Nightline/Parcel Motel Thread Part 2 (post all related questions here)

emy

I am waiting for an item from the UK, the sizing is within the Parcel Motel requirements, but I forgot to add the packages which will increase the sizing by a few cm. The weight is just 2kg. Basically is a A/C condenser..could be a problem? I live 2 minutes from collection point.

5star02707

Hi does Parcel motel in the UK operate on a Saturday (tomorrow) ? I'm sure Royal mail delivers on a Saturday but im not quite sure if PM office in Belfast operates tomorrow.

Since it's bank holiday for us on Monday i'm thinking my parcel wont get to the locker until Tuesday? :O

tinca

Looking for some advice on an issue that has arisen. I ordered some runners on Amazon and received them through Parcel Motel. The product was wrong so I began the process of returning them to the retailer (French). This meant that I logged into Parcel Motel and selected Royal Mail as the recipient to carry the parcel with the prepaid label. Packaged and labelled, I dropped the parcel to Parcel Motel who provided me with a tracking number to the Royal Mail depot in Belfast. Once I received a delivered notification from Parcel Motel that was the last I heard until the other day when the retailer got in touch to say that they could not issue a refund as the parcel they received contained a burst bottle of soap! Upon further investigation it turns out this soap was received in a white package with the remnants of my brown package and label stuck onto it. I contacted Royal Mail and they could not help without a reference number which they issue upon receipt of a parcel. I then contacted Parcel Motel who claim they have no such reference number, that their obligation ends when they deliver to Royal Mail. The only proof they have of delivery is a scribbled "MS" which they sent a photo to me of, no reference number, no stamp, nothing. I am now left in a position where Royal Mail cannot help without a reference number they claim they would have issued to Parcel Motel who claim they received no such number. Anyone any advice where I should go from here???

ED E

Welcome to the parcel motels returns service. This is its problem and theres no recourse. Enjoy.

tinca

Enjoy?

joujoujou

Sarcasm.

Do Argos UK on eBay still cancel orders that have the Parcel Motel address?

nava

Deleted User wrote: »

Do Argos UK on eBay still cancel orders that have the Parcel Motel address?

No I ordered a few times from them without any issues, it was delivered to Parcel Motel or Parcel Wizard.

Hogzy

Anyone experience slow service lately?

I had two parcels delivered to the Dublin Depot on Saturday 16 June. One at 13:00 and one at 17:00. The 13:00 one was sent straight to the locker and I collected it at 10pm but the one at 17:00 has still not been sent to the locker.

The locker is in Eastpoint Business Park. Bloody frustrating as im going on holiday on Saturday and need the package ASAP!!!!

up4dabah

'PM Delivered'

I presume this mean the package I have sent has been delivered to the Parcel Motel and is waiting to be picked up by the customer?

grogi

up4dabah wrote: »

'PM Delivered'

I presume this mean the package I have sent has been delivered to the Parcel Motel and is waiting to be picked up by the customer?

Yes.

Typically you'd see:

- PM Cust Stored - parcel stored in the motel
- PM Cust Sent - parcel picked from the motel
- In Depot - parcel in local warehouse
- PM Received - parcel in Dublin warehouse
- Outbound - parcel going to the destination warehouse
- On Van - parcel going to the destination motel
- PM Stored - parcel in the motel
- PM Delivered - parcel not in the motel anymore...

up4dabah

grogi wrote: »

Yes.

Typically you'd see:

- PM Cust Stored - parcel stored in the motel
- PM Cust Sent - parcel picked from the motel
- In Depot - parcel in local warehouse
- PM Received - parcel in Dublin warehouse
- Outbound - parcel going to the destination warehouse
- On Van - parcel going to the destination motel
- PM Stored - parcel in the motel
- PM Delivered - parcel not in the motel anymore...

Thanks for this! Much appreciated!

louised88

Hi, I'm not sure if this is the right place but can anyone advise how to close a ParcelMotel account? I can't see it on the site and haven't had a response to emails.

F1ngers

Just don't use it...

louised88

Right, thank you. I would like to to close my account though not just leave it inactive.

grogi

louised88 wrote: »

Right, thank you. I would like to to close my account though not just leave it inactive.

What's the difference?!

rubadub

grogi wrote: »

What's the difference?!

you can get junkmail

joujoujou

rubadub wrote: »

you can get junkmail

Once card details are removed from account, there's no more risk to be charged for.

BrookieD

any issues in ashbourne, was told parcel would be dropped at motel yesterday and still nothing yet?

taytobreath

anyone any idea wat time a parcel will expire at. do they expire it at 11pm or.....

nava

taytobreath wrote: »

anyone any idea wat time a parcel will expire at. do they expire it at 11pm or.....

48h from the time it was put in locker, you should be able to get the time on the email or the Parcel Motel website.

Seve OB

I haven’t used parcel motel in over a year so can’t really remember how it worked for me before. But I’m pretty sure my card just got charged when I had a parcel delivered.

