Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Away With The Fairies

Have they got a delay in checking in parcels?

Kraft.l

Why does it cost €11.50 to top up for a delivery for Parcel Motel minimum used to be €3.95 or €4.95 now
the minimum for a top up is €11.50

VG31

Kraft.l wrote: »

Why does it cost €11.50 to top up for a delivery for Parcel Motel minimum used to be €3.95 or €4.95 now
the minimum for a top up is €11.50

Hasn't it always been €11.50? I just have my card linked so there's no need to top up.

Guys do Currys PCWorld on eBay ship to Parcel Motel or any of the forwarding services? I remember the last time I tried with Argos eBay UK they cancelled my order. Can't remember if it's a similiar thing with Currys.

tedpan

Deleted User wrote:

Guys do Currys PCWorld on eBay ship to Parcel Motel or any of the forwarding services? I remember the last time I tried with Argos eBay UK they cancelled my order. Can't remember if it's a similiar thing with Currys.

Yep, no issues with Currys and parcel motel..

Fuzzy Logic

tedpan wrote: »

Yep, no issues with Currys and parcel motel..

Yep no problems. That’s where my package is from that’s not checked in. Might ring tomorrow to find out what the story is

Kraft.l

VG31 wrote: »

Hasn't it always been €11.50? I just have my card linked so there's no need to top up.

No it was about 3.95 you could top up at the start.

dan786

Kraft.l wrote: »

No it was about 3.95 you could top up at the start.

It was always over 10 have been using them for years, few thousand parcels. You can add a card to account then it deducts relevant amount.

One More Toy

dan786 wrote: »

It was always over 10 have been using them for years, few thousand parcels. You can add a card to account then it deducts relevant amount.

How did you get so many parcels?!

dan786

One More Toy wrote: »

How did you get so many parcels?!

Just shop online a lot. Over 3100 parcels in total. There have been days where my local lockers had 15-20 of my parcels alone in them.

ED E

dan786 wrote: »

Just shop online a lot. Over 3100 parcels in total. There have been days where my local lockers had 15-20 of my parcels alone in them.

Christ, I thought I was bad.

Cheshire Cat

dan786 wrote: »

Just shop online a lot. Over 3100 parcels in total. There have been days where my local lockers had 15-20 of my parcels alone in them.

They should install a locker right outside your house!!!

Kraft.l

dan786 wrote: »

It was always over 10 have been using them for years, few thousand parcels. You can add a card to account then it deducts relevant amount.

Oh ok

Nate--IRL--

Have a Ticket open with them since the 29th of May - no response of any kind

Sender has tracking showing the package was delivered to PMotel in NI, but it seems to have disappeared from there, no acknowledgement from PM at all. Very Disappointed with them.

Nate

baamus

Every time I use them I say this was my last time but did it again last week. Tracking is useless. Parcel stored last Wednesday no movements since then.
The other I am expecting from ebay got notification from seller that it was delivered to Antrim address, nothing on Parcelmotel tracking.

This 11.50 top up is just ridiculous, wondering if I can close my account and get my money back from them, there's always some money left but when its just 50 cent short you need to top up 11.50 again or give them your card details.

Is there any alternative for using UK address, should be? They were actually pretty good when they started I've just realised they belong to UPS since last year or so and services gone so bad.

dan786

baamus wrote: »

Every time I use them I say this was my last time but did it again last week. Tracking is useless. Parcel stored last Wednesday no movements since then.
The other I am expecting from ebay got notification from seller that it was delivered to Antrim address, nothing on Parcelmotel tracking.

This 11.50 top up is just ridiculous, wondering if I can close my account and get my money back from them, there's always some money left but when its just 50 cent short you need to top up 11.50 again or give them your card details.

Is there any alternative for using UK address, should be? They were actually pretty good when they started I've just realised they belong to UPS since last year or so and services gone so bad.

There is addresspal by An Post and Parcel Wizard by DPD. None have locker service though.

palong88

Yes, me too, I had a delivery box wouldn't open went twice to see if it would work nothing. Opened a case on the first day it was deliverd, May 25th. No Response yet. I called several times, no answer.

