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Amazon Direct Debit

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  • 04-12-2017 9:48pm
    #1
    Irishder
    Registered Users Posts: 927 ✭✭✭


    Hi,
     I have an amazon charge coming out of my credit card every month. i rang BOI today to cancel it and the girl on the phone said "I cant cancel it as we have an agreement with Amazon" I find this unbelievable, what about the agreement that you have with me?

    I cant cancel with amazon as i have forgotten the login details. 


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    #2
    ErinGoBrath
    Registered Users Posts: 2,345 ✭✭✭ErinGoBrath


    Sounds like you signed up to amazon prime which buying an item.


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    #3
    Toots
    Administrators, Business & Finance Moderators, Society & Culture Moderators Posts: 16,920 Admin ✭✭✭✭✭Toots


    AFAIK Amazon don't do Direct Debits, so the bank wouldn't have a mandate to cancel. What was the amount? It could be something like Audible or Kindle Unlimited or Prime. 

    You would need to get on to Amazon - have you forgotten all your login details ie even your email address?


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    #4
    tritriagain
    Registered Users Posts: 1,166 ✭✭✭tritriagain


    Toots wrote: »
    AFAIK Amazon don't do Direct Debits, so the bank wouldn't have a mandate to cancel. What was the amount? It could be something like Audible or Kindle Unlimited or Prime. 

    You would need to get on to Amazon - have you forgotten all your login details ie even your email address?

    Ring the bank again and tell them to cancel the payment or you'll cancel the card and move to another bank. Sometimes does the trick.


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    #5
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Irishder wrote: »
    Hi,
     I have an amazon charge coming out of my credit card every month. i rang BOI today to cancel it and the girl on the phone said "I cant cancel it as we have an agreement with Amazon" I find this unbelievable, what about the agreement that you have with me?

    I cant cancel with amazon as i have forgotten the login details. 


    Hi Irishder,

    Thanks for getting in touch with us on Boards.

    We would advise you to contact Amazon directly to request this payment to be cancelled. You can also send a message through the Service Desk and the Ask a Question option if you have your Credit Card added to view on 365 Online. An advisor should then be able to request this continuous authority payment to be stopped.

    Thanks,
    Sarah


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    #6
    Irishder
    Registered Users Posts: 927 ✭✭✭Irishder


    Hi Sarah,
     I cant contact Amazon as i cant remember my login details. I have sent a message through 365online and i am awaiting feedback. 

    Regards,
    Derek


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    #7
    Klangaroo
    Registered Users Posts: 1 ✭Klangaroo


    You must have signed up for Amazon Prime...the bank can request for the continuous payment to be cancelled on your behalf but it doesn’t guarantee that it will be cancelled. You’re better off contacting Amazon and getting it cancelled directly - just reset your log in details?!


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    #8
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Irishder wrote: »
    Hi Sarah,
     I cant contact Amazon as i cant remember my login details. I have sent a message through 365online and i am awaiting feedback. 

    Regards,
    Derek


    Hi Derek,

    Thanks for your reply. Our Credit Card team will reply to your message and have a look into this for you. Please keep an eye on your inbox on 365 Online for this.

    Thanks,
    Sarah


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