Eir Switching offer

Former Former

dk1979 wrote: »

Thanks for your feedback on this.

When I queried the signup procedure with Eir chat last month, they told me the following:

"Once your broadband gets installed, Automatically virgin connection will be terminated. installation will be in 5-7 working days"

To be safe I sent an email to Virgin to cancel. Not sure if info from Eir above is entirely true?

No, it's not even remotely true.

Eir can cancel your Sky broadband/phone because they both use the same lines and the same UAN number. That is like switching your electricity, you only have one Meter Number, so you can't have two providers.

Virgin is completely separate because it uses a totally different system. It would be like switching electricity provider and asking them to cancel your travel insurance while they're at it.

If you don't get explicit confirmation from Virgin that they got your email and your 30-day notice period has begun, call them on 1901.

edit: from Eir's own website: https://www.eir.ie/support/just-joined/Switching-to-eir/

If moving your phone and broadband from Sky or Vodafone, we will be able to switch the line over to eir once you provide us with the UAN number with no break in service.

Virgin customers will be required to cancel the service with Virgin Media and have an eir line installed/re-activated as part of their order.

mkov

I still haven't got Christmas 50e cashback. Contacted reps here 2 days ago so hopefully they will help. Not really sure why I should keep trying to get it. I mostly switched for that 50e

boege

Have been with Eircom/Eir for longer than I care to admit.

Live in single site house 'in the country' so broadband was never too good - 1.5Mb/s on a v. good day - over Christmas it was mostly non-existent. Anyway got 'bing bong' at the door recently and told by Eir engineer that Fibre in the home now installed in the area and should call the Eir sales people.

Called last week - feck all discount as I am existing customer, put through to loyalty department and still feck all discount. Anyway decided to go with an offer made over the phone and gave bank details to get direct debit discount. Agreed date and time for engineer to call. Have to add was not entirely happy with the conversation but was advised I would get an email - they asked for my email address.

Got two letters and a text over the past day:

1. Letter confirming contract details does not match what I was offered on the phone.

2. Separate letter confirming the account details for DD and the account details are incorrect. Letter advises I have seven days from date of letter to correct any errors - letter is undated.

3. Got text confirming engineer appointment to install fibre cable and it is neither the agreed date nor time of appointment (morning or afternoon).

4. No email to date.

They have made a mistake in every material part of the transaction. There is no email address on the contract offer letter and the (poorly drafted) section in the letter to cancel the contract has to be posted.

As an Eir engineer is coming tomorrow, I contacted Eir talk this evening and neither of two groups of people on Eir chat (I was passed around) could cancel the order until I have a correct contract offer. I was advised to call 1901 in the morning but as the account is in my wife's name we will both have to be present on the call. She starts work at 8am and Eir 1901 line only opens at 9am. Earliest we can call will be about 4pm by which time engineer may have called.

Open to suggestions?

colm_mcm

dk1979 wrote: »

Took this offer and had BB installed on Saturday - All Good so far - Cannot fault it.

Was with Virgin before taking this offer. Does anyone know whether it is Eir or Me that needs to contact Virgin to cancel original broadband.

Thanks

You, the phone will cancel if you port the number but you still need to cancel the broadband

jonny_b

mkov wrote: »

I still haven't got Christmas 50e cashback. Contacted reps here 2 days ago so hopefully they will help. Not really sure why I should keep trying to get it. I mostly switched for that 50e

I got the €50 cashback on Monday. Installation date was 28th Nov so took roughly 6 weeks to get it.

johnytwentyten

Former Former wrote: »

T-Bird wrote: »

If contract has expired you don't need to contact. There is no obligation, same as when switching electricity and gas etc.

No no no no no no no no.

It is NOT the same as switching electricity.

If you switch from Virgin to Eir, YOU MUST cancel with Virgin and YOU MUST give them 30 days notice, even if you are out of contract.

