Nightline/Parcel Motel Thread Part 2 (post all related questions here)

dan786

Finally got my 1500 refund from Parcel Motel today for a parcel delivered to them end of October. They in fact has first send the refund to wrong paypal email so I wonder what happens there as some lucky guy got free 1500.

The processed it to correct email today and I have received it. Looks like I am done shopping from UK mostly depending on how customs work come January.

dropzone

Anyone know the average time it takes parcel motel to respond to an email? I received someone else's parcel at the weekend, I thought I would have heard back from them on Monday.

Has anyone else been in the same situation?

CH3OH

dropzone wrote: »

Anyone know the average time it takes parcel motel to respond to an email? I received someone else's parcel at the weekend, I thought I would have heard back from them on Monday.

Has anyone else been in the same situation?

I emailed them on Friday but didn't hear anything today. I rang them today and was on hold for 30 minutes. I'm waiting on a parcel that was delivered last Tuesday and was logged in Dublin on Wednesday. It is still " in transit".
The girl I spoke to said that there was a huge backlog for my chosen location.
They seem swamped

irishfemme

I got some items a week ago, cost €315, it was delivered to PM very early on Friday(4th - 7.30am) morning by Royal Mail, and I am yet to hear anything, not even the usual email with picture. I am starting to worry, as I always get an image the same day it's delivered to them.
I have emailed them but no response.
I have used PM since inception and never had a single issue before, I hope its just a delayed parcel.

irishfemme

irishfemme wrote: »

I got some items a week ago, cost €315, it was delivered to PM very early on Friday(4th - 7.30am) morning by Royal Mail, and I am yet to hear anything, not even the usual email with picture. I am starting to worry, as I always get an image the same day it's delivered to them.
I have emailed them but no response.
I have used PM since inception and never had a single issue before, I hope its just a delayed parcel.

I had a parcel delivered on the 5th and got an email this evening with the pic. I'd say its just the sheer volume at the moment.

irishfemme

So, I actually got the picture of my parcel an hour after writing this, I was worrying over nothing. Thanks

irishfemme wrote: »

I got some items a week ago, cost €315, it was delivered to PM very early on Friday(4th - 7.30am) morning by Royal Mail, and I am yet to hear anything, not even the usual email with picture. I am starting to worry, as I always get an image the same day it's delivered to them.
I have emailed them but no response.
I have used PM since inception and never had a single issue before, I hope its just a delayed parcel.

antodeco

Anyone know what their turnaround time is at the moment? Parcel arrived last Thursday, got the email on Friday, and still says in transit!

Hurrache

Just about 3 days for me to arrive in the motel from when it arrived with them, 60 hours or so.

Dublinandy3

dropzone wrote: »

Anyone know the average time it takes parcel motel to respond to an email? I received someone else's parcel at the weekend, I thought I would have heard back from them on Monday.

Has anyone else been in the same situation?

I tend to message them on Twitter then tweet at them that they've got a msg from me. Usually reply in a few hours.

Old_-_School

If you order something from Spain, do you have to pay customs duty on it in the UK?
I'm not sure if the post-Brexit customs duty is in force or not?
The item I bought was a watch and it seems to have been rejected by UK Customs

LizardKing

LizardKing wrote: »

10 days now. No response to the find my parcel case I opened and no replies from emails to support.


Frustrating , T'was a Christmas present so have time to replace it but they should be replying to customers.


Anyone experience filing a claim for lost parcel?

17 days now , responded to them today for an update.


I am expecting the parcel has been lost/robbed.



Happy not everyone is experiencing the same problems.


I guess I have to lodge a claim now for the lost package .. I will be closing my account and looking for refund of the credit I have



I will have to buy another present before Xmas too



I will ring again if they do not respond to the email to case in a few days.


Pain in the hole :mad::(:rolleyes:

um7y1h83ge06nx

Awaiting a Nightline delivery of a parcel. Has been stuck at the Limerick depot since December 1st.

Any idea what the following comment on the tracking might mean - "LIB - Nightline delay [E3]"

whiterebel

Old_-_School wrote: »

If you order something from Spain, do you have to pay customs duty on it in the UK?
I'm not sure if the post-Brexit customs duty is in force or not?
The item I bought was a watch and it seems to have been rejected by UK Customs

No you don’t. They can seize what they believe to be counterfeit products.

antodeco

Dublinandy3 wrote: »

I tend to message them on Twitter then tweet at them that they've got a msg from me. Usually reply in a few hours.

Tried it and no response. I'll wait until the end of the week. Give them a full week. I know they're busy!

Gadgetman496

FYI:

Irish Amazon buyers may be hit with post-Brexit charges

Read more...

Joziburg

Got a message that I have a parcel in their oversize locker, surprised it’s that big. Does anyone know can I pick up oversize items at any time from Finglas I think? Thanks

thegift06

LizardKing wrote: »

17 days now , responded to them today for an update.


I am expecting the parcel has been lost/robbed.



Happy not everyone is experiencing the same problems.


I guess I have to lodge a claim now for the lost package .. I will be closing my account and looking for refund of the credit I have



I will have to buy another present before Xmas too



I will ring again if they do not respond to the email to case in a few days.


