Nightline/Parcel Motel Thread Part 2 (post all related questions here)

whiterebel

I'd say everyone will be doing Sundays, if not already, very shortly.

meepp

meepp wrote: »

How is their turn around on missing packages these days?

Hermes delivered a package Last Wednesday, after several days, didn't hear a thing.

So i put the tracking number into their parcel finder, nothing came up.

In the past, if there was a parcel with no pm number on it, it would be matched fairly quickly using this method?

I got a ticket number, but that was three days ago and the automated reply says please allow three days.

It's an xmas presewnt for my 9YO niece, i'm a bit worried someone has lifted it.

It was one of those scenarios where a kid wants something for Xmas that is long since discontinued. It's not going to be easy to replace.

Bit frustrated.

Has this turned up yet and if so how long did it take?

My parcel was delivered by Hermes last Monday to the PM depot in NewtownAbbey but I still haven't received notification from PM.

I filled in the lost package form on Thursday, haven't heard anything back yet

meepp

Deleted User wrote: »

Has this turned up yet and if so how long did it take?

My parcel was delivered by Hermes last Monday to the PM depot in NewtownAbbey but I still haven't received notification from PM.

I filled in the lost package form on Thursday, haven't heard anything back yet

It's good to know it's not just me.

I have heard nothing since however.

ED E

uli84 wrote: »

Now they have increased the prices, hope the others will NOT follow

Others are closing down so you're fairly safe there

ION08

Hi all,

I had 2 separate parcels delivered to the Parcel Motel depot in Newtownabbey on Saturday

Royal mail delivered a parcel at 7:30am on Saturday 21/11

Hermes delivered a parcel at 10:30am on Saturday 21/11

The parcel from Hermes was checked-in a few hours later and arrived in my locker later that night around 9pm

The parcel from Royal Mail, which showed as having arrived at the depot 3 hours before the Hermes parcel has not even been check-in yet (no "arrived at the depot" email confirmation received?)

Should I be worried, its a valuable car accessory worth about 200 euro.

Customer services are not answering the phone at all this morning...

Darc19

ION08 wrote: »

Hi all,

I had 2 separate parcels delivered to the Parcel Motel depot in Newtownabbey on Saturday

Royal mail delivered a parcel at 7:30am on Saturday 21/11

Hermes delivered a parcel at 10:30am on Saturday 21/11

The parcel from Hermes was checked-in a few hours later and arrived in my locker later that night around 9pm

The parcel from Royal Mail, which showed as having arrived at the depot 3 hours before the Hermes parcel has not even been check-in yet (no "arrived at the depot" email confirmation received?)

Should I be worried, its a valuable car accessory worth about 200 euro.

Customer services are not answering the phone at all this morning...

No, you just got lucky with the second parcel.

People just have to have a little more patience.

It's like a catastrophe if some people don't get a parcel in 2 days.

smoeky

ION08 wrote: »

Hi all,

I had 2 separate parcels delivered to the Parcel Motel depot in Newtownabbey on Saturday

Royal mail delivered a parcel at 7:30am on Saturday 21/11

Hermes delivered a parcel at 10:30am on Saturday 21/11

The parcel from Hermes was checked-in a few hours later and arrived in my locker later that night around 9pm

The parcel from Royal Mail, which showed as having arrived at the depot 3 hours before the Hermes parcel has not even been check-in yet (no "arrived at the depot" email confirmation received?)

Should I be worried, its a valuable car accessory worth about 200 euro.

Customer services are not answering the phone at all this morning...

I had a parcel delivered Friday morning and still haven't heard anything from PM. Was that parcel larger by any chance?
I realised that mine was probably oversized when I double checked. Hopefully it turns up soon.

lynchtp

Ordered a laptop.
Sent by DHL, who say delivered to PM on Thursday - no update yet from PM.
Getting worried but as above commenters mention trying them some slack - especially as all th Black Friday deals have already begun.

ION08

Darc19 wrote: »

No, you just got lucky with the second parcel.