I made an order the other day. I logged into parcel motel to double check that my card is still registered with them and it is. It hasn’t expired or anything.

I logged in earlier on to let them know I am expecting a delivery.

But I just got a text saying you have insufficient balance on your account to cover the 3.95 charge for your parcel. Please log into your account and top up.

I’ve logged in again and my card details are still there. I can’t find a number or any other means to contact parcel motel. Can anyone help please.

jim salter

Seve OB wrote: »

I haven’t used parcel motel in over a year so can’t really remember how it worked for me before. But I’m pretty sure my card just got charged when I had a parcel delivered.

I made an order the other day. I logged into parcel motel to double check that my card is still registered with them and it is. It hasn’t expired or anything.

I logged in earlier on to let them know I am expecting a delivery.

But I just got a text saying you have insufficient balance on your account to cover the 3.95 charge for your parcel. Please log into your account and top up.

I’ve logged in again and my card details are still there. I can’t find a number or any other means to contact parcel motel. Can anyone help please.

AFAIK you need to top up, even if there is a card on the account (open to correction)

beauf

That's the way it has always worked for me...

nava

If the card is saved you do not need to top-up when the parcel comes in they will automatically take it from the saved card.

nsa0bupkd3948x

My card is deducted automatically when parcel is checked in

Seve OB

Found a number and called them and got sorted.

FYI yes it does just deduct from my card as I go and I don't need to top up.

dubdev

Hi,

I'm returning something to Amazon and I put the item in a parcel motel on Monday but it hasn't been collected. To date I've made three phone calls to them since then but each time they've assured me it's due to technical problems at the motel and it would be collected later in the day but that hasn't happened.

I asked them if I could retrieve the parcel from the motel and make alternative arrangements but they said that's not possible, so I'm in the really weird situation of having a parcel "stuck" in a parcel motel. Any advice would be appreciated, thanks!

dudara

Moved from Consumer Issues to the Couriers forum and merged into the Parcel Motel megathread.

dudara

JoyPad

I'm curious if anyone else has had problems with PM customer service.

My son's HDD died, and I spoke to the store to have it replaced under warranty. I shipped the dead drive with PM. The parcel was then lost in transit. After a lot of phone calls and emails, they agreed to refund me the cost of the HDD. They said it will take 5-10 business days.
After two weeks had passed, I emailed them again. The CS rep said he would look into it, but I haven't heard from them since. That was 6 days ago, and they have not replied to any more emails.

There's very little I can do right now. Their support number costs me 0.30 per minute, because it's a 076 number. Going to the small claims court would take a lot of time, cost 25 euro, and I assume the best I can recoup is the 59 euro price of the HDD that they had agreed to refund.

So, I guess the best I can do is say thank God they didn't lose my GTX1080, and move to ParcelWizard for the future.

frozenfrozen

Hi I bought a 21.5KG item from an eBay seller, they are a shop in England

They 1 day delivered the package to NI and it was forwarded on to me, I picked it up at the depot because it was oversize

The item is defective and has to be returned.

The eBay seller automatically generated a useless Royal Mail return sticker, and in talking to them since they are very open to figuring out what to do, but they can't organise a pick up from my location as it's in a different country to the country it was shipped to, and then anyway they said it is actually very expensive for them if I was to get it brought to an NI address and picked up from there. They are asking me to price getting it to them by courier myself.


Is it possible for me to send it back to them through Parcel Motel? It should be 7.99 + 7.99 again for home delivery (or whatever extra that is). Will that work with a big item like this? The box is bigger than the dimensions on the parcel motel website.. but they delivered it to me the first time

Looked through their frequently asked questions but couldn't figure it out.

Many thanks.... :cool:

5star02707

frozenfrozen wrote: »

Hi I bought a 21.5KG item from an eBay seller, they are a shop in England

They 1 day delivered the package to NI and it was forwarded on to me, I picked it up at the depot because it was oversize

The item is defective and has to be returned.

The eBay seller automatically generated a useless Royal Mail return sticker, and in talking to them since they are very open to figuring out what to do, but they can't organise a pick up from my location as it's in a different country to the country it was shipped to, and then anyway they said it is actually very expensive for them if I was to get it brought to an NI address and picked up from there. They are asking me to price getting it to them by courier myself.


Is it possible for me to send it back to them through Parcel Motel? It should be 7.99 + 7.99 again for home delivery (or whatever extra that is). Will that work with a big item like this? The box is bigger than the dimensions on the parcel motel website.. but they delivered it to me the first time

Looked through their frequently asked questions but couldn't figure it out.

Many thanks.... :cool:

Not sure if this would make sense but there is an option in Parcel motel website where you can select "return to a retailer" and you can select Royal Mail. Costs 3.50euro.

So it is possible but you would need to buy the online postage from Royal mail if you want it get delivered to the shop in England.

