Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Seve OB

50 minutes on hold


shocking

Seve OB

they just ended the call before i got through to anyone

magoo84

Just sent in a complaint to them. I imagine it goes into the recycle bin immediately, but I can say I sent it for when I need to file a claim with PM or the SCC later on.

Seve OB

got them second time around, only holding for 10 minutes this time!!
was told it wasn't released whatever that is supposed to mean and that they would investigate and get back to me.
if i don't hear by the morning i'll request to claim for a missing package

ED E

It looks like you called during lunchtime. Never call around lunchtime to any contact center. Most people are off work so will dial in and the staffing will be reduced as different staff take their meal breaks.

Mine went back to the delivery queue within the hour. Hoping it hits the PM tonight.

magoo84

Did you ever get your package in the end? I had something that arrived with PM on Monday last week and still haven't received it.

One More Toy

Package arrived in Dublin yesterday, in locker tonight. Impressed with the service for once! Long may it continue

razortth

Hello all, I am new here!

I am just wondering if anyone of you have tried ordering a laptop from the UK and shipped it using PM to the Republic? I recently just ordered one from Lenovo and I'm unsure whether it would be accepted due to sizing and if I would need to purchase Extended Liability just for protection.

Thank you very much.

whiterebel

razortth wrote: »

Hello all, I am new here!

I am just wondering if anyone of you have tried ordering a laptop from the UK and shipped it using PM to the Republic? I recently just ordered one from Lenovo and I'm unsure whether it would be accepted due to sizing and if I would need to purchase Extended Liability just for protection.

Thank you very much.

The PM website gives you the dimensions and the liability. I would increase it for high value goods such as a laptop

dan786

razortth wrote: »

Hello all, I am new here!

I am just wondering if anyone of you have tried ordering a laptop from the UK and shipped it using PM to the Republic? I recently just ordered one from Lenovo and I'm unsure whether it would be accepted due to sizing and if I would need to purchase Extended Liability just for protection.

Thank you very much.

Got a laptop few weeks ago from lenovo, the size will be fine to fit locker as they ship the laptop box with no other packaging.

Do purchase higher liability.

razortth

whiterebel wrote: »

The PM website gives you the dimensions and the liability. I would increase it for high value goods such as a laptop

dan786 wrote: »

Got a laptop few weeks ago from lenovo, the size will be fine to fit locker as they ship the laptop box with no other packaging.

Do purchase higher liability.

Thanks for the info.

My order information says it has just been released for manufacturing. It also says that it is expected to ship on 10th July and expected to arrive on 20th July. Now considering the validity of such liabilities of just 14 days, should I purchase higher extension only by the time the laptop is ready to ship?

whiterebel

razortth wrote: »

Thanks for the info.

My order information says it has just been released for manufacturing. It also says that it is expected to ship on 10th July and expected to arrive on 20th July. Now considering the validity of such liabilities of just 14 days, should I purchase higher extension only by the time the laptop is ready to ship?

You don't need to do anything with PM until its on its way.

dan786

razortth wrote: »

Thanks for the info.

My order information says it has just been released for manufacturing. It also says that it is expected to ship on 10th July and expected to arrive on 20th July. Now considering the validity of such liabilities of just 14 days, should I purchase higher extension only by the time the laptop is ready to ship?

You will get a UPS tracking number and it will tell you the day of delivery. I would recommend purchasing the liability starting 1/2 days in advance of the scheduled delivery date from UPS.

magoo84

Parcel Motel have said they think my parcel arrived opened but they can't prove it, so they are accepting liability of €100. I've also gotten on to Amazon because although I can't tell whether the parcel was opened from the picture, the packaging does look extremely flimsy for such a high value item. They are conducting their own investigation and said they'd get back to me over the weekend.

magoo84

magoo84 wrote: »

Parcel Motel have said they think my parcel arrived opened but they can't prove it, so they are accepting liability of €100. I've also gotten on to Amazon because although I can't tell whether the parcel was opened from the picture, the packaging does look extremely flimsy for such a high value item. They are conducting their own investigation and said they'd get back to me over the weekend.

PM should have noticed it was opened when they received it and notified you immediately (or else rejected it).


If it was stolen by an employee, liability is irrelevant - liability doesn't cover employee theft/malfeasance.

magoo84

Deleted User wrote: »

PM should have noticed it was opened when they received it and notified you immediately (or else rejected it).


If it was stolen by an employee, liability is irrelevant - liability doesn't cover employee theft/malfeasance.

Yeah absolutely. You would think they might weigh the parcel or have some basic checks. It's clear from this experience that they do not give a flying f**k. It also seems that as a consumer I don't have a leg to stand on.
ComReg don't regulate PM. PM can't find the parcel but "think" it arrived opened.

Amazon.de are doing their own investigation, they're my last hope.