People just have to have a little more patience.

It's like a catastrophe if some people don't get a parcel in 2 days.

Not at all, I don't mind waiting as long as I will receive it eventually...

I just hope someone hasn't pinched it and the complete lack of customer service isn't exactly confidence inspiring.

I also have another package (no idea what it could be) that is apparently "in transit" since 03 Nov for the past 20 days...

Hammer Archer

Anyone ever have a parcel delivered only for the local PM to be out of order? Had a package delivered Saturday afternoon and when I tried to collect it several times between yesterday and today, the screen was blank.
Tried contacting them but going by their Facebook, they don't reply. I've now gotten a message saying that it will be returned to the depot for reprocessing. Very frustrating.

DDC1990

Anyone have any secret way to contact Parcel Motel.

Have a phone missing in transit nearly 2 weeks now.

Phone, Twitter and Email don't work.

Didn't think anyone could be worse than Eir but here we are.

One More Toy

I wish people would vote with their wallet and stop using PM. Piss poor customer service. I'm going to try address pal next time

whiterebel

One More Toy wrote: »

I wish people would vote with their wallet and stop using PM. Piss poor customer service. I'm going to try address pal next time

You might want to read through the AddressPal thread

dan786

DDC1990 wrote: »

Anyone have any secret way to contact Parcel Motel.

Have a phone missing in transit nearly 2 weeks now.

Phone, Twitter and Email don't work.

Didn't think anyone could be worse than Eir but here we are.

I had a phone go missing worth 1500 end of October, 3 emails and 3 calls, refund got approved Friday and was sent to their account team to process so expecting in in next few days.

So 1 month in total it took from the day item was delivered. I had extended liability hence getting full 1500.

Thats my experience, I have read online for some people it took 3-4 months to get their claim approve.

davetherave

One More Toy wrote: »

I wish people would vote with their wallet and stop using PM. Piss poor customer service. I'm going to try address pal next time

I've been using them happily since September 2012, never had any issues. In my experience of 8 years worth of Black Fridays and Christmas rushes it something hits Newtownabbey before midday it would be in my locker that night.

One More Toy

whiterebel wrote: »

You might want to read through the AddressPal thread

Is it a bad service?

I've had nothing but hassle with PM, items missing, lockers not working, zero customer service

My item was delivered to NewtownAbbey over a week ago now and still haven't received a text to say they have it. Is this common, does it usually turn up? Won't be using this service again if I can help it

meepp

Deleted User wrote: »

My item was delivered to NewtownAbbey over a week ago now and still haven't received a text to say they have it. Is this common, does it usually turn up? Won't be using this service again if I can help it

I didn't hear anything more about my missing package either. Something of mine was delivered to them this morning. If that goes awol too, am going to stop using them.

Bit cheeky of them to put the price up when they're obviously having significant poblems?

Me and the Mrs use the same Parcel Motel locker

A couple of weeks ago, a box arrived in Newtownabbey, addressed to her.

The next day, 3 separate boxes addressed to me arrived in Newtownabbey.

All 3 of the boxes addressed to me were in my hands within 48 hrs.

But the box addressed to her took at least 4 days.

The first explanation i can think of is that's something to do with her Parcel Motel number being much higher than mine.

Otherwise, PM are just falling apart?

steve-o

I sent an item last week using Parcel Motel's returns service to Royal Mail, where they supposedly drop the package to Royal Mail in Newtownabbey to be sent onwards using ParcelForce (Amazon refused to give me an An Post label because it was a 3rd party seller in Germany).

Parcel Motel say it was delivered to the Royal Mail sorting office, but there have been no tracking scans on the ParcelForce website, and there's apparently no way to phone the Royal Mail office directly to ask what's happening.

Perhaps using this service wasn't a smart idea because I have no comeback if the item has disappeared in transit. Paying €3.50 to PM instead of paying €20+ to a courier seemed like a good idea at the time.