I never contacted Vodafone when I switched to eir, it was all done by them, received a last letter from Vodafone and that was it

johnytwentyten

johnytwentyten wrote: »

Former Former wrote: »

T-Bird wrote: »

If contract has expired you don't need to contact. There is no obligation, same as when switching electricity and gas etc.

No no no no no no no no.

It is NOT the same as switching electricity.

If you switch from Virgin to Eir, YOU MUST cancel with Virgin and YOU MUST give them 30 days notice, even if you are out of contract.

I never contacted Vodafone when I switched to eir, it was all done by them, received a last letter from Vodafone and that was it

Aaand I've just seen the other posts explaining why, my apologies

WIZWEB

Just finished up a multitude of chat and call fob offs with this company. Never in my life have I experienced such unprofessionalism, outright lies and bullsh@t mixed in with incompetence.

First they changed the agreed installation date. The contract stated 18 months instead of 12. On contacting Chat I was fobbed off by people with poor understanding of basic English all while reading from their robotic script. Eir's and graces 1901 phone number wouldn't even recognize my allocated account number! This meant I couldn't even talk to a rep. Eventually I got another number from the Chat team which was connections. They connected me to puffs of Eir while postponing my installation date much further afield. After a long hold they put me through to a pleasant enough young lady who was more interested in giving me another number to be placed on hold again than deal with these issues. Guaranteeing me and not guaranteeing me a future morning connection in the same breath. Basically lying to me. I cancelled the whole installation or hope I did. I wouldn't put anything past this bunch. I've had my dealings with Virgin in its various guises over the years but never faced this sort of incompetence met from Eir. I pity anyone who has a future issue and has to deal with this company. For now I'll stick with Virgin and their six months half price deal.

johnytwentyten

I still haven't gotten sorted with my €917 bill, keep being told over the phone that they know this is an incorrect sum, but does whichever system used to collect direct debits know this?
They told me that the app doesnt update the correct bill as quickly because it's a separate system but logging into their website gives the same bill!
They totally refuse to send any confirmation by email that I am being incorrectly charged,
I have contacted them again and told I would receive a response within two working days, nothing in a week.

I bought items off Ali express and when I had issues, they responded right away and sorted everything out, but a crowd a few hours up the road are impossible to deal with!!!
Will be hoping I have grounds to cancel my contract after this, worst customer service ever

Atrides

Customer service agent promised that sale team representative will contact me in 2-3 days, 5 days passed, still silence.
They all the time lying.

septicsac

Well at least anyone reading material here cannot say they have not been forewarned re dealing with eir. Unfortunately a lot of people have no choice but to deal with them, but that's the great little corrupt country we live in

DonJose

I was with Eir on the unlimited broadband package and I got hit with a €62.50 excess usage charge on my bill this month. I have switched to Sky, €35 a month and truly unlimited. 4K tv can use 7gbs an hour, Eir has a fair usage policy of 1TB.

fritzelly

DonJose wrote: »

4K tv can use 7gbs an hour

You can bet your bottom dollar if everyone was using that much data the unlimited would end very quickly. There's only so much bandwidth available. Virgin Media have a massive amount of 500GB but they know most people probably barely use 100GB

The companies still have to pay for the bandwidth - it's not free

alanhiggyno1

fritzelly wrote: »

You can bet your bottom dollar if everyone was using that much data the unlimited would end very quickly. There's only so much bandwidth available. Virgin Media have a massive amount of 500GB but they know most people probably barely use 100GB

The companies still have to pay for the bandwidth - it's not free

very easy to go over 1tb nowadays if u have a 4k tv streaming netflix,kids watching youtube,iptv etc.

erkifino

Did anyone go through the SuperValu real rewards site and successfully get points?

Was told I didn't have a 'click through'...

Still waiting on the 50 quid too.

Atrides

I still waiting for the €50 too.

1 week ago customer service agent promised -3-6 working days max.

still waiting

eoinfitzokk

boege wrote: »

Have been with Eircom/Eir for longer than I care to admit.

