Nightline/Parcel Motel Thread Part 2 (post all related questions here)

joujoujou

whiterebel wrote: »

They won’t accept with outstanding charges, but Parcel Motel will accept packages from outside the EU, Parcel Wizard didn’t, to at least it was in their T&Cs.

I guess PW were obviously unable to check the whole cage of items delivered by Royal Mail. Got small package that came from Japan (no duty/VAT due, so came with other stuff unnoticed, I guess), 2 weeks ago.

L1011

Post dumping a very dodgy review from another site deleted, again. Stop posting it here

blastman

Reading this thread is giving me very little hope that my recent issue is going to be resolved. Basically, they sent a parcel to somewhere that wasn't my usual delivery location, texted me to apologise and say they'd re-route it to the usual location. That was two weeks ago, and despite opening a case by email and waiting half an hour to get through to someone on the phone, there's no sign of it, so I presume they have lost it. Needless to say, as it was a birthday present from my brother, I'm not best pleased!! :mad:

Accoding to the parcel information when I log in to PM, the package is still in the locker at the mis-directed location, I even drove an hour out of my way to try and collect it from there but either the PIN just didn't work or the information hasn't been updated.

Also, related to this, the delivery location had changed on my Parcel Motel account after this package was mis-routed. I definitely didn't change it and despite changing it back, it has changed again at least twice since this happened. I even changed my Parcel Motel and it happened after I did that. Has anyone else seen this happen?

** EDIT ** OK, reading more of the thread I see the location thing is happening to others too....

sasta le

Emberly Muscular Police wrote: »

So address pal emailed and basically said service is fecked.

Will same happen parcel motel regards brexit or have they a joker card up their sleeve?

Address Pal finished?

whiterebel

sasta le wrote: »

Address Pal finished?

No, its changing. If you go back a couple of pages it is explained.

whiterebel

Emberly Muscular Police wrote: »

So address pal emailed and basically said service is fecked.

No they didn’t. They said it is changing the way they operate.

FixitFelix

Anyone ever have a problem with pin/quote code nothing working just keep getting error "something went wrong message" currently have 3 parcels sitting in their lockers

FixitFelix

Anyone ber have an issue with pin/qr code not working on locker, currently have 3 all not working

tudderone

FixitFelix wrote: »

Anyone ever have a problem with pin/quote code nothing working just keep getting error "something went wrong message" currently have 3 parcels sitting in their lockers

Yes, a couple of weeks ago, exactly the same thing. I had to let it sit there and be taken back. It was put in a new locker a week later and i could collect it.

EDIT; Just went to collect a parcel an hour ago and wasn't able to get it - "mobile phone number or pin incorrect". Absolute rubbish i know my own number and had the pin in front of me. Just as well its not something i am in a hurry for.

FixitFelix

tudderone wrote: »

Yes, a couple of weeks ago, exactly the same thing. I had to let it sit there and be taken back. It was put in a new locker a week later and i could collect it.

EDIT; Just went to collect a parcel an hour ago and wasn't able to get it - "mobile phone number or pin incorrect". Absolute rubbish i know my own number and had the pin in front of me. Just as well its not something i am in a hurry for.

Yeah I'm not in a made rush just stupid they can't get the most basic part of the service right

thegift06

seem to be in the same boat as everyone else.
Parcel delivered and signed for on Thursday 26th November.
Received no updates on parcel motel side
Created a support case but haven't had any update on it.
Would be nice to know if I need to rebuy my Christmas gift again or hold out. Bit frustrating.
I dont even care if they lost it. Just tell me, refund me and ill purchase it again.

trackerman

whiterebel wrote: »

No, its changing. If you go back a couple of pages it is explained.

End of the gravy train folks, AP is €6.50 per delivery + whatever VAT and duty customs decide.

Wonder what PM will do, they are ominously quite about the 1st Jan.
Perhaps hoping to exploit a loophole being located in Northern Ireland.

DDC1990

LizardKing wrote: »

I called today ... spoke to customer agent and she did a "search" then said she needed the order details invoice so they can do a "warehouse search" which can take 3 days. she sent me an email from the case I had opened and was replying to so it was all being logged just nobody responding to the case.


Its been 13 days now since it was delivered to them. I said why did you not do a warehouse search when I opened the lost parcel case, she said it needed the invoice info. They could have requested that via the case. I have sent this now via case email. I am not hopeful of it being found , Item was £109 so I will likely get max €100 back on a claim. I've used service since it opened up and first time I have had an issue.

I'm in the same boat as you but my item has been in the warehouse for the last month. Only did the warehouse search yesterday.

My item cost €450 so I'm devestated right before Christmas. Massive hit to take.

I'm still holding out hope that it will be found.

I'm done with PM as a result at any rate. There is a serious problem in their warehouse that isn't being addressed.