Has anyone else here used this service and been in this position?

meepp

Deleted User wrote: »

Has this turned up yet and if so how long did it take?

My parcel was delivered by Hermes last Monday to the PM depot in NewtownAbbey but I still haven't received notification from PM.

I filled in the lost package form on Thursday, haven't heard anything back yet

They've since told me it's been found. But i won't be convinced until i have it in my hands.

All i can say to you is keep at them for now...

ION08

Parcel arrived today

jlm29

I sent a return via pm a good while back (about 6 weeks), it’s vanished it seems. Yesterday (many calls and a couple of emails later) they emailed me for a tracking number (again), and a screenshot of my invoice. I haven’t got the invoice though (stupid I know, I must have deleted in error). I screenshotted the PayPal transaction (not worth much because I bought other bits at the same time so the value doesn’t tally). Does the value I entered when I registered my package first count for anything, or is it hopeless?

meepp

meepp wrote: »

They've since told me it's been found. But i won't be convinced until i have it in my hands.

All i can say to you is keep at them for now...

That's encouraging. Still no word on my parcel. How did you keep at thrm? Through email?

Does anyone know if there's a way to get parcel motel to refuse a delivery or close down your parcel motel account so the parcel gets refused? I ordered online from a UK business 4 weeks ago, they didn't ship it or answer any emails about it so I emailed them on Monday to cancel the order and told them I'd since bought the item elsewhere (which I have). This morning I received a shipment notification email from them.

I don't want the item now, or to have to pay shipping to return it so is there a way to stop parcel motel accepting it?

Spon Farmer

Deleted User wrote: »

Does anyone know if there's a way to get parcel motel to refuse a delivery or close down your parcel motel account so the parcel gets refused? I ordered online from a UK business 4 weeks ago, they didn't ship it or answer any emails about it so I emailed them on Monday to cancel the order and told them I'd since bought the item elsewhere (which I have). This morning I received a shipment notification email from them.

I don't want the item now, or to have to pay shipping to return it so is there a way to stop parcel motel accepting it?

I would say there is but you need to call them straight away even though you will he on hold for ages.

hitter44

Anybody facing delays right now? My parcel (oversized) is stuck in dublin with no updates, and I rang twice and the woman agreed it should be here and told me i should get confirmation soon, and assured me it was not lost. I'm just stuck checking every morning with 0 update and barely any response from email only from calls. It's just put as "CheckedIn"

smoeky

Can I ask when was your package delivered? I had an oversized package from last Friday that has gone missing and wasn't checked in, theyre looking for it at the moment but I'm not holding my breath.

If you're in Dublin it may be worthwhile going into the depot and asking if you can pick it up.

hitter44

smoeky wrote: »

Can I ask when was your package delivered? I had an oversized package from last Friday that has gone missing and wasn't checked in, theyre looking for it at the moment but I'm not holding my breath.

If you're in Dublin it may be worthwhile going into the depot and asking if you can pick it up.

god i wish i could (not even close to dublin), you just gotta hit the find a parcel thing on the site. it only took a day after being marked as delivered by the first courier to check it in. their support is kinda terrible to be honest, but you should keep nagging them that's what i will be doing.

meepp

Deleted User wrote: »

That's encouraging. Still no word on my parcel. How did you keep at thrm? Through email?[/QUOTE]

Exactly.

Spon Farmer

Spon Farmer wrote: »

I would say there is but you need to call them straight away even though you will he on hold for ages.

Just an update for anyone else this happens to...there's no way to prevent the parcel landing at parcel motel HQ, even if you close your account. They'll accept the parcel and if there's no corresponding PM account they'll destroy it after 30 days. Have to say they were very helpful when I spoke to them today, even if it wasn't the answer I was hoping for.

Weyhey

Debenhams doesn't seem to be listed on on the Parcel Motel returns list but yet listed here https://parcelmotel.com/return/debenhams/ and on the Debenhams site - anyone know why?