Pain in the hole :mad::(:rolleyes:

I have the exact same issue. Been almost a month since my initial order. Arrived in PM on 26th Nivember and nothing since

blastman

Following up my previous post, I got an email from PM today admitting my package was lost i.e they have lost it. They'll refund me the value of the invoice I sent last week (with me losing out on the exchange rate, no doubt), but it's not much consolation as the item was a signed book and I don't know if I'll be able to order it again. I was offered the refund as PM credit or a payment to the card I use to top up, took the card refund

jlm29

blastman wrote: »

Following up my previous post, I got an email from PM today admitting my package was lost i.e they have lost it. They'll refund me the value of the invoice I sent last week (with me losing out on the exchange rate, no doubt), but it's not much consolation as the item was a signed book and I don't know if I'll be able to order it again. I was offered the refund as PM credit or a payment to the card I use to top up, took the card refund

At least you had an invoice! My package is lost, I have no invoice. I doubt they’ll pay me anything if they do ever get back to me. Even though I declared the value of the parcel when I sent it.

whiterebel

jlm29 wrote: »

At least you had an invoice! My package is lost, I have no invoice. I doubt they’ll pay me anything if they do ever get back to me. Even though I declared the value of the parcel when I sent it.

Have you got a word processing programme? Or Notes? Do up an invoice using that.

CarProblem

I'm sure people understand it's a busy time but if they're gonna completely ignore emails and tweets would it kill them to have estimated processing times on the website?

newbie11

During the summer I ordered an electronic item from the far east, cost about 115 euro, after a few weeks I checked the tracking to see where it was, it seemed to arrive at the depot in Newtownabbey then disappeared, sent emails but got no reply, made a phone call where they acknowledged receipt of said emails but said they were very busy, understaffed etc. so couldn't reply.
Anyway they said the item got lost in their depot and I was entitled to a 100 euro refund which would be sent back to my pay pal account after 10 working days. Those 10 days came and went many times with no sign of this refund, eventually I rang them again and they said it was now an accounts issue and would be dealt with in time, still no sign of the refund now 4 or 5 months later.
Can't get through to an agent now at all, constantly on hold, they must have my number flagged. What can I do next?

keepwalking

Joziburg wrote: »

Got a message that I have a parcel in their oversize locker, surprised it’s that big. Does anyone know can I pick up oversize items at any time from Finglas I think? Thanks

I had to go to their Finglas depot to collect a parcel recently. Sometimes even parcels that you think won't be that big are packaged in massive boxes and don't fit in the normal lockers I found the opening hours below online -

Monday - Friday 9a.m.–10p.m.
Saturday 9a.m.–7p.m.
Sunday 10a.m.–6p.m.

Hope this helps!

dan786

newbie11 wrote: »

During the summer I ordered an electronic item from the far east, cost about 115 euro, after a few weeks I checked the tracking to see where it was, it seemed to arrive at the depot in Newtownabbey then disappeared, sent emails but got no reply, made a phone call where they acknowledged receipt of said emails but said they were very busy, understaffed etc. so couldn't reply.
Anyway they said the item got lost in their depot and I was entitled to a 100 euro refund which would be sent back to my pay pal account after 10 working days. Those 10 days came and went many times with no sign of this refund, eventually I rang them again and they said it was now an accounts issue and would be dealt with in time, still no sign of the refund now 4 or 5 months later.
Can't get through to an agent now at all, constantly on hold, they must have my number flagged. What can I do next?

Too long.

Hold times are 20-30 mins on the phone. You will get through.

If you think its your number which I doubt, try callkng from a different number.

My parcel was lost on 29th October and has already been refunded. This was worth 1500€.

crossman47

I have been getting texts for a month asking me to pick up a parfel i have not ordered. Eventually I went down and took it out. It has my phone number but a different name. I wrote across it to this effect and emailed them. No effect - texts keep coming!

RonyPonyBah

dan786 wrote: »

Too long.

Hold times are 20-30 mins on the phone. You will get through.

If you think its your number which I doubt, try callkng from a different number.

My parcel was lost on 29th October and has already been refunded. This was worth 1500€.

How did you get the refund?
Sent a package to the UK using PM and it's gone missing, no response to emails and can't get them on the phone just getting the run around from Nightline depo.

Thank **** I purchased the extended liability the day I put it in the PM

dan786

RonyPonyBah wrote: »

How did you get the refund?
Sent a package to the UK using PM and it's gone missing, no response to emails and can't get them on the phone just getting the run around from Nightline depo.

Thank **** I purchased the extended liability the day I put it in the PM

I called them 2-3 times start of November, then my support ticket got assigned to a manager who kept me updated via email. Normally responded to my emails in 1-2 days. The refund was approved on 20th November and they asked me for Paypal details , the refund finally came through this Monday.

Suckit

I have a delivery going to parcelmotel for the first time in a few years. How do I top up for a single parcel?

Do I need to tie my card to them and then they will take the payment upon delivery?

Gadgetman496

Suckit wrote: »

I have a delivery going to parcelmotel for the first time in a few years. How do I top up for a single parcel?

Do I need to tie my card to them and then they will take the payment upon delivery?

Yes, if you tie your card they will only take the exact charge for this delivery. If you actually topup you will have to pay the Min topup which is €11.50 I think. You can always remove your card after the charge is taken.

Hogzy

Iv been a long time user of parcel motel but this morning I got a text to say that my parcel will be available for collection from a UPS van at a totally different location (5km away) to where my Parcel Motel locker is. To make it worse, I can only collect it between 11am and 6pm. Right in the middle of the working day!!!!

WTF...Im still being charged the full rate.:mad: