Nightline/Parcel Motel Thread Part 2 (post all related questions here)

dusty207 · 29-11-2018 4:02pm

Okay, got refund and a label to stick on the parcel to return to the Motel.
Power to Boards!

dan786 · 30-11-2018 10:26am

Right 415 parcels through PM till date not a single issue till now. There was a parcel checked in and in transit since 23rd , while every other parcel delivered after including ones from yesterday have already been delivered. PM Cus Support is non existent, no reply on Facebook or Twitter.

SleetAndSnow · 30-11-2018 10:31am

So my friend was shipping a parcel from Germany to my Parcel Motel in NI. He put the entire address down correct, except he said Ireland at the bottom. Will this affect it arriving at parcel motel? Tracking number says packages will be handed over to An Post which is for Ireland not NI so a bit worried about that

anybody know?

Thanks

nsa0bupkd3948x · 30-11-2018 10:39am

SleetAndSnow wrote: »

So my friend was shipping a parcel from Germany to my Parcel Motel in NI. He put the entire address down correct, except he said Ireland at the bottom. Will this affect it arriving at parcel motel? Tracking number says packages will be handed over to An Post which is for Ireland not NI so a bit worried about that anybody know?

Thanks

An Post will send it to Royal Mail. Will be delayed by a day or two but nothing major.

I've had a lot of letters addressed to Dublin UK thanks to Americans who think they know my address better than me

SleetAndSnow · 30-11-2018 10:50am

Valentino Gray Tutu wrote: »

An Post will send it to Royal Mail. Will be delayed by a day or two but nothing major.

I've had a lot of letters addressed to Dublin UK thanks to Americans who think they know my address better than me

Thank you! I was getting worried about it because it’s not very cheap haha. Didn’t know they could send it to Royal Mail but that has just settled my nerves!

Thanks again!

gman2k · 30-11-2018 10:56am

SleetAndSnow wrote:

So my friend was shipping a parcel from Germany to my Parcel Motel in NI. He put the entire address down correct, except he said Ireland at the bottom. Will this affect it arriving at parcel motel? Tracking number says packages will be handed over to An Post which is for Ireland not NI so a bit worried about that anybody know?

The last time I had an issue I actually rang them and they even answered! Got sorted straight away. YMMV

SleetAndSnow · 30-11-2018 10:57am

gman2k wrote: »

The last time I had an issue I actually rang them and they even answered! Got sorted straight away. YMMV

You rang An Post?

gman2k · 30-11-2018 6:31pm

SleetAndSnow wrote:

You rang An Post?

Eh, no , PM

spix · 01-12-2018 7:37am

Have 2 parcels stuck in Dublin depot 2 days longer than they should be, was hoping to see them ready for collection this morning but no luck

joujoujou · 01-12-2018 8:11am

Valentino Gray Tutu wrote: »

[...]

I've had a lot of letters addressed to Dublin UK thanks to Americans who think they know my address better than me

Are you sure?

nsa0bupkd3948x · 01-12-2018 2:35pm

joujoujou wrote: »

Are you sure?

What?!

spix · 01-12-2018 2:55pm

New message in parcel motel checkin email

"*Please allow 2-3 days for your parcel to be delivered to your Parcel Motel during the month of December."

If Saturday counts as a day then it should say 3-4

spix · 01-12-2018 2:59pm

I wonder if these delays are being caused by their system not being able to put 'standard' size packages inside spare bigger lockers or consolidating several peoples items into 1 locker. I have 3 items in the depot now and they'd likely all fit inside 1 standard locker, will probably end up having to collect them all on separate days though.

And if the problem is no space in the lockers there should be a way for people to check how busy a certain locker is so they can change to a different one in their area. I have 4 in relatively close proximity but don't know if it would be better or worse to change which one my stuff gets put in.

mightyreds · 01-12-2018 7:14pm

Hey I need to return an item to amazon I presume its the royal mail option for return is it ?

Davy · 02-12-2018 2:29pm

mightyreds wrote: »

Hey I need to return an item to amazon I presume its the royal mail option for return is it ?

It is yeah, but have you asked Amazon about a returns label from Ireland?

Even if they aren't able to give you one, get it in writing that they will refund you the shipping if you pay yourself in AnPost.

spix · 02-12-2018 4:37pm

This inconsistency with parcel motel is really frustrating, not just the delays. Everything used to be like clockwork and predictable.

Now I have one parcel in the locker since yesterday, another 2 in the depot. They were delivered to parcel motel less than 24hrs after the parcel currently in the locker so assumed they'd show up in the locker today and could collect all at once. No luck, and just got the warning message from parcel motel than my other one is going to expire soon. Guess I'll have to do multiple trips.

mightyreds · 02-12-2018 4:45pm

Davy wrote: »

It is yeah, but have you asked Amazon about a returns label from Ireland?

Even if they aren't able to give you one, get it in writing that they will refund you the shipping if you pay yourself in AnPost.

Tried to get a An post label today but they couldn't give me one stuck it in the parcel motel locker to royal mail was only 3:50 so not too bad.

ED E · 02-12-2018 7:51pm

https://twitter.com/LouKennedy2/status/1068996613815848961

https://twitter.com/donnachagow/status/1068985393297719301

https://twitter.com/Dogbowl31Medb/status/1068601158426656768

https://twitter.com/Delboygrant/status/1068226711219826691

Just some of the fun going on at PM at the minute.

reubenreuben · 02-12-2018 11:12pm

Call/email PM, my item was stolen, see my other threads. PM were very quick to act to refund me fully.

Not sure what's going on but they must have some right idiots working for them. Some staff are letting them down as I have used them for years and been reliable until the theft.
May use an alternative service though now.

spix · 03-12-2018 12:41pm

Another strange thing happened. Had 2 parcels waiting to be put in lockers. The one that's been sitting in depot for 3 days still not in a locker but the more recent one is. They're both the same size, you'd think they'd put them in in order of arrival date. The parcel not in the locker is far more expensive than the one they put in, hopefully its not lost/stolen.

spix · 03-12-2018 1:44pm

Thu 29 Nov 14:48 Parcel Motel Parcel in transit to motel
Sat 1 Dec 15:22 Parcel Motel Parcel stored

Sat 1 Dec 13:12 Parcel Motel Parcel in transit to motel
Sun 2 Dec 22:03 Parcel Motel Parcel stored

Here's the problem parcel, was actually updated this morning with something I never seen before

Time Location Event
Fri 30 Nov 13:08 Parcel Motel Parcel in transit to motel
Mon 3 Dec 9:24 Dublin Package left depot

nava · 03-12-2018 11:26pm

Mod: Merged

god's toy · 04-12-2018 2:42pm

Have they gotten rid of the QR codes on the website? Was very handy to have the code on the screen so you could retrieve your parcel with no numbers.

SleetAndSnow · 04-12-2018 5:40pm

god's toy wrote: »

Have they gotten rid of the QR codes on the website? Was very handy to have the code on the screen so you could retrieve your parcel with no numbers.

Nope just used it 20 mins ago. Has to be the desktop version of the site I think you use on mobile.

god's toy · 06-12-2018 1:13am

SleetAndSnow wrote: »

Nope just used it 20 mins ago. Has to be the desktop version of the site I think you use on mobile.

Ah thank you! Was wondering where it got too. I take a screenshot of it and unlock the motel with it. Saves having to look for info when you get there. They really need to put that in a place friendly to mobile browsers. Hell they need an app too!

ibFoxer · 06-12-2018 2:33am

god's toy wrote: »

Ah thank you! Was wondering where it got too. I take a screenshot of it and unlock the motel with it. Saves having to look for info when you get there. They really need to put that in a place friendly to mobile browsers. Hell they need an app too!

Why this hasn't become a thing is beyond me.

ED E · 06-12-2018 2:57am

They don't need an app, just send the QR in the email. Who doesnt have an email client on their phone.

The Mulk · 06-12-2018 9:33am

I just had a notification of a parcel in the Dublin Depot, I have nothing waiting from Parcel Motel, but 2 Amazon deliveries addressed to Parcel Wizard, checked the picture and it's a Parcel Wizard delivery, complete with code and address.
It looks like Amazon delivered to the wrong address and Parcel Motel have processed it.
Anyone have this before??

dan786 · 06-12-2018 11:29am

They installed new lockers in my area (there is 2 in space of 2 mins walk) , one was down for a few weeks but was replaced 2 days ago. Collected some parcels yesterday, keypad only instead of touchscreen now. Much quicker and the QR scanner works every time unlike previous ones.

Jimmy Rabbitte Snr · 06-12-2018 9:48pm

-Thursday morning: email with picture that my parcel is in the depot
-Thursday evening: email and text that my parcel is ready for collection
-Thursday evening: go to motel and someone eles package is there
-Friday morning after 25 mins on hold get customer serice and explain issue. They send me a return label for the wrong package and tell me my parcel is in the depot and will be delivered ASAP.
-I oblige and return other persons package.
-1 week, 11 emails and 3 phone calls later, nobody can tell me where my package is and ignore my requests for a phone update.

Every company makes mistakes, no problem, I judge them on how they rectify them. Based on this, Parcel Motels customer service is f**king appaling.

Nightline/Parcel Motel Thread Part 2 (post all related questions here)

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