Only other option is to 'Take the parcel to a Post Office and obtain a proof of posting' but who wants to be queuing at a post office at the mo.

yourhero

Their main office is 10 mins from my house (d11) so I've started calling to their reception desk. A lot harder to ignore. Have a delivery 'stuck' up north for 2 weeks without movement so patience running very low.
It's not possible for everyone to do this but if you can I recommend.

Hurrache

What's the delays people are experiencing at the moment from when something is checked in at their depot and marked as in transit until it actually arrives in your motel?

LizardKing

I had something delivered to parcel motel last saturday (It was DPD uk tracked) and not gotten any update from PM.

I filled in lost package form and got some automated email with a case ID.

I have had no other update. I have replied to that case twice asking for an update.

Poor form tbh. I have over €50 credit in my account but if this is the service expected I may request a refund

Hurrache

Did you not get an initial update saying it arrived with a photo?

LizardKing

No that's why I contacted them. DPD tracked delivery to them shows it delivered but then the trail stops.

I guess its in some backlog warehouse waiting (6 days now) to be processed.

smoeky

LizardKing wrote: »

No that's why I contacted them. DPD tracked delivery to them shows it delivered but then the trail stops.

I guess its in some backlog warehouse waiting (6 days now) to be processed.

I have a package from Friday that I've yet to hear about.
I called them and they started a search on 2 days ago. Still haven't heard back.

7aubzxk43m2sni

Hurrache wrote: »

What's the delays people are experiencing at the moment from when something is checked in at their depot and marked as in transit until it actually arrives in your motel?

For me it's still been less than 24 hours usually

Hurrache

Cheers.
I did notice a new status on this that I haven't on any other parcels, Location - PMD, Status - Depot Outbound Package.
That's probably just saying it's on the Parcel Motel Depot? 3rd day since they got it, usually get it within 24 hours too but I suppose nothing extraordinary given the circumstances and time of year.

7aubzxk43m2sni

Hurrache wrote: »

Cheers.
I did notice a new status on this that I haven't on any other parcels, Location - PMD, Status - Depot Outbound Package.
That's probably just saying it's on the Parcel Motel Depot? 3rd day since they got it, usually get it within 24 hours too but I suppose nothing extraordinary given the circumstances and time of year.

A friend of mine had a package confiscated by customs last year. The first status said inspection by customs and the second one said Depot Outbound package. And then there was never an update after that.

Was your package dodgy or from outside the EU?

See: https://www.reddit.com/r/Crainn/comments/gqa2yp/parcel_motel_i_know/

robarmstrong

I've had issues with them since the 8th.

Timeline:

6th-8th November: They placed an item in a faulty locker, over the 48 hours I called and e-mailed about it to no avail.

9th November: Item gets brought back to depot.

9th - 17th November: More unanswered calls and e-mails.

18th November: A rep gets in touch with me via e-mail from one of the many tickets my e-mails seem to have opened (find my Parcel was useless), apologizes for the experience and tells me that the parcel will be given a new label and put back in a locker.

19th November - Now: Status on ParcelMotel says "ReturnedToAgency", I've got about 12 e-mails sent to PM asking for an update on where my parcel is and not a single phone call answered. Every time I e-mail, it creates a new ticket, even though I'm replying to an email an agent sent to me which outlines if I reply directly to that mail, it'll be the same ticket

Been using them for about 4 years now with over 300 parcels stored but this has left a sour taste.

MrCostington

Hi, sorry if this has been answered already here, but just found this thread and I'm not going to read back 56 pages

I ordered something (small item maybe 500g) off ebay on 11 Nov from a UK seller / shop. Item was posted that night. I used ParcelMotel as my address (the Irish one, kicking myself now I forgot about the UK option).

It was shipped using standard Royal Mail post. No sign of it yet. And, this Wednesday I wrote to the seller asking if there is a tracking number, no reply thus far.

Should I be worried, 2.5 weeks now. I hope this is a stupid question, but for now, there is no customs involved, right?

