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VOIP only?

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  • 04-12-2017 3:45pm
    #1
    F34
    Registered Users Posts: 1,299 ✭✭✭


    Hi there we had an engineer over to install broadband on Saturday. We couldn’t continue with the installation due to him saying that we would only have voip after the install which we can’t have as there is a monitored house alarm I also said this when signing over to eir.

    Obviously if only voip is availabile we will have to cancel the order can you let me know what our options are please.


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    F34 wrote: »
    Hi there we had an engineer over to install broadband on Saturday. We couldn’t continue with the installation due to him saying that we would only have voip after the install which we can’t have as there is a monitored house alarm I also said this when signing over to eir.

    Obviously if only voip is availabile we will have to cancel the order can you let me know what our options are please.
    Hi F34, 

    Thanks for getting in touch with us. 

    Feel free to PM me your account details and I'll clarify this for you. 

    Thanks 

    Tracey 


  • Options
    #3
    F34
    Registered Users Posts: 1,299 ✭✭✭F34


    eir: Tracey wrote: »
    F34 wrote: »
    Hi there we had an engineer over to install broadband on Saturday. We couldn’t continue with the installation due to him saying that we would only have voip after the install which we can’t have as there is a monitored house alarm I also said this when signing over to eir.

    Obviously if only voip is availabile we will have to cancel the order can you let me know what our options are please.
    Hi F34, 

    Thanks for getting in touch with us. 

    Feel free to PM me your account details and I'll clarify this for you. 

    Thanks 

    Tracey 
    Thanks for the reply Tracey, I spoke to customer care yesterday and got it sorted thanks.


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    F34 wrote: »
    eir: Tracey wrote: »
    F34 wrote: »
    Hi there we had an engineer over to install broadband on Saturday. We couldn’t continue with the installation due to him saying that we would only have voip after the install which we can’t have as there is a monitored house alarm I also said this when signing over to eir.

    Obviously if only voip is availabile we will have to cancel the order can you let me know what our options are please.
    Hi F34, 

    Thanks for getting in touch with us. 

    Feel free to PM me your account details and I'll clarify this for you. 

    Thanks 

    Tracey 
    Thanks for the reply Tracey, I spoke to customer care yesterday and got it sorted thanks.
    No problem at all, I'm glad to hear this. 

    Thanks 

    Tracey 


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