hi there,

    Sorry to hear of the issues you're having with your account. For data protection reasons, your account number will automatically be removed. can you send this to me in a PM and confirm your full name, please?

    - Adam


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    #5
    percy212
    Registered Users Posts: 1,077 ✭✭✭percy212


    Thank you. Details sent.


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    #6
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    percy212 wrote: »
    Thank you. Details sent.
    Thanks, I've responded to your PM.

    - Adam


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    #7
    percy212
    Registered Users Posts: 1,077 ✭✭✭percy212


    All very strange. I contacted eircom by phone as suggested and the account is in fact already cancelled. I'm going with that! Thanks for your help.


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    #8
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    percy212 wrote: »
    All very strange. I contacted eircom by phone as suggested and the account is in fact already cancelled. I'm going with that! Thanks for your help.
    Hi,

    I have sent you a PM about this.

    - Adam


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    #9
    percy212
    Registered Users Posts: 1,077 ✭✭✭percy212


    I got your PM thank you. You are saying the account is open. When I spoke to someone on the ACTUAL PHONE on Friday she assured me the account was closed. So, unless you close whatever you are finding attached to my name, it will remain as it is. I am done with the runaround. 


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    #10
    Rockin
    Registered Users Posts: 495 ✭✭Rockin


    Same problem. PM sent EIR ADAM


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