Live in single site house 'in the country' so broadband was never too good - 1.5Mb/s on a v. good day - over Christmas it was mostly non-existent. Anyway got 'bing bong' at the door recently and told by Eir engineer that Fibre in the home now installed in the area and should call the Eir sales people.

Called last week - feck all discount as I am existing customer, put through to loyalty department and still feck all discount. Anyway decided to go with an offer made over the phone and gave bank details to get direct debit discount. Agreed date and time for engineer to call. Have to add was not entirely happy with the conversation but was advised I would get an email - they asked for my email address.

Got two letters and a text over the past day:

1. Letter confirming contract details does not match what I was offered on the phone.

2. Separate letter confirming the account details for DD and the account details are incorrect. Letter advises I have seven days from date of letter to correct any errors - letter is undated.

3. Got text confirming engineer appointment to install fibre cable and it is neither the agreed date nor time of appointment (morning or afternoon).

4. No email to date.

They have made a mistake in every material part of the transaction. There is no email address on the contract offer letter and the (poorly drafted) section in the letter to cancel the contract has to be posted.

As an Eir engineer is coming tomorrow, I contacted Eir talk this evening and neither of two groups of people on Eir chat (I was passed around) could cancel the order until I have a correct contract offer. I was advised to call 1901 in the morning but as the account is in my wife's name we will both have to be present on the call. She starts work at 8am and Eir 1901 line only opens at 9am. Earliest we can call will be about 4pm by which time engineer may have called.

Open to suggestions?

Interested in how you got on with these crowd after. Seems like if you were able to contact them to direct them to listen back to your recorded phone call then it may have sorted a many problems.

I had a similar issue after signing up to vodafone mobile a few months back, only vodafones incompetence resulted them in issuing free credit that wasn't due.

I was only after discovering the record phone call setting on my Xioami Redmi 4 and so was able to quote what the rep had said to me. It is frightening to think that customers should have to rely on such technology to get what was promised.

colm_mcm

fritzelly wrote: »

You can bet your bottom dollar if everyone was using that much data the unlimited would end very quickly. There's only so much bandwidth available. Virgin Media have a massive amount of 500GB but they know most people probably barely use 100GB

The companies still have to pay for the bandwidth - it's not free

All Virgin media unlimited (home) broadband has no FUP. Same with old UPC packages bar a tiny number of legacy 30mb packages from years ago.

loki7777

For ppl waiting for cashback - there is no chance that anyone will get in before cooling period will finish(14 days).

mkov

loki7777 wrote: »

For ppl waiting for cashback - there is no chance that anyone will get in before cooling period will finish(14 days).

we know that, most of us have been waiting more than 4 weeks and still nothing

loki7777

OK, then sorry. My should come after 24th but it will be going to my bank account instead of paypal.

Atrides

my contract started on 21.12.2017

loki7777 wrote: »

it will be going to my bank account instead of paypal.

the same thing, customer service agent told me about my cashback

but still nothing

limerickpat

I signed up before this thread started and only got the €50 this week so its slow alright. The emails are like jumping through hoops

Ron Burgundy II

Got an email this morning about my €50 cashback. Clicked link input all info and now have to wait for 72hrs for them to verify!

My install date was the 16th of Dec. Also, anyone get the tablet they offered as part of the deal?

loki7777

Ron Burgundy II wrote: »

Got an email this morning about my €50 cashback. Clicked link input all info and now have to wait for 72hrs for them to verify!

My install date was the 16th of Dec. Also, anyone get the tablet they offered as part of the deal?

Paypal or bank account?

Ron Burgundy II

Haven't been able to get that far yet. They just looked for some Customer numbers etc., for verification purposes. I assume the next link they send me is Paypal details.

theShire

Ron Burgundy II wrote: »

Got an email this morning about my €50 cashback. Clicked link input all info and now have to wait for 72hrs for them to verify!