Seve OB

so my parcel didn't come and i now need to process a claim

then to make matters worse, i need to get a pressie for my kid from amazon which won't ship to ireland and its £100.

i looked at address pal as after the mess up lately i'd rather not use PM again but it appears they only cover up to €40 and i can't see where i can extend liability with them

i assume if using PM i would need to get extended liability as it is more than €100.

any advice?

tedpan

Seve OB wrote:

i assume if using PM i would need to get extended liability as it is more than €100.

Seve OB wrote:

any advice?

Was it delivered and signed for by parcel motel already? I think you can only extend liability before it reaches them..

whiterebel

tedpan wrote: »

Was it delivered and signed for by parcel motel already? I think you can only extend liability before it reaches them..

I think they mean if they ordered again, and used PM.

Seve OB

whiterebel wrote: »

I think they mean if they ordered again, and used PM.

yes a new order

VG31

I haven't had any significant delays with Parcel Motel recently. I've used AddressPal a few times and they are much slower. Here's my last few deliveries:

05/06/2020 Delivered Newtownabbey (DPD)
05/06/2020, 18:48 Parcel Motel In Transit
06/06/2020, 03:54 Parcel Motel Stored

15/06/2020 Delivered Newtownabbey (Amazon)
16/06/2020, 11:44 Parcel Motel In Transit
17/06/2020, 13:54 Parcel Motel Stored

15/06/2020 Delivered Newtownabbey (Hermes)
16/06/2020, 13:11 Parcel Motel In Transit
17/06/2020, 04:06 Parcel Motel Stored

16/06/2020 Delivered Newtownabbey (Amazon)
16/06/2020, 19:23 Parcel Motel In Transit
18/06/2020, 03:58 Parcel Motel Stored

Unknown Delivered Newtownabbey (Royal Mail)
18/06/2020, 15:51 Parcel Motel In Transit
19/06/2020, 03:48 Parcel Motel Stored

22/06/2020 Delivered Newtownabbey (Amazon)
22/06/2020, 14:53 Parcel Motel In Transit
22/06/2020, 22:11 Parcel Motel Stored

23/06/2020 Delivered Newtownabbey (Royal Mail)
24/06/2020, 13:32 Parcel Motel In Transit
24/06/2020, 23:32 Parcel Motel Stored


One didn't have my PMID and there was no delay so I there mustn't be any other PM customers with my name!

tedpan

Have 3 UK orders from different sellers. The first was delivered and signed for on Wednesday, second was yesterday morning and the third this morning. All three packages were signed into the depot tonight at 18:00. Must be getting through the backlog.. Hopefully they'll be in the motel in the next 24 hours

PSol

Hi,

I searched the thread but wasn't able to find anything - does anyone have experience of sending or returning a parcel via PM? I'm wondering whether it should move to Delivered status on the Sent parcels part your account?

I returned something to Debenhams for the first time via PM (due to store closures ) and it has been sitting at "Status: Outbound at 18/06/2020 16:07" from Parcel Motel Dublin since the 18th.

I did ring the call centre and the lady said oh that means it's delivered, but I'm not convinced and wondered if anyone here has experience.

In the meantime I've also contacted Debenhams as they haven't acknowledged it.

tedpan

Try going to the nightline site and pasting the tracking number in there. That should give you a clear view.

Quackster

PSol wrote: »

Hi,

I searched the thread but wasn't able to find anything - does anyone have experience of sending or returning a parcel via PM? I'm wondering whether it should move to Delivered status on the Sent parcels part your account?

I returned something to Debenhams for the first time via PM (due to store closures ) and it has been sitting at "Status: Outbound at 18/06/2020 16:07" from Parcel Motel Dublin since the 18th.

I did ring the call centre and the lady said oh that means it's delivered, but I'm not convinced and wondered if anyone here has experience.

In the meantime I've also contacted Debenhams as they haven't acknowledged it.

I've three sent parcels in my history. All three successfully made it to their destinations. Only one has a 'delivered' status though. Another is apparently still sitting in its destination locker (over two years later!) and the third has the status of 'weighed-in'.

Also, I've heard Debenhams can be very slow processing returns, sometimes six weeks plus.

5star02707

Most of the time the delay and parcel not being stored is because of No PMID.
Make sure to inform the seller to include the PMID always.

Another tip is attach your PMID within the address line or on your name

boobazingaboo

Hey guys, looking to get a laptop from the UK, which one of these companies should I use? Parcel motel/Parcel Wizard/Address Pal.etc

5star02707

boobazingaboo wrote: »

Hey guys, looking to get a laptop from the UK, which one of these companies should I use? Parcel motel/Parcel Wizard/Address Pal.etc

If u want straight to your door / home address go DPD parcel wizard.

If you want in a locker go with parcel motel.

I use both depending how I want the item to be delivered. Both are less than 4 euro per use.

whiterebel

CHeck out each ones cover in the event of loss or damage.

MissShihTzu

I've had this problem too. I just tweet up a storm, until they answer. PM will answer tweets it seems. They don't answer the phone!