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New eir broadband not working

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  • 04-12-2017 8:51pm
    #1
    Essien
    Registered Users Posts: 2,985 ✭✭✭


    Hi, I switched from Vodafone to Eir last week and have not had any broadband since.

    I received the Eir modem on Tuesday, plugged it in and it didn't work. I've been onto Eir support numerous times and to be honest, I'd safely say it's the worst customer service I've ever experienced.

    I was told it was fixed on Wednesday, got home, it wasn't. Reported it again.
    Was then told it would be fixed on Friday, got home, it wasn't. Reported it again.
    Checked my fault ticket on Saturday, it was marked as fixed. It is not fixed.

    Can someone please look into this for me.


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Essien wrote: »
    Hi, I switched from Vodafone to Eir last week and have not had any broadband since.

    I received the Eir modem on Tuesday, plugged it in and it didn't work. I've been onto Eir support numerous times and to be honest, I'd safely say it's the worst customer service I've ever experienced.

    I was told it was fixed on Wednesday, got home, it wasn't. Reported it again.
    Was then told it would be fixed on Friday, got home, it wasn't. Reported it again.
    Checked my fault ticket on Saturday, it was marked as fixed. It is not fixed.

    Can someone please look into this for me.
    Hi Essien, 

    Thanks for getting in touch with us. 

    I'm very sorry to hear about the ongoing issues you are having with your service, I understand this is frustrating. 

    Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks

    Tracey 


  • Options
    #3
    Essien
    Registered Users Posts: 2,985 ✭✭✭Essien


    eir: Tracey wrote: »
    Hi Essien, 

    Thanks for getting in touch with us. 

    I'm very sorry to hear about the ongoing issues you are having with your service, I understand this is frustrating. 

    Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks

    Tracey 

    That was sorted 3 hours after your post here, thanks very much.

    Ya may have a word with the fellas operating your phones and online chat, they could learn a thing or two. :)


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Essien wrote: »
    eir: Tracey wrote: »
    Hi Essien, 

    Thanks for getting in touch with us. 

    I'm very sorry to hear about the ongoing issues you are having with your service, I understand this is frustrating. 

    Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks

    Tracey 

    That was sorted 3 hours after your post here, thanks very much.

    Ya may have a word with the fellas operating your phones and online chat, they could learn a thing or two. :)
    No problem at all, glad I could help :)

    If you have any further queries or issues please don't hesitate in coming back to me. 

    Thanks 

    Tracey 


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