So there will be 2 labels:

Parcel motel -> Royal Mail then
Royal mail -> Retailer

whiterebel

If you look back a bit though this thread, it doesn't seem to work too well.

frozenfrozen

Hi thanks for the replies, I'm going with GLS they will collect it from my door and deliver to their door in England for either 26 or 33 euro depending exactly on the size when they measure it. The shop in England will have to reimburse me but I don't think they will be able to do it cheaper. They requested me to get a quote from a courier as they can't organise it from their end at an affordable price. DPD were 70 euros.

GLS were very sound on the phone, don't care how much it weighs (it's a 21.5kg battery)

Cazale

frozenfrozen wrote: »

Hi thanks for the replies, I'm going with GLS they will collect it from my door and deliver to their door in England for either 26 or 33 euro depending exactly on the size when they measure it. The shop in England will have to reimburse me but I don't think they will be able to do it cheaper. They requested me to get a quote from a courier as they can't organise it from their end at an affordable price. DPD were 70 euros.

GLS were very sound on the phone, don't care how much it weighs (it's a 21.5kg battery)

Read reviews for GLS on google before you go with them.

frozenfrozen

Cazale wrote: »

Read reviews for GLS on google before you go with them.

sweet jesus what have I done

Gadgetman496

frozenfrozen wrote: »

sweet jesus what have I done

GLS just delivered a battery to me that I wasn't expecting.... Wonder where that came from and why?

Sorry frozen, only joking.

jim salter

frozenfrozen wrote: »

sweet jesus what have I done

https://ie.trustpilot.com/review/gls-ireland.com

z0oT

I've been using ParcelMotel for a number of years now, it's been almost totally problem free. One thing that's always bugged me is that you don't ever get notified from them that they have whatever you ordered in the depot in Newtownabbey. You have to wait until it gets to the Dublin depot before you ever hear anything.

There's a period there for 9/10/11 hours or so where you've no idea what's going on. Shipped something to them today again, it was delivered at 5.18am this morning in Newtownabbey. I got the email notification at 3.25pm.

Would it be so hard to notify you that they have it when it gets delivered in Newtownabbey? I'd appreciate the extra piece of mind - particularly with something valuable like when I shipped a GTX 1070 to them. Although since its worked for me thus far I'll likely keep using them. Are other services like Parcel Wizard like that where they take their time notifying you about whether they have it or not?




Anyway to tell a story, early last year I had a cheap Solid State Drive delivered to ParcelMotel through Newtownabbey and I never got the notification email that it landed in Dublin. I contacted them after a number of days, they were helpful enough but they wanted proof of delivery so they could chase it up.

So I got onto the delivery company (Yodel - never want to have to deal with that courier again), and was sent round and round in circles trying to get what I wanted. In the end I gave up because I figured I'd spend more on phone calls than I paid for the drive. I resolved to not using PM again assuming they were at fault.

2/3 months later I got a notification that there was a parcel ready for me in the local motel. It turned out to be the drive I ordered but the retailer was to blame - they had put the wrong name on it, left out the PMID number and left out 60% of the address. The only identifying thing that could say it was addressed to me was that my phone number was on it.

Has that happened to anyone else here?

Seve OB

I've used GLS a good few times to send boxes to UK and it has always been fine

Shn99

Do nightline do home delivery on Saturdays?

SleetAndSnow

Shn99 wrote: »

Do nightline do home delivery on Saturdays?

I believe you can request it.

Shn99

SleetAndSnow wrote: »

I believe you can request it.

Ara i wont bother with the hassle, will probably cost more too.

ED E

z0oT wrote: »

I've been using ParcelMotel for a number of years now, it's been almost totally problem free. One thing that's always bugged me is that you don't ever get notified from them that they have whatever you ordered in the depot in Newtownabbey. You have to wait until it gets to the Dublin depot before you ever hear anything.

There's a period there for 9/10/11 hours or so where you've no idea what's going on. Shipped something to them today again, it was delivered at 5.18am this morning in Newtownabbey. I got the email notification at 3.25pm.

Would it be so hard to notify you that they have it when it gets delivered in Newtownabbey?

Yes.

All they do up there is accept packages and throw them in cages. Their warehouse where the people and scanners are is in Dublin. Your tracking with the originating carrier is enough to fill the dots in yourself.

Kat1170

I always get an email as soon as my parcel arrives in NI.

Possibly something in your settings needs tweaking, can't remember what I did as I'm with them from the start.

n!ghtmancometh

Anyone having issues logging into PM site?

Collibosher

n!ghtmancometh wrote: »

Anyone having issues logging into PM site?

Just tried it there, and it's working fine for me.

Gadgetman496

n!ghtmancometh wrote: »

Anyone having issues logging into PM site?

Logging in fine for me just there

z0oT

Kat1170 wrote: »

I always get an email as soon as my parcel arrives in NI.

Possibly something in your settings needs tweaking, can't remember what I did as I'm with them from the start.

That's curious. Would you mind sharing a screengrab of that email? Obviously with your details blacked out, I'd be interested to see it.



I've never seen such a setting on the website.

nsa0bupkd3948x

I always used to get it when checked into NI but don't think they check any parcels in in NI any more. All processing is done in Dublin and I get the email then now