My install date was the 16th of Dec. Also, anyone get the tablet they offered as part of the deal?

Same here, install date Dec 18th and got d email this morning.
Will follow up later but it does mention Paypal & signing up for a deals site.

Hadn't realised d cash back was part of my deal so happy days.

Atrides

Got an email this morning to claim cashback. And they give 3 attempts only to enter the password.

2 attempts already taken.1 attempt left.

Anyone remember their password complexity requirements?

roosterman71

Atrides wrote: »

Got an email this morning to claim cashback. And they give 3 attempts only to enter the password.

2 attempts already taken.1 attempt left.

Anyone remember their password complexity requirements?

I think min 8 chars, must have uppercase, number and symbol

erkifino

Signed up on the 6th December. Got an email on Thursday 25th Jan. Check your email/junkmail daily folks.

theShire

Theyre seriously dragging d arse outta this process, got an email last week to login to the 'eir gift account' which said I'd get another email for 50 quid via PayPal.
Still no sign.
Feels like they making us jump through enough hoops to get sick of it and not bother!

grebtol2

Utterly ridiculous system. It's so convoluted. I suspect that is the point.

theShire

Got my cash back via PayPal this morning

Soarer

Got my €50 this morning. Had forgotten all about it! Woohoo!

Atrides

Same

mikep

By the way...the €35 bundle is a sham..will be €50 per month..some additions that weren't clear on any of the documentation I got when signing up..

Soarer

mikep wrote: »

By the way...the €35 bundle is a sham..will be €50 per month..some additions that weren't clear on any of the documentation I got when signing up..

Don't think that's right.

mikep

Just got my first bill and there is a section for service charges which has €19.03 added to the €35 bundle charge.

Soarer

mikep wrote: »

Just got my first bill and there is a section for service charges which has €19.03 added to the €35 bundle charge.

Maybe it was a connection charge?
Or part month or something.

It was heavily advertised that it's €35pm for 6 months, €40pm after that, 12 month contract. Don't think they'd get away with throwing €20 on to the bill every month "service charge".

mikep

I hope you are right Soarer..
I'll know next month..still cheaper than sky due to the lack of call charges.

peckerhead

You're not going to query the charge?

geotrig

Soarer wrote: »

Maybe it was a connection charge?
Or part month or something.

It was heavily advertised that it's €35pm for 6 months, €40pm after that, 12 month contract. Don't think they'd get away with throwing €20 on to the bill every month "service charge".

Are you sure its not a charge for partial month usage i.e connection day 25th bill from 1-31 etc ? so 4-5 days that need to be charged for and month in advance ? that the way most bills go ?

Former Former

geotrig wrote: »

Are you sure its not a charge for partial month usage i.e connection day 25th bill from 1-31 etc ? so 4-5 days that need to be charged for and month in advance ? that the way most bills go ?

That is exactly what it is.

mikep

Sorry all..my fault..re read bill and they are part charges alright..
Phew!

erkifino

How long should I wait after giving them my PayPal details?

Atrides

14 days I think

erkifino

erkifino wrote: »

How long should I wait after giving them my PayPal details?

Nae mind. I got it today.

theShire

Anyone else have an issue keeping their old landline number?
I moved from VF to eir in late December and then when I noticed my landline number was different I contacted support in Feb.
They said it could take about 2weeks to port the number.
I contacted them today on online chat for a status update to be told that because of the package I'm on that it was not possible to keep my old number!
According to the staff member it is not possible to port due to the fact that I'm on a VOIP/VOBB package!
Seriously p**sed off about this!

Anyone else manage to port-in their old landline number or anyone with the same issue?

johnytwentyten

Changed my number when they installed my fibre, first I heard of it, requested my old number three times, it was never done, gave up after that

muckbrien

I queried going over the 1TB when I signed up to this.

A manager said that he'd never heard of anyone being charged

Now that I'm signing up for Netflix 4k if they start charging me surchage I'm switching to VF and not giving them a penny extra