Thanks

Mod:not relevant to An Post. Moved to PM thread. No customs effect until Jan 1 2021

Chris_5339762

Ok my parents ordered a parcel from Lakeland and put my mums name on it instead of my dads, addressed to PM up north with no PM number on it or anything.

How easy is it thesedays to contact Parcelmotel and get it sent to his account? Bearing in mind their age means they don't have the patience anymore.

Hurrache

Sophie Howling Phone wrote: »

A friend of mine had a package confiscated by customs last year. The first status said inspection by customs and the second one said Depot Outbound package. And then there was never an update after that.

Was your package dodgy or from outside the EU?

See: https://www.reddit.com/r/Crainn/comments/gqa2yp/parcel_motel_i_know/

It got checked in late last night so it's all grand.

tudderone

Chris_5339762 wrote: »

Ok my parents ordered a parcel from Lakeland and put my mums name on it instead of my dads, addressed to PM up north with no PM number on it or anything.

How easy is it thesedays to contact Parcelmotel and get it sent to his account? Bearing in mind their age means they don't have the patience anymore.

With my experience of them in the past few months, virtually impossible .

MrCostington

MrCostington wrote: »

I ordered something (small item maybe 500g) off ebay on 11 Nov from a UK seller / shop. Item was posted that night. I used ParcelMotel as my address (the Irish one, kicking myself now I forgot about the UK option).

It was shipped using standard Royal Mail post.

Mod:not relevant to An Post. Moved to PM thread. No customs effect until Jan 1 2021

Hi, thanks for moving it to here. However, and maybe I don't understand the process as I don't buy online much, but would the Royal Mail not sent to Ireland, and then An Post take over and deliver it to Parcel Motel in Dublin 11? As I said, I supplied the Dublin PM address to ebay.

I had E3.95 in my PM account and rather than top up another E11 or whatever, I registered a card there. Could that be the issue?

7aubzxk43m2sni

MrCostington wrote: »

Hi, thanks for moving it to here. However, and maybe I don't understand the process as I don't buy online much, but would the Royal Mail not sent to Ireland, and then An Post take over and deliver it to Parcel Motel in Dublin 11? As I said, I supplied the Dublin PM address to ebay.

I had E3.95 in my PM account and rather than top up another E11 or whatever, I registered a card there. Could that be the issue?

No, generally you'd get a notification when it arrives to say you don't have enough credit. So it seems it hasn't arrived to PM yet, or the wrong PM number was on the parcel.


It might be worth emailing PM or using the "find a parcel" function, in case the parcel is there but hasn't been sorted for some reason

whiterebel

MrCostington wrote: »

Hi, thanks for moving it to here. However, and maybe I don't understand the process as I don't buy online much, but would the Royal Mail not sent to Ireland, and then An Post take over and deliver it to Parcel Motel in Dublin 11? As I said, I supplied the Dublin PM address to ebay.

I had E3.95 in my PM account and rather than top up another E11 or whatever, I registered a card there. Could that be the issue?

Its hard to know where to out it, because you have 3 different companies involved. Every one of them have delays. Some people have seen delays of over a week just getting it out of the UK and An Post are handling over 2million parcels a week at the moment. PM seem to be at the mercy of people collecting from various locker locations, are delayed because of it. It’s probably in a cage in Dublin, as An Post seem to be giving priority to Amazon at the moment. Customs shouldn’t be involved unless it looks like tablets, medication etc.

cavan4sam

Quick question,
Looking to get a couple of gaming chairs shipped from UK, I assume they'll be flat packed what's the best company for? I have parcel motel but probably too bulky for them and how much roughly

whiterebel

cavan4sam wrote: »

Quick question,
Looking to get a couple of gaming chairs shipped from UK, I assume they'll be flat packed what's the best company for? I have parcel motel but probably too bulky for them and how much roughly

You need to get proper dimensions for the boxes and go to something like Parcel2go to get a price. Pointless without dimensions as you are assuming they will be flapacked.