Quackster

trackerman wrote: »

End of the gravy train folks, AP is €6.50 per delivery + whatever VAT and duty customs decide.

Wonder what PM will do, they are ominously quite about the 1st Jan.
Perhaps hoping to exploit a loophole being located in Northern Ireland.

It's not entirely clear what the formalities will be for goods moving GB -> NI -> ROI but they will have to go through customs either on arrival in NI or on arrival in ROI.

cavan4sam

Jeez lads €3.50 odd per package for a gaming chair roughly 90cm x 60cm x 60cm with dpd wizard delivered from curry's UK was great value
Shame its ceasing to work from December 11th

How long are the current delays with PM? I pre-ordered something back at the start of October that got delivered this morning. Pity I didn't have the foresight to use Parcel Wizard but of course with them closing soon it would have been a very nervous last week or two.

sasta le

I've gotten 2 parcels I. 3 days this week.
And one I paid for DHL next day toto Belfast only in Dublin now so 6 days

Sheep Shagger

sasta le wrote: »

I've gotten 2 parcels I. 3 days this week.
And one I paid for DHL next day toto Belfast only in Dublin now so 6 days

Yikes, parcel i wanted to cancel the order for landed from UK retailer night, hopefully it gets to the locker down here this week.

kalych

Few parcels deposited with about 2-3 day average delay after landing in the Dublin depot for me which seems very decent considering the Christmas rush started early this year. Only 3 more small ones to go.

lcstress2012

Does anyone else notice when topping up on the website you can only top up by minimum €11 which is ridiculous. Usually you could just pay the €4.50 and that was it. Bit expensive now if you ask me.

Seve OB

lcstress2012 wrote: »

Does anyone else notice when topping up on the website you can only top up by minimum €11 which is ridiculous. Usually you could just pay the €4.50 and that was it. Bit expensive now if you ask me.

Why top up?

Picked mine up this morning! Nice going Parcel Motel.

Sheep Shagger

Seve OB wrote: »

Why top up?

Exactly, I only get it to charge my revolute card as and when I have a parcel using the service.

lcstress2012

Seve OB wrote: »

Why top up?

I mean if I want to just collect one parcel I’d pay €4.50 and not have to top up by a minimum of €11?

kalych

lcstress2012 wrote: »

I mean if I want to just collect one parcel I’d pay €4.50 and not have to top up by a minimum of €11?

If you add a debit card to your account PM will just debit €4.50 from your added card for each parcel and you don't actually have to top up.

johnire

Hi all.
Just wondering if anyone can help me with a couple of questions?
I know you have 48 hours to collect a delivery and if you don't it's returned to the local Depot. What I want to know is what happens then? Is it as simple as making an arrangement with them to deliver on a day that I know I'll definitely be able to collect it with the 48 hour time span?
Also am I right to say they don't work on a Sunday? If that's the case what happens for example if a delivery is stored at for example 7 am on a Friday morning. The 48 hours is up at 7 am on the Sunday.... is the delivery not brought back until the Monday meaning it's still physically in the locker but if you went to collect at say 3 pm on the Sunday afternoon you couldn't get it as the code wouy have expired?
Sorry for all the questions but Thank you because of circumstances Ive a very limited window to collect from my delivery location and I can't find any answers on their site.

tinner777

johnire wrote: »

Hi all.
Just wondering if anyone can help me with a couple of questions?
I know you have 48 hours to collect a delivery and if you don't it's returned to the local Depot. What I want to know is what happens then? Is it as simple as making an arrangement with them to deliver on a day that I know I'll definitely be able to collect it with the 48 hour time span?
Also am I right to say they don't work on a Sunday? If that's the case what happens for example if a delivery is stored at for example 7 am on a Friday morning. The 48 hours is up at 7 am on the Sunday.... is the delivery not brought back until the Monday meaning it's still physically in the locker but if you went to collect at say 3 pm on the Sunday afternoon you couldn't get it as the code wouy have expired?
Sorry for all the questions but Thank you because of circumstances Ive a very limited window to collect from my delivery location and I can't find any answers on their site.

hi, they'll take it away, charges you and text you again in a couple of days

Darc19

Ordered from UK last Tues, arrived Antrim yesterday, was in parcel locker at 7.30 tonight (Kildare Town)


I think it really is down to location.

Sheep Shagger

Sheep Shagger wrote: »

Yikes, parcel i wanted to cancel the order for landed from UK retailer night, hopefully it gets to the locker down here this week.

Just got notification saying i can collect- happy days.

Think that was 3 days from getting to the Dublin depot and 6 since it left the UK retailer.

Caranica

They do work and collect Sundays. If you don't collect it they will return and reprocess it up to 3 more times and charge you each time. Suiting you is never a factor.