The package was taken back, I was charged a second time and now I'm waiting for it to be redelivered to the motel box.

I was a big fan of Parcel motel previously but I won't be using them again. Gonna try Parcel Wizard from DPD while working from home, same price for delivery and seems way quicker.

autumnalcore

dan786 wrote: »

There is addresspal by An Post and Parcel Wizard by DPD. None have locker service though.

Parcelwizard has been 24 hour turn around for me the last two weeks much faster than usual. Kicking parcel motel and addresspals ass at the moment.

settopbox

Anyone got a phone number for them as I am awaiting a response with days from them and not a peep.
Thanks

dan786

Re Parcel Motel if your parcel is in transit for few days, it basically means the lockers are full. Was just at my local and the guy had to take two big bags of parcels back into the van as it was full.

He said they do 3 drops a day but most people dont bother collecting theirs until last minute.

Beric Dondarrion

Anyone have any experience with UPS losing a parcel that has been sent to the UK via Parcel Motel?

I've sent several items to the UK using Parcel Motel over the pat year or so with no issues. The items always arrived and the UPS provided tracking numbers were always accurate with regard to delivery times etc.

I sent a package last week and I've been told it's now "lost". The weird thing is that the receiving depot (where it was last scanned by UPS) is just 10 miles from its final delivery address.

Dtp1979

settopbox wrote: »

Anyone got a phone number for them as I am awaiting a response with days from them and not a peep.
Thanks

(076) 888 6677
Good luck getting to speak to someone. If you do, please let me know.

I had a parcel returned to sender by parcel motel today. Very unusual as this has never happened before.

Nate--IRL--

I've gotten an email response from them today, package found and will be forwarded ASAP.

They did mention they have a lots of emails to get though.

Nate

ED E

dan786 wrote: »

Re Parcel Motel if your parcel is in transit for few days, it basically means the lockers are full. Was just at my local and the guy had to take two big bags of parcels back into the van as it was full.

He said they do 3 drops a day but most people dont bother collecting theirs until last minute.

We've discussed it before on here, they should refund you part of the charge if you pickup early during busy periods. Let them do increased volume and improve customer experience.

tedpan

Sheridan81 wrote:

How do I know when it has arrived? Will Parcel Motel notify me via email or text? I mean that's what it says on website, but just making sure, as it's been a while. How long does it usually take to deliver?

Usually takes two days max. You should be able to track on the nightline website using the pm parcel number.

boombang

I've just been charged three times for one parcel due to an apparent screw-up by PM. This was not due to overstaying by me at the locker. I've emailed them and got no answer. They eventually got back to a tweet of mine, but my issue still hasn't been resolved. I'm not impressed and will now move my custom to AddressPal.

Amrie36

I have had really bad experience with nightline only happened Monday they said my parcel was delivered and it was not thru numerous phone calls and emails finally got the answer of the courier is adamant he delivered it to your adress as he clearly did not as I was here all day Monday and nothing was delivered
Nightline now expect me to try and contact the company in England to try get a refund but the company has already said the parcel left there fine and the mix up clearly was on the courier side
I am now out of pocket

VG31

Amrie36 wrote: »

I have had really bad experience with nightline only happened Monday they said my parcel was delivered and it was not thru numerous phone calls and emails finally got the answer of the courier is adamant he delivered it to your adress as he clearly did not as I was here all day Monday and nothing was delivered
Nightline now expect me to try and contact the company in England to try get a refund but the company has already said the parcel left there fine and the mix up clearly was on the courier side
I am now out of pocket

It's up to the seller to refund you. They're the ones that should be looking for their money back from Nightline, not you.

Seve OB

I'm trying to enter an expected delivery in Parcel Motel parcel diary but it keeps telling me to please enter correct details. Everything entered is correct and includes a royal mail tracking number.
is there something wrong with it?

ED E

Seve OB wrote: »

I'm trying to enter an expected delivery in Parcel Motel parcel diary but it keeps telling me to please enter correct details. Everything entered is correct and includes a royal mail tracking number.
is there something wrong with it?

Worked two days ago for me.




DPD handed something off to PM earlier today. Not scanned yet. Now we wait to see how long it takes for ingest.